Grievance Status for registration number : DEABD/E/2023/0037605
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
07/05/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch district Mirzapur
-----------------------
If the money has been deducted from my account why this money has not reached the destination is a matter of concern for me. Concerned staff may provide the detail reason about it as right to reason is the indispensable part off transparent and accountable public system.
Honourable sir, I have made the transaction of rupees 1000 from my state bank account to Indian Post payment bank account but it did not succeed and State Bank of India is doing verification. Whether it has been common practice in the working of State Bank of India to Harass common customers? This State Bank of India had deliberately updated my PAN card connected with my Aadhar number into anonymous accounts opened in Gangoli branch of the Jind district in the state of Haryana. At that time this State Bank of India did not verify my PAN card and even sanctioned the loan to the anonymous person in my name which is under enquiry by the competent staff of the Government of India. Such corrupt dealings are being followed in the State Bank of India which is the premium banking institutions of this country.
User can view or download / email only up to 150 transactions.
Transaction Details 05 MAY 2023, 1,000.00
TRANSFER TO 4597879162090-
INB
IMPS/P2A/3126008
85817/XXXXXXX514IPOSnull -LTA1L05B4171D06
MOAHTNANZ7
Account No- 059610182514 , Beneficiary Name- Mahesh Pratap Singh, Branch Bank- CORPORATE OFFICE INDIA POST PAYMENTS BANK LIMITED, Limit-3000.00
Selected Account Number059610182514
Your transaction Yogi M P Singh has failed
Dear MAHESH PRATAP SINGH,
The status of your fund transfer transaction to Yogi M P Singh is pending, request you to wait for some time and check your account statement before re-attempting the transaction. If you are facing any other issues with this transaction, please call our 24-hour customer care number 1800-425-3800.
Thank you for banking with us.
Warm regards,
State Bank of India (SBI)
Current Status
Case closed
Date of Action
15/05/2023
Remarks
The customer has been advised suitably, copy enclosed.
Reply Document
Rating
1
Poor
Rating Remarks
Not satisfied with such absurd solution.Still my question is that when the money was deducted from my account why it was not visible into the destination account and concerned State Bank of India now showing that that money has reached my account in which the required money was transferred.
Why such problems are created by the State Bank of India again and again and when the transaction was successful then it has to reach in the destination account while it was showing successful in my account and the money was deducted from the account but the matter of fact was not clarified by the concerned staff of the State Bank of India quite obvious from the cryptic reply of the State Bank of India in the matter. They are only showing that there is an account statement but from this account statement the question raised by the applicant has not been resolved yet. Good information now the controversial amount has reached my destination account so there is no tension of money to reach my account.
Appeal Details
Appeal Number
Date of Receipt
Appeal Text
Current Status
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
SBI Customer Care - Case - 233748661 - has been resolved
1 message
SBI - Customer Service <noreply.crm@alerts.sbi.co.in> 10 May 2023 at 18:12
Reply-To: noreply.crm@alerts.sbi.co.in
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Dear Sir/Madam,
Thank You for Banking with us. Customer Care Case: 233748661 for YONO - YONO - FUNDS TRANSFER - ACCOUNT DEBITED BUT NOT CREDIT TO BENEFICIARY has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please find the resolution below:
As per response received, status of the txn is "TCC" and the amt has been credited to beneficiary. Please verify with statement of beneficiary account. In case of issue, please raise complaint on website https://crcf.sbi.co.in/ccf/under menu Raise Complaint or Request, drop-down selection-Existing Customer-Digital Payment-entering a/c no and selecting category-Technology: Yono lite SBI-Yono Lite Payment/transfer- IMPS Fund Transfer or contact SBI Customer care/ helpline at 18001234 / 18002100.
Please help us to serve you better by providing your valuable feedback. Visit Bank.sbi -> customer care-> complaints and compliments -> Customer Complaint and Request Form or call on our Toll Free Numbers 1800 1234 or 1800 2100
This is a System Generated Email, Please Do Not Reply
Thank you,
SBI Bank Customer Care
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Fw: DEABD/E/2023/0037605 Name Yogi M. P. Singh
1 message
AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in> 11 May 2023 at 11:02
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Madam/Dear Sir,
Please find
Assistant General Manager (Digital & e-Commerce) State Bank of India
Local Head Office Lucknow
reply on Your Grievances
सादर / Regards
सहायक महा प्रबंधक, Assistant General Manager
भारतीय स्टेट बैंक / State Bank Of India
ग़्राहक सेवा प्रकोष्ठ /Customer Service Department
स्थानीय प्रधान कार्यालय/ Local Head Office
लखनऊ- 226001 /Lucknow-226001
From: SHRUTI VERMA <Shruti.Verma1@sbi.co.in> on behalf of agmdb lholuc <agmdb.lholuc@sbi.co.in>
Sent: Wednesday, May 10, 2023 11:37 AM
To: ASSITANT GENERAL MANAGER MAB LHOLUC <agmmab.lholuc@sbi.co.in>
Cc: Cmlotus Lholuc <cmlotus.lholuc@sbi.co.in>; AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: Re: DEABD/E/2023/0037605 Name Yogi M. P. Singh
Madam/ Dear Sir,
With reference to trail mail, please find underneath transaction details;
Since the customer has raised grievance that account has not credited, a CRM request in this regard has been generated with number 233748661.
and CRM case closed with remarks destination account has been credited
भवदीय / Regards,
सहायक महाप्रबंधक (डिजिटल एवं ई-कॉमर्स)
Assistant General Manager (Digital & e-Commerce)
भारतीय स्टेट बैंक / State Bank of India
स्थानीय प्रधान कार्यालय / Local Head Office
लखनऊ / Lucknow
0522-2295483/155