R.T.O. Mirzapur must overcome mismanagement in delivery of public services

 RTO Mirzapur arbitrarily sent my renewed driving license on old address to harass me

Grievance Status for registration number : GOVUP/E/2024/0023300

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department

Uttar Pradesh

Grievance Description

The matter concerns the working of the regional transport officer/R.T.O. district Mirzapur concerning renewal of the driving license for two-wheeler in which processing reached at the stage of submission of the requisite fee which has been paid by the applicant quite obvious from the 3rd page of attached PDF document to the grievance.

FORM 1A Refer Rules 5(1), (3), 7, 10(a), 14(d) and 18(d) is attached as the first and second page of the pdf documents to the grievance.

MEDICAL CERTIFICATE-To be filled in by a registered medical practitioner appointed for the purpose by

the State Government or person authorised in this behalf by the State Government

referred to under sub-section (3) of section 8.

Now the applicant makes inquiry under article 51 A of the constitution of India regarding the registered medical practitioner appointed for the purpose by the state government or person authorised in this behalf by the state government.

1- Please provide the name of the medical practitioner appointed for the purpose by the state government or person authorised in this behalf by the state government.

2- Please provide the designation and office details of the medical practitioner so that the applicant can make contact to the staff of the government in order to avail a medical certificate in order to facilitate a new driving licence to the applicant.

3- The medical certificate provided by the medical practitioner will be uploaded by the applicant as the second upload on the Sarti Portal of the government of India to get the renewal of the driving licence.

Please resolve these problems so that the applicant might arrange the medical certificate from the competent registered medical practitioner appointed by the government for this purpose.

The following application was made by the applicant for the renewal of driving licence which filled the particulars are as follows.

Appl No:590161024 Dt:16-02-2024, To, The Licencing Authority, RTO, MIRZAPUR.

Licence Number-UP63 19981633749, Class of Vehicle(s)-MCWG

Name of the Licencing Authority which issued the Licence-RTO, MIRZAPUR

Validity Period-From date 07-02-1998 To date27-06-2024

Valid To: NT-27-06-2024, For the more details, please take a glance of the attached document to the grievance.

Grievance Document

Current Status

Case closed   

Date of Action



अधीनस्थ अधिकारी के स्तर पर निस्तारित उम्त शिकायत के सम्बन्ध में शिकायत कर्ता से वार्ता की गई उन्हे अवगत कराया गया कि ऑनलाइन मेडिकल सर्टिफिकेट अपलोड करने के उपरांत स्लॉट बुक कार्यालय में फोटो खिचवाये इसके बाद आपका लाइसेंस जारी हो जाएगा




Rating Remarks

Think about the poor redress of the grievance which is quite obvious that the grievance concerns the providing name of the medical practitioner appointed by the government for the purpose of providing medical certificate for the renewal of the driving licence but it seems that concerned staff at the regional transport office is incompetent to understand the contents of the grievance. If the aggrieved is in a state of dilemma that from where he will manage to get the medical certificate then how will he visit to the concerned medical practitioner who has been appointed by the government of Uttar Pradesh? Why are they running away from telling the name of the medical practitioner? It is most unfortunate that staff of the regional transport office are running away from telling the name of the authorised medical practitioner of the government entitled to provide the medical certificate to the applicants applying for renewal of driving licence. This information should not be concealed .

Officer Concerns To

Officer Name

Shri Bhaskar Pandey (Joint Secretary)

Organisation name

Government of Uttar Pradesh

Contact Address

Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow

Email Address


Contact Number



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