Grievance Status for registration number: DEABD/E/2023/0073899
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
29/10/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: Reserve Bank of India
Incompetent staff and corruption in government are hinderance in taking action against corrupt staff updated PAN of applicant in13 bank accounts.
A CMS complaint N202324023301522 on the captioned subject has been registered by CRPC Chandigarh, RBI on 22-09-2023 and transferred to Office of RBI Ombudsman, Kanpur on 22-09-2023.
It is observed that you have directly approached RBI Ombudsman Office without first registering your complaint with Credit information Company (CIC). You have neither provided any copy of complaint made with CIC nor provided any proof complaint made with CIC. You are therefore advised to first register your complaint with CIC. You can approach this office again if CIC will not provide any response within 30 days.
Grievance Status for registration number: PMOPG/E/2023/0173620, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-30/08/2023, Received By Ministry/Department Prime Ministers Office
Closure Intimation for Complaint N202324023301522 against CRIF High Mark Credit Information Services Private Limited.
RBI/CMS/N202324023301522/ 2023-24 Date: 26-09-2023
Please refer to your complaint against CRIF High Mark Credit Information Services Private Limited Filed Through the CMS portal/ email/ letter dated 22-09-2023 16:09:00,under the Reserve Bank - Integrated Ombudsman Scheme, 2021
CRIF CARE crifcare@crifhighmark.com 9 October 2023 at 17:29
To: Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
Dear Sir/Madam,
Thank you for connecting with CRIF Highmark.
We are still awaiting revert from State Bank of India as we have requested for physical verification from the credit institution.
Meanwhile, request you to follow-up with the respective credit institution for updates and we are still following them, Post receiving updates from the credit institution we will get back to you.
Regards,
Chandrashekhar Rao, Senior - Customer Support Specialist, CRIF High Mark Credit Information Services Pvt. Ltd., 3rd Floor, Axis
Grievance Document
Current Status
Under process
Date of Action
29/10/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Grievance Status for registration number : DEABD/E/2023/0073902
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
29/10/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Reserve Bank of India
My PAN was updated in 13 bank accounts.
N202324023301522_Yogi M P Singh CRIF CARE crifcare@crifhighmark.com 4 October 2023 at 10:37 To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com Dear Sir/Madam, Thank you for writing CRIF High Mark. We understand your discrepancy in CRIF credit report. Further, we have raised your issue for the below loan account and will revert with an update once we received for the credit institution State Bank of India. Consumer Name MAHESH PARTAP SINGH, Dispute Details-As per complainant, Account number : 00000040191978538 does not belongs to him. As per the RBI guidelines ((Reference: Credit Information Companies Rules, 2006 Chapter 2, Rule 10, sub rule 3.), financial institutions should provide the requested details in 30 days. Hence, request you to please be with us. We will get back to you once would receive any updates from respective bank. For any further clarifications, kindly feel free to contact us with a new request at Crifcare@crifhighmark.com Regards, Chandrashekhar Rao Senior Customer Support Specialist CRIF High Mark Credit Information Services Pvt. Ltd. 3rd Floor, Axis Centra, Survey No. 62/1/4, Opposite Bitwise, Mumbai- Bangalore Highway, Baner, Pune 411045 CRIF CARE crifcare@crifhighmark.com 5 October 2023 at 17:32 To: yogimpsingh@gmail.com yogimpsingh@gmail.com Dear Sir/Madam, We request you to share the scan copy of Pan card, Voter Id and Aadhar card for further investigation. Regards, Chandrashekhar Rao Senior Customer Support Specialist CRIF High Mark Credit Information Services Pvt. Ltd. 3rd Floor, Axis Centra, Survey No. 62/1/4, Opposite Bitwise, Mumbai- Bangalore Highway, Baner, Pune 411 045 Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com 5 October 2023 at 18:09 To: CRIF CARE crifcare@crifhighmark.com Respected staff of crifcare, in regard to your request to share PAN Card, Voter ID and Aadhar Card, I am sending these three documents to carry on further investigation into the matter. Vide these emails.
Grievance Document
Current Status
Under process
Date of Action
29/10/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
To see the communication exchanged with credit information company Crif, please click on the link
To see the CIBIL report provided by the branch manager city branch Mirzapur, click on the link