Transaction succeeded without OTP verification showing rampant corruption in working of SBI

 


From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>

Sent: Tuesday, June 11, 2024 5:51 PM

Subject: Re: DEABD/E/2024/0032055 Name Yogi M. P. Singh

      Ma'am/Dear Sir

With reference to the captioned, we would like to inform that we have already taken up the

matter with CRM portal via CRM ID 437649851 dated 07.05.2024,

As per CRM portal, we have been advised as under

MDS: TRANSACTION IS SUCESSFUL,

We have also raised the reversal request with concerned department. The outcome will

be advised accordingly.

      We regret for inconvenience cased to you. Please feel free to get in touch with us, in case

of any further query/concerns.

Regards

Branch Manager

State Bank of India

Mirzapur City Branch (12731)

Grievance Status for registration number : DEABD/E/2024/0033340

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

16/05/2024

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Reserve Bank of India

Branch / Name of Bank and Branch : City branch State Bank of India district Mirzapur Uttar Pradesh

How are transaction succeeding without otp verification in state bank of India?

Money deducted in the name of OTHPG from my bank account which details are as follows. 

Value Date- 27 Apr 2024,   Description- by debit card-OTHPG 081987

WWW.STYLELINE.STORE +971589077-,    Debit-  750.94

Think about the insecurity of transactions made online by the customers that state Bank of India itself does not know who is drawing this money when both account holders submit their KYC to the banks concerned. Think about the gravity of the situation without confirmation of one time password transactions being succeeded online which means no bank accounts are safe in the banking institutions of the government of India. It is quite obvious that cyber fraud has reached its peak during this period and everyone knows that the greatest value of electoral bonds were purchased by online gaming and lottery king Santiago Martin. It is quite obvious from the attached documents that the success rate of the sbi regarding the complaints of cyber fraud in such transactions is merely 20 percent. The ground reality of this 20% success is also incredible. It is quite obvious that Rahul Kumar Singh AGM AGM CUSTOMER SERVICE Wants to close my grievance by taking recourse of the following Gmail sent on my email which is as follows.

From: billdesk cms billdesk.cms@sbi.co.in

Sent: Tuesday, May 14, 2024 3:18 PM

Subject: RE: DEABD/E/2024/0028867 NameYogi M. P. Singh

Dear Team,

Thank you for writing to us at Billdesk Payment Gateway Support.

With the reference to the below query, we are unable to locate the transaction below with the given details. Hence, request you to confirm if the below mentioned transaction pertains to Billdesk.

If yes, then kindly provide us with the BillDesk’s 14-digit alphanumeric transaction ID (eg. ISMP1234567890) which usually gets generated if the transaction is done through Billdesk Payment Gateway.

Warm Regards

Gracy Jaipal

SBI IT-CMD Team,

State Bank Global IT Centre, Kapas Bhawan

Grievance Document

Current Status

Case closed   

Date of Action

13/06/2024

Remarks

advised suitably, copy enclosed.

Reply Document

Rating

1

Poor

Rating Remarks

With reference to the captioned, we would like to inform that we have already taken up the matter with CRM portal via CRM ID 437649851 dated 07.05.2024, As per CRM portal, we have been advised as under MDS: TRANSACTION IS SUCESSFUL, We have also raised the reversal request with concerned department. The outcome will be advised accordingly.       We regret for inconvenience cased to you. Please feel free to get in touch with us, in case of any further query/concerns. Regards Branch Manager State Bank of India Mirzapur City Branch (12731) I think that concerned staff of the bank must take time bound action in the matter as there is long delay and still they are taking time which means after delay the matter will be put into the heap of garbage. On one side of the screen various rules are framed by Reserve Bank of India to secure the online transactions but on the other side of the screen transactions are taking place without verification of the one time password.

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

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