Following reply made by the Yes Bank not consistent with the submissions of the grievance.
Dear Sir,
Greetings from YES Bank Ltd.
This is with reference to your complaint raised by you with Centralized Public Grievance
Redressal And Monitoring System (CPGRAM) vide reference number
PMOPG/E/2023/0084174
regarding transaction on your YES Bank Credit Card.
We wish to inform you that our Bank Official Ms. Bharti Ambekar tried contacting you on your
registered mobile number. However, we were unable to establish a successful contact with you.
We would like to inform you that we have raised a chargeback for referred transaction and the
same was rejected by the Member Bank.
We regret our inability to accede to your request for re-dispute of the transaction of INR
120,000.00 dated on May 02, 2022 since, the same is out of time frame and we request you to
liaise up with merchant.
In case you wish to cancel the EMI, 2% foreclosure fee along with GST will be applicable on
principal outstanding.
Further, we wish to inform you that without voice consent we would be unable to foreclosure
your EMI. Hence we request you to contact our 24 X 7 YES TOUCH Customer Care 1800 103
1212 (Toll Free for Mobile & Landlines in India) +91 22 493 50000 (When calling from Outside
India) to proceed foreclosure request.
The reference number for your query is 91928043833.
Please note - To enable us to serve you better, we request you to always write from your
registered Email ID.
For further assistance, request you to contact our YES FIRST Customer Care number - 1800 103
6000 (Toll Free for Mobile & Landlines in India), or +91 22 493 50000 (When calling from
Outside India), available 24X7 for Credit Card blocking and between 8.00 am to 8.00 pm for all
Credit Card related services. You can also email us at yesfirstcc@yesbank.in
Assuring you the best of our services at all times.
Wishing you and your family good health and safety always!
Thanking you.
Sincerely,
Isha Pathak
Office of Principal Nodal Officer
YES Bank Ltd.
Grievance Status for registration number : PMOPG/E/2023/0084174
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/04/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not
Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062
Dear Mr. Singh,
Greetings from YES BANK.
This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on February 13, 2023 regarding transaction on your YES BANK Credit Card.
We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed on the basis your request and the same was rejected by the member bank.
We request you to kindly approach the merchant for transaction cancellation.
Short submissions are as follows.
1-Please provide proof of a complaint filed by you before appropriate authority which may contain the date of submission.
2-It takes 48 hours in processing a transaction through a credit card. Why not a transaction withheld by you?
3-Why not outcome of oral and written complaints made by aggrieved CA Ravi Pratap Singh was intimated to him.
4-Please attach the copy of rejection of dispute to the report submitted by you to close the this grievance.
5-Date of impugned transaction 02 May 2022, subsequently oral complaints made and written complaints filed on 10 May 2022 by CA Ravi Pratap Singh. Please provide your action details and date when paid amount reached to the account of cheaters? Why did you not withhold the amount paid through credit card on the complaint of aggrieved Ravi Pratap Singh to customer care of the bank? Please put on light instead of cryptic approach.
Grievance Document
Current Status
Case closed
Date of Action
03/05/2023
Remarks
Dear Sir,
Greetings from YES Bank Ltd.
This is with reference to your complaint raised by you with Centralized Public Grievance Redressal And Monitoring System (CPGRAM) vide reference number PMOPG/E/2023/0084174
regarding transaction on your YES Bank Credit Card.
Thanking you.
Sincerely,
Isha Pathak
Office of Principal Nodal Officer
YES Bank Ltd.
Reply Document
Rating
1
Poor
Rating Remarks
Instead of providing consistent reply in the matter, they only deviated the attention of the applicant.
Appeal Details
Appeal Number
DEABD/E/A/23/0013030
Date of Receipt
04/05/2023
Appeal Text
You had to speak on the following points but you did not do so. Such practices are only promoting corruption in our society. As our king so will be citizens of kingdom. Please provide logical solution instead of bogus and inconsistent report on the portal. Short submissions are as follows. 1-Please provide proof of a complaint filed by you before appropriate authority which may contain the date of submission. 2-It takes 48 hours in processing a transaction through a credit card. Why not a transaction withheld by you? 3-Why not outcome of oral and written complaints made by aggrieved CA Ravi Pratap Singh was intimated to him. 4-Please attach the copy of rejection of dispute to the report submitted by you to close this grievance. 5-Date of impugned transaction 02 May 2022, subsequently oral complaints made and written complaints filed on 10 May 2022 by CA Ravi Pratap Singh. Please provide your action details and date when paid amount reached to the account of cheaters? Why did you not withhold the amount paid through credit card on the complaint of aggrieved Ravi Pratap Singh to customer care of the bank? Please put on light instead of cryptic approach.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Shefali Singh Moza (Principal Nodal Officer)
Organisation name
YES BANK LTD
Contact Address
YES BANK House, Santacruz
Email Address
principal.nodalofficer@yesbank.in
Contact Number
02271009655