DEABD/E/2022/42808 Name Yogi M. P. Singh, AGM CUSTOMER SERVICES LHO LUC, False report of branch manager of SBI Mirzapur city

Branch manager City branch State Bank of India stated in its reply as follows.

we have informed customer regarding the card activation process as the card held with the customer is inactive. after the activation process all the services related to the debit card will resume.

I want to draw the kind attention of the accountable staff of the State Bank of India to the screen shot taken from the internet banking of the applicant which is categorically showing that ATM card issued to the applicant is active so there is no need to initiate the process of activation because process of activation has been already carried out by the applicant and the branch manager city branch of the State Bank of India district Mirzapur only misleading the not only applicant but the senior rank officers of the State Bank of India.

Think about the gravity of situation that entire customer care of the State Bank are saying that ATM card is activated and showing active but the branch manager is saying that ATM card is inactive and redressing the grievances arbitrarily which is the root cause of numerous grievances are being submitted by the applicant. Multiple grivances on the same subject is being submitted because of the incompetence of the branch manager of the city branch of the State Bank of India district Mirzapur 

On Tue 21 Jun, 2022, 17:21 AGM CUSTOMER SERVICES LHO LUC, <agmcustomer.lholuc@sbi.co.in> wrote:

Dear Sir, 

Please Find Branch / RBO reply on Your Grievances.

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

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From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>
Sent: Friday, June 10, 2022 6:22 PM
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>
Subject: Re: DEABD/E/2022/42808 Name Yogi M. P. Singh

 

Dear sir,

we have informed customer regarding the card activation process as the card held with the customer is inactive. after the activation process all the services related to the debit card will resume.

सादर

शाखा प्रबंधक

भारतीय स्टेट बैंक

मिर्जापुर सिटी शाखा

मिर्जापुर -231001

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