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It is quite obvious that concerned branch manager of Aryavart Bank adopted a lackadaisical approach in matter concerning old widow

 



Grievance Status for registration number : DEABD/E/2022/36351
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
12/05/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Raipuri branch of the Aryavart Bank, District Mirzapur
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An application on behalf of my mother Vidya Devi W/O Late Rajendra Pratap Singh regarding the transfer of Bank Account number-611800100006753 from Branch Raipuri District-Mirzapur to Branch-Mandi Samiti District-Mirzapur.
Applicant Vidya Devi W/O Late Rajendra Pratap Singh is currently living at Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, PIN Code-231001.
Applicant Vidya Devi W/O Late Rajendra Pratap Singh sent communication consisting of signed application along with supporting documents for processing of transfer of account through speed post.
Speed post of Vidya Devi delivered on 02 May 2022 to branch manager, Raipuri branch of Aryavart Bank quite obvious from a letter dated 11 May 2022.For more information, vide attached document to the grievance.
To
Branch Manager
Aryavart Bank, Raipuri, Tehsil Sadar
Kamharia, District -Mirzapur, PIN Code-231303
Subject-To transfer Bank Account number-611800100006753 from Branch Raipuri District-Mirzapur to Branch-Mandi Samiti District-Mirzapur.
Honourable Sir/Madam
Your applicant invites the kind attention of the Honourable Sir to the following submissions as follows.
1-Applicant was living at Village -Nibi Gaharwar, Post-Nibi Gaharwar, District-Mirzapur, PIN Code-231303 quite obvious from the bank passbook and Aadhar card. .
Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753 For more details, vide attached document to this representation.
2-Now applicant is living at Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, PIN Code-231001 quite obvious from the attached ration card to the application.
3-It is not feasible to visit 34 kilometre distance at the age 74 years therefore please manage to transfer my account to your branch.
Date-29/04/2022
Grievance Document
Current Status
Case closed
Date of Action
09/06/2022
Remarks
महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर Sir/Madam, We Hereby apprise that our bank has communicated to the customer. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards
Reply Document
Rating
1
Poor
Rating Remarks
Our Motive is good governance but where is good governance if the grievances are redressed after taking too much time I think that such comments must be provided earlier when the grievances are submitted. Think about the vision of our leading personalities who want to establish the rule of law and lessen the corruption in the government machinery but there is manifold increase in the corruption and anarchy in the government machinery which implies that corruption has been uncontrolled in our government machinery.
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE (Deputy General Manager)
Organisation name
Bank of India
Contact Address
Star House, C-5, G-BlockBandra Kurla Complex, Bandra East,Mumbai-400 051
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479