Federal bank says that victim is a third party while fraudulent element opened the account in the name of victim in the federal bank

 


Grievance Status for registration number : DEABD/E/2023/0070588

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

12/10/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

In the following grievance victim is the applicant and forged account opened by fraudulents in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.

Grievance Status for registration number : DEABD/E/2023/0067303

Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023

Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager

Grievance Document

Current Status

Under process   

Date of Action

12/10/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Grievance Status for registration number : DEABD/E/2023/0067303

Grievance Concerns To

Name Of Complainant

Keshav Pratap Singh alias Tantrik K P Singh

Date of Receipt

28/09/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud


Department/Bank/Financial Institute : Other / Private Sector Bank.

-----------------------

Grievance Status for registration number : PMOPG/E/2023/0191808

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-24/09/2023, Received By Ministry/Department-Prime Ministers Office

The following email was sent by senior manager Raghunath R to dispose of the above grievance

To: yogimpsingh@gmail.com

Dear Sir

Greetings from Federal Bank

This is with regard to your CPGRAMS complaint lodged with above mentioned reference number

We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party

It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with Police investigation and provide details to them on request

Regards,

Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101

The brief description of the submissions of the applicant is as follows.

1-it is quite obvious that already 28 days past and the applicant did not get back his amount transferred by cheaters from my Indian post payment bank account to the Federal Bank account which was opened by the cheaters.

2-It quite obvious that Yogi M. P. Singh was my representative and still my representative but you did not disclose the current status of the account opened in the name of the applicant in the Federal Bank which means trying to impede the process of the investigation by taking the recourse of 3rd party information.

3-Now the applicant itself submitting the representation before you so that you may not deny the information concerning fraudulent account opened in the Federal Bank in which money was transferred buy cheaters.

4-Provide the bank account details and transaction details concerning bank account opened in the name of the applicant in the Federal Bank.

5-Think about the gravity of situation, you did not stop the cheaters when they were opening the account and transferred the money to the bogu

Grievance Document

Current Status

Case closed   

Date of Action

11/10/2023

Remarks

replied as attached

Reply Document

Rating

1

Poor

Rating Remarks

Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party?

Appeal Details

Appeal Number

DEABD/E/A/23/0020979

Date of Receipt

12/10/2023

Appeal Text

Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager

Current Status

Appeal Received

Officer Concerns To

Officer Name

Ms. Shalini Warrier (Chief Operating Officer)

Organisation name

FEDERAL BANK LIMITED

Contact Address

CEOs Secretariat,Federal BankFederal Towers, Bank Junction,Aluva, Kerala

Email Address

quality@federalbank.co.in

Contact Number

04842634194

Reminder(s) / Clarification(s)

Reminder Date

Remarks

28/09/2023

5-Think about the gravity of situation, you did not stop the cheaters when they were opening the account and transferred the money to the bogus account of the applicant opened by them in your private bank.

Please respond inquiry made under Article 51 A of the constitution of India.

In the 90% cases of fraud money is transferred to the private bank which means something is wrong in the dealings of the private bank which must be curbed by the Government of India through its public staff who are adopting lackadaisical approach in such matters of financial fraud because of the rampant corruption in the government machinery.

To see the attached document to the grievance, please click on the link

Beerbhadra Singh

To write blogs and applications for the deprived sections who can not raise their voices to stop their human rights violations by corrupt bureaucrats and executives.

Post a Comment

Whatever comments you make, it is your responsibility to use facts. You may not make unwanted imputations against any body which may be baseless otherwise commentator itself will be responsible for the derogatory remarks made against any body proved to be false at any appropriate forum.

Previous Post Next Post