DEABD/E/2022/43437 Name Yogi M. P. Singh, issued debit card for the complainant is inactive falsely informed by branch manager

According to the branch manager city branch of the State Bank of India issued debit card for the complainant is inactive.

Here this question arises that why the debit card is inactive when the applicant had not made any application so far to make the debit card inactive and they are charging the annual fee of the debit card.

As far as representation of the applicant regarding the activation of the debit card, I have made several representations on the public grievance portal and made phone call to the customer care center of the State Bank of India and in this report shamelessly concerned stated that debit card is inactive which is a mockery of the law of land and reflecting lawlessness and anarchy in the working of public authority State Bank of India.

Weather to subscribe debit card by a customer is the soul motive to pay the subscription charge to the State Bank of India is not a single transaction was made by the applicant because it is inactive from the initial stage of the transaction. It is the obligatory duty of the concerned branch manager to activate the debit card issue to the customer at the earliest.

Undautedly customers are suffering a lot because of the arbitrariness and tyranny of the staff of the State Bank of India.

Whether to invite the complainant to visit the branch is not a part of conspiracy to Harass the complainant for such a simple job which are redressed online.

Think about this management, lawlessness and anarchy in the city branch that the demand draft which was ordered online had to be delivered at the address of the customer within 5 days but it was delivered in one month.

On Tue 14 Jun, 2022, 10:14 AGM CUSTOMER SERVICES LHO LUC, <agmcustomer.lholuc@sbi.co.in> wrote:

Madam/Dear Sir, 

 

Please find Branch  reply on Your Grievances 

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

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From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>
Sent: Monday, June 13, 2022 6:22 PM
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; MUNNA DHIRAJ <dhiraj.munna@sbi.co.in>
Subject: Re: DEABD/E/2022/43437 Name Yogi M. P. Singh

 

Dear Sir,

we have advised customer to mail us the application for issuing new debit card in case he is not able to visit branch or apply it through online sbi. Also the debit card held with customer is inactive for which no application is received for activation. 

सादर

शाखा प्रबंधक

भारतीय स्टेट बैंक

मिर्जापुर सिटी शाखा

मिर्जापुर -231001

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From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: 13 June 2022 17:01
To: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Cc: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; MUNNA DHIRAJ <dhiraj.munna@sbi.co.in>
Subject: DEABD/E/2022/43437 Name Yogi M. P. Singh

 

Dear Sir/Madam,  

  

Please find attached herewith complaint lodged with the PMO (Govt. of India) by the complainants, contents are self explanatory.   

2. Please send a suitable reply to the complainant and mark a copy to us on agmcustomer.lholuc @sbi.co.in  to be submitted to GOI, so as to close the complaint.   

3. Please treat it as urgent, as has to be dealt in time bound manner.    

4. Treat  the matter ON URGENT BASIS. 

5.Kindy arrange to reply within 3 days of receipt of the complaint.  

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

YONO: You Only Need One

The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
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