Police failed to work out case of cyber-crime after one and half months and Federal Bank refused to share information with victim


From: Grievance Resolution <support@federalbank.co.in>

Date: Wed, 11 Oct, 2023, 3:02 pm
Subject: PMOPG/E/2023/0191808 & DEABD/E/2023/0067303
To: yogimpsingh@gmail.com <yogimpsingh@gmail.com>
Dear Sir
Greetings from Federal Bank
This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s

As informed earlier Bank will co operate with Police investigation and provide details to them on request  

This is for your information and understanding 
Regards,
Reghunath R
Senior Manager
Federal Bank | Service Quality Department |4th Floor | Federal Towers | Aluva | Ernakulam | Kerala | India | 683 101
From: Grievance Resolution <support@federalbank.co.in>
Sent: Wednesday, September 27, 2023 3:44 PM
To: yogimpsingh@gmail.com <yogimpsingh@gmail.com>
Subject: PMOPG/E/2023/0191808
Dear Sir
Greetings from Federal Bank
This is with regard to your CPGRAMS complaint lodged with above mentioned reference number
We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party
It is noted that your had already filed a  Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request   
Regards,
Reghunath R
Senior Manager
Federal Bank | Service Quality Department |4th Floor | Federal Towers | Aluva | Ernakulam | Kerala | India | 683 101

संदर्भ संख्या : 60000230191263 , दिनांक - 14 Oct 2023 तक की स्थिति

आवेदनकर्ता का विवरण :

शिकायत संख्या:-60000230191263

आवेदक का नाम-Yogi M. P. Singhविषय-Financial Services (Banking Division) >> Fraud Department/Bank/Financial Institute : Reserve Bank of India ----------------------- The only progress in the matter is that the government of Uttar Pradesh has registered first information report in the matter today. The copy of the first information report is attached to the grievance. Grievance Status for registration number : PMOPG/E/2023/0174605 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023 Received By Ministry/Department-Prime Ministers Office Grievance Status for registration number : PMOPG/E/2023/0174620 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office Grievance Status for registration number : PMOPG/E/2023/0174611 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office The matter concerns the banking fraud of Rs.4999 which has been transferred to Federal Bank. An application on behalf of Keshav Pratap Singh son of Rajendra Pratap Singh under Article 51 A of the constitution of India against the cheating committed by the fraudulent elements. The address of the aggrieved applicant is as follows. Village and Post Nibi Gaharwar police station-Vindhyachal and District Mirzapur The matter concerns the fraudulent transaction of rupees 4999 from IPPB Account-059610182519 to the account Opened by the fraudulent elements in the federal bank whose last 4 digit is 6073 quite obvious from the first page which is the attached screen sort to the attached pdf documents to the grievance. The description of the matter is as follows. The wife of the applicant Abha Singh made call by her mobile number-9628993985 to the customer care number-155260 Who introduced to her as the customer care of Indian post payment bank named Sumit Kumar and this number was bounce to the new number-6290226995. The last portion of the conversation has been taped by the wife of the applicant. This is a humble request of the applicant to make inquiry into the matt

विभाग -पुलिसशिकायत श्रेणी -

नियोजित तारीख-18-10-2023शिकायत की स्थिति-

स्तर -निदेशालय / विभागाध्यक्ष स्तर/नपद -महानिदेशक

प्राप्त रिमाइंडर-

प्राप्त फीडबैक -दिनांक को फीडबैक:-

फीडबैक की स्थिति -

संलग्नक देखें -Click here

नोट- अंतिम कॉलम में वर्णित सन्दर्भ की स्थिति कॉलम-5 में अंकित अधिकारी के स्तर पर हुयी कार्यवाही दर्शाता है!

अधीनस्थ द्वारा प्राप्त आख्या :

क्र.स. सन्दर्भ का प्रकार आदेश देने वाले अधिकारी अग्रसारित दिनांक आदेश आख्या देने वाले अधिकारी आख्या दिनांक आख्या स्थिति आपत्ति देखे संलगनक

1 अंतरित लोक शिकायत अनुभाग - 1(, मुख्यमंत्री कार्यालय ) 03-10-2023 कृपया शीघ्र नियमानुसार कार्यवाही किये जाने की अपेक्षा की गई है। महानिदेशक -पुलिस 11-10-2023 अधीनस्थ अधिकारी के स्तर पर निस्तारित निक्षेपित

2 अंतरित महानिदेशक (पुलिस ) 03-10-2023 आवश्यक कार्यवाही करने का कष्ट करें एवं आख्या प्रेषित करें वरिष्ठ /पुलिस अधीक्षक-मिर्ज़ापुर,पुलिस 11-10-2023 महोदय,जांच आख्या संलग्न है।

विवरण हेतु क्लिक करें... निस्तारित

3 आख्या वरिष्ठ /पुलिस अधीक्षक (पुलिस ) 03-10-2023 आवश्यक कार्यवाही करने का कष्ट करें एवं आख्या प्रेषित करें क्षेत्राधिकारी / सहायक पुलिस आयुक्त-क्षेत्राधिकारी , नगर ,जनपद-मिर्ज़ापुर 10-10-2023 संदर्भित प्रकरण मे गहराई से जॉच किया गया तथा प्रभारी निरीक्षक थाना कोतवाली कटरा से आख्या प्राप्त किया गया तो पाया गया कि आवेदक उपरोक्त पते की निवासी है। जांच से ज्ञात हुआ कि सम्बन्धित प्रकरण में आवेदक के तहरीर के आधार पर थाना स्थानीय पर दिनांक 20.09.2023 को मु0अ0सं022623 धारा 420 भादवि व 66डी आईटी बनाम कस्टमर केयर नं0 155260 का कॉल रिसीवर सुमित कुमार कस्टमर केयर इण्डियन पोस्ट पेमेण्ट बैंक पंजीकृत किया गया है जिसकी विवेचना निरीक्षक श्री अरविन्द कुमार यादव द्वारा की जा रही है। विवेचना का गुणदोष के आधार पर निस्तारण करने हेतु विवेचक को निर्देशित किया जा चुका है। विवेचना प्रचलित है। जॉच आख्या सादर अवलोकनार्थ सेवा मे प्रेषित है।

विवरण हेतु क्लिक करें... निस्तारित

To see the attached document to the grievance, please click on the link

Beerbhadra Singh

To write blogs and applications for the deprived sections who can not raise their voices to stop their human rights violations by corrupt bureaucrats and executives.

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