Re: Fw: DEABD/E/2022/43437 Name Yogi M. P. Singh
Grievance Status for registration number : PMOPG/E/2022/0142516
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
27/05/2022
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Please direct the branch manager to provide a master card and cancel the GLOBAL Card which is useless for the applicant.
The matter concerns arbitrariness of branch manager, State Bank of India Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur who issued GLOBAL Card at the place of Master card consequently applicant is facing hardships and initially he assured that right now Master card is not available to branch but later I will provide you on priority basis but he is failed to keep his promise.
Grievance Status for registration number : DEABD/E/2022/38102 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 20/05/2022 Received By Ministry/Department Financial Services (Banking Division) Bank : State Bank of India Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur Uttar Pradesh Account Number : 34645721675
Grievance Status for registration number : DEABD/E/2021/10931 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 09/02/2021
City Branch State Bank of India District Mirzapur Uttar Pradesh Account Number : 34645721675
Master card validity up to Feb-2021 bearing 16 digits as 5596010032470039 lost its validity on the first of February. After repeated complaints and procrastination, the branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh issued a global card as substitution of the master card and he misled the applicant that mastercard is not available right now but assured to make it available later on. I said that for google domain renewal, I need mastercard, he assured me that global cards can also be instrumental in international transactions. Today I tried to add one year more extension through payment of Rs.1699.20 to my google domain unfortunately it was declined by the state bank of India. I have attached the screenshot of the failed transaction which says your card issuer declined the payment.
The branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh had assured the applicant to provide the Master card after some time at my address as the Master card was not available at that time.
It is most unfortunate that he/the branch manager failed to provide a master card and today I made efforts to make a transaction through GLOBAL Card issued by the branch manager arbitrarily at the place of the earlier mastercard.
Whether it is not showing a lackadaisical approach of the branch manager to the services being provided to the consumers?
Grievance Document
Current Status
Case closed
Date of Action
14/06/2022
Remarks
Dear sir, with reference to trail mail we wish to advise that we have advised customer to visit branch so that the complains of the customer can be resolved. kindly arrange to close the complain. सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाख
Reply Document
Rating
Rating Remarks
According to the branch manager city branch of the State Bank of India issued debit card for the complainant is inactive. Here this question arises that why the debit card is inactive when the applicant had not made any application so far to make the debit card inactive and they are charging the annual fee of the debit card. As far as representation of the applicant regarding the activation of the debit card, I have made several representations on the public grievance portal and made phone call to the customer care center of the State Bank of India and in this report shamelessly concerned stated that debit card is inactive which is a mockery of the law of land and reflecting lawlessness and anarchy in the working of public authority State Bank of India.
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
ReplyDeletePlease direct the branch manager to provide a master card and cancel the GLOBAL Card which is useless for the applicant.
The matter concerns arbitrariness of branch manager, State Bank of India Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur who issued GLOBAL Card at the place of Master card consequently applicant is facing hardships and initially he assured that right now Master card is not available to branch but later I will provide you on priority basis but he is failed to keep his promise.