Appeal Details
Appeal Number
DEABD/E/A/24/0007273
Name
Yogi M. P. Singh
Appeal Recieved Date
21/05/2024
Reason Of Appeal
How are transaction succeeding without otp verification in state bank of India? Money deducted in the name of OTHPG from my bank account which details are as follows. Value Date- 27 Apr 2024, Description- by debit card-OTHPG 081987 WWW.STYLELINE.STORE 971589077-, Debit- 750.94 Think about the insecurity of transactions made online by the customers that state Bank of India itself does not know who is drawing this money when both account holders submit their KYC to the banks concerned. Think about the gravity of the situation without confirmation of one time password transactions being succeeded online which means no bank accounts are safe in the banking institutions of the government of India. It is quite obvious that cyber fraud has reached its peak during this period and everyone knows that the greatest value of electoral bonds were purchased by online gaming and lottery king Santiago Martin. It is quite obvious from the attached documents that the success rate of the sbi regarding the complaints of cyber fraud in such transactions is merely 20 percent. The ground reality of this 20% success is also incredible. It is quite obvious that Rahul Kumar Singh AGM CUSTOMER SERVICE Wants to close my grievance by taking recourse of the following Gmail sent on my email which is as follows. From: bill desk CMS billdesk.cms@sbi.co.in Sent: Tuesday, May 14, 2024 3:18 PM Subject: RE: DEABD/E/2024/0028867 Name Yogi M. P. Singh Dear Team, Thank you for writing to us at Bill desk Payment Gateway Support. With the reference to the below query, we are unable to locate the transaction below with the given details. Hence, request you to confirm if the below mentioned transaction pertains to Bill desk. If yes, then kindly provide us with the Bill Desk 14-digit alphanumeric transaction ID (eg. ISMP1234567890) which usually gets generated if the transaction is done through Bill desk Payment Gateway. Gracy Jaipal State Bank Global IT Centre, Kapas Bhawan
Appeal Status
Appeal Closed (On 06/06/2024)
Closing Remarks
We have to state that we have again escalated your concern to appropriate authority for early resolution. The outcome will be advised accordingly. Kindly bear with us until the resolution is provided.
Officer Concerns To
Officer Name
Ravi Kumar V. R. Majumdar
Email Address
cpgrams.saa@sbi.co.in
Contact Number
02222740430
Organisation name
State Bank of India
Grievance Details
Registration Number
DEABD/E/2024/0028867
Name
Yogi M. P. Singh
Date of receipt
28/04/2024
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Riva Road Post office Sangmohal
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : State Bank of India
Branch / Name of Bank and Branch : City branch Mirzapur PIN Code 231001
Account Number : 34645721675
-----------------------
This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.
Terminal Owner Name WWW.STYLELINE.STORE
Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE
www.styleline.store/
Your connection to this site is not secure.
This site does not have a certificate.
Because this connection is not secure, information (such as passwords or credit cards) will not be securely sent to this site and may be intercepted or seen by others.
Branch manager must provide the feedback regarding the aforementioned payment which was transacted without verification of the one time password which is essential for the security of the transaction. Whether one time password is not mandatory in payment of subscription amount even during the first payment.
Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.
To: hello@indexfast.app
Dear staff of the service providing agency I have taken the subscription of your service and paid for it but because of your non responding services and non supporting approach of the email messages sent by the customer on your help desk email.
I have just cancelled your subscription so refund my paid money for the subscription.
I was surprised during the purchasing of the subscription when money deducted from my bank account without verification of one time password.
The screenshot of the current status of the account of the customer is attached which is showing the cancellation of the purchased
Grievance Document
Final Reply
advised suitably, copy enclosed.
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 28/04/2024 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 16/05/2024 CASE DISPOSED OF State Bank of India You
Grievance Status for registration number : DOCAF/E/2024/0003285
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
02/05/2024
Received By Ministry/Department
Consumer Affairs
Grievance Description
Consumer Affairs >> Consumer Protection Unit Related >> Consumer Protection Act & Rules
This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.
Terminal Owner Name WWW.STYLELINE.STORE
Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE
www.styleline.store/
Your connection to this site is not secure.
This site does not have a certificate.
Because this connection is not secure, information (such as passwords or credit cards) will not be securely sent to this site and may be intercepted or seen by others.
Branch manager must provide the feedback regarding the aforementioned payment which was transacted without verification of the one-time password which is essential for the security of the transaction. Whether one time password is not mandatory in payment of subscription amount even during the first payment.
Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.
To: hello@indexfast.app
Dear staff of the service providing agency I have taken the subscription of your service and paid for it but because of your nonresponding services and non-supporting approach of the email messages sent by the customer on your help desk email.
I have just cancelled your subscription so refund my paid money for the subscription.
I was surprised during the purchasing of the subscription when money deducted from my bank account without verification of one-time password.
The screenshot of the current status of account of the customer is attached which is showing the cancellation of the purchased subscription.
Grievance Document
Current Status
Case closed
Date of Action
24/05/2024
Remarks
advised suitably, copy enclosed.
Reply Document
Rating
1
Poor
Rating Remarks
Money deducted in the name of OTHPG from my bank account which details are as follows. Value Date- 27 Apr 2024, Description- by debit card-OTHPG 081987 WWW.STYLELINE.STORE 971589077-, Debit- 750.94 Whether the aforementioned description regarding the transaction is not sufficient for the concerned staff of the State Bank of India? This is a humble request of the applicant to the most respected Sir to take a glance of the following grievance which has been submitted on the public grievance portal of the government of India. Grievance Status for registration number: DEABD/E/2024/0033340 Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-16/05/2024, Received By Ministry/Department-Financial Services (Banking Division)
Appeal Details
Appeal Number
DEABD/E/A/24/0007937
Date of Receipt
06/06/2024
Appeal Text
How are transaction succeeding without otp verification in state bank of India? Money deducted in the name of OTHPG from my bank account which details are as follows. Value Date- 27 Apr 2024, Description- by debit card-OTHPG 081987 WWW.STYLELINE.STORE 971589077-, Debit- 750.94 Think about the insecurity of transactions made online by the customers that state Bank of India itself does not know who is drawing this money when both account holders submit their KYC to the banks concerned. Think about the gravity of the situation without confirmation of one time password transactions being succeeded online which means no bank accounts are safe in the banking institutions of the government of India. It is quite obvious that cyber fraud has reached its peak during this period and everyone knows that the greatest value of electoral bonds were purchased by online gaming and lottery king Santiago Martin. It is quite obvious from the attached documents that the success rate of the sbi regarding the complaints of cyber fraud in such transactions is merely 20 percent. The ground reality of this 20% success is also incredible. It is quite obvious that Rahul Kumar Singh AGM CUSTOMER SERVICE Wants to close my grievance by taking recourse of the following Gmail sent on my email which is as follows. From: bill desk CMS billdesk.cms@sbi.co.in Sent: Tuesday, May 14, 2024 3:18 PM Subject: RE: DEABD/E/2024/0028867 Name Yogi M. P. Singh Dear Team, Thank you for writing to us at Bill desk Payment Gateway Support. With the reference to the below query, we are unable to locate the transaction below with the given details. Hence, request you to confirm if the below mentioned transaction pertains to Bill desk. If yes, then kindly provide us with the Bill Desk 14-digit alphanumeric transaction ID (eg. ISMP1234567890) which usually gets generated if the transaction is done through Bill desk Payment Gateway. Gracy Jaipal State Bank Global IT Centre, Kapas Bhawan
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
DOCAF/E/2024/0003285 Name Yogi M. P. Singh
prabhat pandey <prabhat.pandey@sbi.co.in>
on behalf of
Rahul Kumar Singh AGM AGM CUSTOMER SERVICE <agmcustomer.lholuc@sbi.co.in>
Wed 5/22/2024 4:45 PM
To:yogimpsingh@gmail.com <yogimpsingh@gmail.com>
Dear Sir,
Please find branch reply in trail mail.
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
From: billdesk cms <billdesk.cms@sbi.co.in>
Sent: Tuesday, May 14, 2024 3:18 PM
Subject: RE: DEABD/E/2024/0028867 NameYogi M. P. Singh
Dear Team,
Thank you for writing in to us at Billdesk Payment Gateway Support.
With the reference to the below query, we are unable to locate below transaction with the given details.
Hence, request you to confirm if the below mentioned transaction pertains to Bill desk.
If yes, then kindly provide us with the Bill Desk’s 14-digit alphanumeric transaction ID (eg. ISMP1234567890)
which usually gets generated if the transaction is done through Bill desk Payment Gateway.
Warm Regards
Gracy Jaipal
SBI IT-CMD Team,
State Bank Global IT Centre, Kapas Bhawan