Grievance Status for registration number : DEABD/E/2023/0070588
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
12/10/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
In the following grievance victim is the applicant and forged account opened by fraudulents in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Grievance Document
Current Status
Under process
Date of Action
12/10/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
28/09/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
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Grievance Status for registration number : PMOPG/E/2023/0191808
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-24/09/2023, Received By Ministry/Department-Prime Ministers Office
The following email was sent by senior manager Raghunath R to dispose of the above grievance
To: yogimpsingh@gmail.com
Dear Sir
Greetings from Federal Bank
This is with regard to your CPGRAMS complaint lodged with above mentioned reference number
We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party
It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with Police investigation and provide details to them on request
Regards,
Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101
The brief description of the submissions of the applicant is as follows.
1-it is quite obvious that already 28 days past and the applicant did not get back his amount transferred by cheaters from my Indian post payment bank account to the Federal Bank account which was opened by the cheaters.
2-It quite obvious that Yogi M. P. Singh was my representative and still my representative but you did not disclose the current status of the account opened in the name of the applicant in the Federal Bank which means trying to impede the process of the investigation by taking the recourse of 3rd party information.
3-Now the applicant itself submitting the representation before you so that you may not deny the information concerning fraudulent account opened in the Federal Bank in which money was transferred buy cheaters.
4-Provide the bank account details and transaction details concerning bank account opened in the name of the applicant in the Federal Bank.
5-Think about the gravity of situation, you did not stop the cheaters when they were opening the account and transferred the money to the bogu
Grievance Document
Current Status
Case closed
Date of Action
11/10/2023
Remarks
replied as attached
Reply Document
Rating
1
Poor
Rating Remarks
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party?
Appeal Details
Appeal Number
DEABD/E/A/23/0020979
Date of Receipt
12/10/2023
Appeal Text
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Current Status
Appeal Received
Officer Concerns To
Officer Name
Ms. Shalini Warrier (Chief Operating Officer)
Organisation name
FEDERAL BANK LIMITED
Contact Address
CEOs Secretariat,Federal BankFederal Towers, Bank Junction,Aluva, Kerala
Email Address
quality@federalbank.co.in
Contact Number
04842634194
Reminder(s) / Clarification(s)
Reminder Date
Remarks
28/09/2023
5-Think about the gravity of situation, you did not stop the cheaters when they were opening the account and transferred the money to the bogus account of the applicant opened by them in your private bank.
Please respond inquiry made under Article 51 A of the constitution of India.
In the 90% cases of fraud money is transferred to the private bank which means something is wrong in the dealings of the private bank which must be curbed by the Government of India through its public staff who are adopting lackadaisical approach in such matters of financial fraud because of the rampant corruption in the government machinery.
To see the attached document to the grievance, please click on the link