Yogi as an anti-corruption crusader: Punjab National Bank

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Branch manager of P.N.B. by colluding with circle office submitted false report

Gmail Rajesh Sharma <smtrajeshsharma11@gmail.com>

CGRMS Alert PC1611202311040301

1 message

cgrms@pnb.co.in <cgrms@pnb.co.in> 16 November 2023 at 11:16

Reply-To: cgrmshelp@pnb.co.in

To: smtrajeshsharma11@gmail.com

Dear Customer,

This is to inform that we have received your complaint PC1611202311040301 about ADEQUACY OF STAFF AT BRANCH COUNTERS.

We are investigating the factors causing the problem and our team is making efforts to resolve within 15 working days.

Thank you for letting us know your concern, and for your patience while we explore this matter.

Yours Sincerely

Centralized Grievance Redressal & Management System

Punjab National Bank

HO: Customer Care Centre

Operations & Government Business Division

New Delhi

Grievance Status for registration number : DEABD/E/2023/0069585

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

07/10/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Punjab National Bank

Branch / Name of Bank and Branch : PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh

Account Number : 0069008700013264

Chief manager and branch manager of Punjab National Bank should honour direction of division bench of the High court of judicature in letter and spirit to provide justice.

Respected staff of Punjab National Bank, in the following writ petition WRIT - C No. - 29195 of 2023, division bench of the high court of judicature at Allahabad directed the parties as follows-

Supplementary affidavit filed today will be kept on record.

Put up this case on 18.10.2023 as fresh.

In the meantime, parties to avail the opportunity to settle the loan

in the negotiations which are going on between the petitioners and

the Bank.

Order Date :- 4.10.2023

For more details, please take the perusal of the first page of the attached PDF document.

The current status of the case is as-Bank loan on the applicant is Rs.4296538.07 while the loan limit is Rs.50 Lakhs. The process of the renewal was deliberately cancelled by misinterpreting and manipulating the made available stock data by the gas agency through cryptic and mysterious dealings by the branch manager of Punjab National Bank.

If the staff of the bank verified the stock in the year 2017 during the sanction of the loan and in the year 2022 during the renewal of the loan found the same, how can Punjab National Bank may cancel the renewal application in the name of insufficient stock?

It must be noted that the applicant from 27-10-2021 to 02-08-2023, has Deposited 3067312.83 Lakhs In PNB CC account - 0069008700013264. Punjab National Bank did not renew C.C. Loan by arbitrarily saying agency submitted stock Rs.704890 however Om Gas Agency has stock Rs.7025416.00 which is supported by report of C.A. and staff of B.P.C.L.

Please renew C.C. loan account of applicant through proper verification of stock in transparent and accountable manner. You have power to lower the limit but cancellation will put the applicant and her family on the road. Please resolve the issue before .18.10.2023 so that an amicable solution may be brought up before court.

Grievance Document

Current Status

Case closed

Date of Action

03/11/2023

Remarks

the reply is attached

Reply Document

Rating

Poor

Rating Remarks

The matter concerns the illegal cancellation of the renewal of the cash credit account in the name of insufficient stock of the applicant by submitting false and fabricated report by the staff of the Punjab National Bank so the need of hour is to take action against the wrongdoer staff of the Punjab National Bank and direct them to consider the submissions of the applicant and adopt a logistic approach in the matter to reach on a logical conclusion of renewing the C.C. Account. Most respected chief manager, it is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of January 2023 is Rs.4964885.19 and Total Cr. in the month of January 2023 is Rs.5004208.21 It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of February 2023 is Rs.5322362.64 and Total Cr. in the month of February 2023 is Rs.5194413.74 It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of March 2023 is Rs.5285849.33 and Total Cr. in the month of March 2023 is Rs.5339669.27

Appeal Details

Appeal Number

DEABD/E/A/23/0022704

Date of Receipt

16/11/2023

Appeal Text

1-According to the aforementioned communication-As per bank norms, the Drawing power is ascertained on the value of the stock every month. 2-In the month of December 2022 the amount paid to Bharat Petroleum Corporation Limited a government of India enterprise for the Om Gas Agency is Rs.4394000.00. 3-Here it is quite obvious that whatever stock has been shown in their reports submitted by the staff of the Punjab National Bank is concerned with the payment of two consignments of the Bharat Petroleum Corporation limited. 4-It must be noted that in one month from 15 to 18 such consignments are sent by the Bharat Petroleum Corporation limited a government of India enterprise which is quite obvious from the payments made by the applicant from the current account opened in the Punjab National Bank. 5-It is most unfortunate that you are falsely claiming that the applicant submitted the stock statement on 30.06.2022 is of Rs. 6,51,030 and on 31.08.2022 is of Rs. 7,04,890 only in the branch. It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of August 2022 is Rs.3581522.14 and Total Cr. in the month of August 2022 is Rs.3557089.24 It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of June 2022 is Rs.3161151.11 It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of August 2022 is Rs.3581522.14 and Total Cr. in the month of August 2022 is Rs.3557089.24 It is quite obvious from the account of Om Gas Agency in Bharat Petroleum Corporation limited a government of India enterprise-Total Dr. in the month of June 2022 is Rs.3161151.11 and Total Cr. in the month of June 2022 is Rs.2982337.72

Current Status

Appeal Received

Officer Concerns To

Officer Name

Shri Pulin Kumar Pattanaik (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

Grievance Status for registration number : DEABD/E/2023/0070498

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

12/10/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : Chief Manager Circle office Bulandshahr, Uttar Pradesh

-----------------------

Reverification of stock of Om Gas Agency by Punjab National Bank in transparent and accountable manner only already done is wrong.

The matter concerns the denial to take the representation in compliance of order passed by high court of judicature at Allahabad quite obvious from the attached PDF documents of the applicant.

Respected staff of Punjab National Bank, in following writ petition WRIT - C No. - 29195 of 2023, division bench of the high court of judicature at Allahabad directed the parties as follows-

Supplementary affidavit filed today will be kept on record.

Put up this case on 18.10.2023 as fresh.

In the meantime, parties to avail the opportunity to settle the loan

in the negotiations which are going on between the petitioners and

the Bank..

Order Date :- 4.10.2023

The applicant has submitted the following online grievance cum representation before the Punjab National Bank in the compliance of the order of the most respected High Court of judicature at Allahabad which was issued by it as above, on 7th October 2023 as follows.

Grievance Status for registration number : DEABD/E/2023/0069585

Grievance Concerns To Name Of Complainant-Smt Rajesh Sharma, Date of Receipt-07/10/2023

It is most unfortunate neither branch office of the Punjab National Bank civil lines Bulandshahr took the hard copy in the sign of the applicant as well as circle office of the Punjab National Bank at Bulandshahr took the Representation of the applicant moreover suggested to send the representation through the registered post.

Whether it is not reflecting arbitrariness and tyranny of the staff of the Punjab National Bank who are overlooking the applicant deliberately and harassing her?

Think about the pride of them having no regard to the advice of the highest judiciary in the state and only promoting the cryptic and mysterious dealings which were done by them earlier. The applicant requests to you Honourable sir to take the perusal of the attached PDF document to this grievance.

Grievance Document

Current Status

Case closed

Date of Action

03/11/2023

Remarks

the reply is attached

Reply Document

Rating

Poor

Rating Remarks

Appeal Details

Appeal Number

DEABD/E/A/23/0022705

Date of Receipt

16/11/2023

Appeal Text

Current Status

Appeal Received

Officer Concerns To

Officer Name

Shri Pulin Kumar Pattanaik (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

CO Bulandshahr Niraj Kumar Sinha blindly supported the denial of information

Online RTI First Appeal Status Form

Enter Registration Number PNBNK/A/E/23/00685

Name Yogi M P Singh

Received Date 20/10/2023

Public Authority Punjab National Bank

Status APPEAL DISPOSED OF

Date of action 10/11/2023

Reply :- AS PER ATTACHMENT

View Document

First Appellate Authority Details :- CO Bulandshahr Niraj Kumar Sinha

Phone: 05732-281724

niraj[dot]sinha[at]pnb[dot]co[dot]in

Nodal Officer Details :-

Telephone Number 01128044540

Email Id mohansingla[at]pnb[dot]co[dot]in

Online RTI Appeal Form Details

RTI Appeal Details:-

RTI Appeal Registration number PNBNK/A/E/23/00685

Public Authority Punjab National Bank

Personal Details of Appellant:-

Request Registration Number PNBNK/R/E/23/02354

Request Registration Date 23/09/2023

Name Yogi M P Singh

Gender Male

Address Surekapuram colony , Shri Laxmi Narayan Baikunth Mahadev Mandir, Riva Road, Mirzapur city

Country India

State Uttar Pradesh

Status Urban

Educational Status Literate

Above Graduate

Phone Number Details not provided

Mobile Number +91-7379105911

Email-ID yogimpsingh[at]gmail[dot]com

Appeal Details :-

Citizenship Indian

Is the Requester Below Poverty Line ? No

Ground For Appeal Provided Incomplete,Misleading or False Information

CPIO of Public Authority approached CO Bulandshahr Sujeet Chaudhary

CPIO's Order/Decision Number Details not provided

CPIO's Order/Decision Date

(Description of Information sought (up to 500 characters)

Prayer or Relief Sought

I think that the appellant has submitted the appeal before the regulatory body Reserve bank of India in similar matter which must be pursued by the first appellate authority of the Punjab National Bank Bulandshahr Circle. CPIO Under pint two 3 and 4 denied information because the appellant has not provided any account number, but it is noticeable that appellant has provided the account number with the documentary evidence as well. It is quite obvious that there is no available mechanism in the nationalized bank Punjab National Bank to curb the corruption in the department which is a consequence of the big defaulters like Nirav Modi, Lalit Modi and Vijay Mallya etc. As far as transparency and accountability is concerned you did not provide any information to the information seeker concerning your working which is a mockery of the provisions of the right to information act 2005. This bank has exceeded the limit of corruption, and the government is not taking action is a burning question.

Supporting document (only pdf up to 1 MB)

For details, click here

An appeal under subsection 1 of section 19 of the right to information Act 2005.

Sought information of the appellant, reply of the central public information officer and submissions of the appellant are as follows.

An application under subsection 1 of section 6 of the right to information 2005 on behalf of Smt Rajesh Sharma wife of Late army personnel Brij Nandan Sharma to seek information from the regulatory body of the financial institutions in this country i.e. Reserve Bank of India.

The staff of the bank search for deliberate-cunning tricks to harass a woman because of corruption by misusing SARFAESI Act 2002 and violating the RBI Master Circular on willful defaulters vide RBI circular (RBI/2014-15/73 DBR.No.CID.BC.57/20.16.003/2014-15 dated July 1, 2015) SARFAESI Act proceeding can be issued even without notice to the borrower.

Central public information officer of the Reserve Bank of India may provide the following information to the information seeker point wise as follows.

1-Can Punjab National Bank auction the house of the applicant if there may be a balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002?

Please provide a reasonable reply as Right to reason is the indispensable part of the sound administrative system.

Reply of the central public information officer is as follows.

What is being sought is an opinion not information as defined under subsection f of section 2 of the right to information act 2005.

Submission of the appellant is as follows.

The matter concerns the flexibility in the provisions of the SARFAESI Act 2002 before the central public information officer of the regulatory body which cannot be overlooked by the officer by taking the recourse that it is an opinion because SARFAESI Act 2002 provides the tremendous power to the secured creditors which are being misused by the banking institutions to promote the corruption in their working. Vijay Mallya, Nirav Modi and Mehul Choksi are its burning examples and big defaulters of the Punjab National Bank. Not a single coin could be recovered from them but on the other side of the screen Punjab National Bank is harassing tiny borrowers.

2-If the staff of the bank verified the stock in the year to cycle 2017 during the sanction of the loan and in the year 2022 during the renewal of the loan found the same, how can Punjab National Bank may cancel the renewal application in the name of insufficient stock?

Provide the mechanism available to the reserve of India against such corrupt practices of the Punjab National Bank.

Reply of the central public information officer is as follows.

What is being sought is an opinion not information as defined under subsection f of section 2 of the right to information act 2005.

Submission of the appellant is as follows.

Even a common man will reply in it that it is illegal and not possible and if it has been done by the Punjab National Bank then it is corrupt practice and it must be curbed by the regulatory body. Undoubtedly later you provided the mechanism, but you did not provide the information concerning the corruption in the banking institution which is obligated duty of the Reserve Bank of India to curb it. Central public information officer might reply as no it is not feasible and to curb such practices detail mechanism is as follows. This shows the incompetence of the central public information officer.

3-Provide the provision of SARFAESI Act 2002 which allows auction notice in 2019 then renewal of C.C. Account and then one more auction notice in 2023 without due proceedings of law. Please provide the number of auction notices that can be served to a borrower for the auction of the mortgage and the interval of time between them.

Reply of the central public information officer is as follows.

What is being sought is an opinion not information as defined under subsection f of section 2 of the right to information act 2005.

Submission of the appellant is as follows.

Central public information officer of the regulatory body had to say in its reply single notices would be served under SARFAESI Act 2002 thereafter reminders may be if compulsory are issued but he had to conceal information as established practice which is the root cause of the denial of the information concerning with the deep rooted corruption in the banking institution. This is the root cause reserve buying of India is failed to curb the corruption in the financial institutions which has reached at the zenith.

4-Provide the provision of SARFAESI Act 2002 which allows the chief manager to serve multiple arbitrary notices to the borrower by the chief manager Punjab National Bank as done in this case.

Reply of the central public information officer is as follows.

What is being sought is an opinion not information as defined under subsection f of section 2 of the right to information act 2005.

Submission of the appellant is as follows.

Central public information officer of the regulatory body had to say in its reply No such provisions exist under SARFAESI Act 2002, only single notice is served thereafter reasoned reminders may be if compulsory are issued but he had to conceal information as established practice which is the root cause of the denial of the information concerning with the deep rooted corruption in the banking institution. This is the root cause reserve buying of India is failed to curb the corruption in the financial institutions which has reached at the zenith.

5-It must be noted that the applicant from 27-10-2021 to 02-08-2023, has Deposited 3067312.83 Lack In PNB CC account - 0069008700013264. Punjab National Bank did not renew C.C. Loan by arbitrarily saying agency submitted stock Rs.704890 however Om Gas Agency has stock Rs.70 Lakhs.

Please provide the provision of law which gives the arbitrary powers to the chief manager of Punjab National Bank to deal with the renewal application of the applicant Also provide information how the Regulatory body Reserve Bank of India curb such unlawful practices. Please made available the mechanism.

Reply of the central public information officer is as follows.

What is being sought is an opinion not information as defined under subsection f of section 2 of the right to information act 2005.

Submission of the appellant is as follows.

How can it be justified to deny every information concerning with the corruption in the working of the banking institutions by their regulatory body reserve bank of India? It is quite obvious that Punjab National Bank through its chief manager Bulandshahr is keeping the rights of women belonging to vulnerable section at the bay.

Transparency and accountability is a must in the dealings of the regulatory body Reserve Bank of India so the central public information officer of the RBI must provide sought information.

Widow of army personnel paid Rs.4087020 against cash credit loan account balance Rs.4350939.07 to Punjab National Bank after O.T.S. still exploitation of woman through mental and physical torture by cancelling renewal application arbitrarily.

Office of chief manager Punjab National Bank Bulandshahar denied to take representation

Grievance Status for registration number : DEABD/E/2023/0070498

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

12/10/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : Chief Manager Circle office Bulandshahr, Uttar Pradesh

Reverification of stock of Om Gas Agency by Punjab National Bank in transparent and accountable manner only already done is wrong.

The matter concerns the denial to take the representation in compliance of order passed by high court of judicature at Allahabad quite obvious from the attached PDF documents of the applicant.

Respected staff of Punjab National Bank, in following writ petition WRIT - C No. - 29195 of 2023, division bench of the high court of judicature at Allahabad directed the parties as follows-

Supplementary affidavit filed today will be kept on record.

Put up this case on 18.10.2023 as fresh.

In the meantime, parties to avail the opportunity to settle the loan

in the negotiations which are going on between the petitioners and

the Bank..

Order Date :- 4.10.2023

Grievance Status for registration number : DEABD/E/2023/0069585

Grievance Concerns To Name Of Complainant-Smt Rajesh Sharma, Date of Receipt-07/10/2023

Whether it is not reflecting arbitrariness and tyranny of the staff of the Punjab National Bank who are overlooking the applicant deliberately and harassing her?

Grievance Document

Current Status

Under process

Date of Action

12/10/2023

Officer Concerns To

Officer Name

Shri Sanjeev Kumar Dhupar (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

To see the attached document to the grievance, please click on the link.

Widow of army personnel paid Rs.4087020 against cash credit loan account balance Rs.4350939.07 to Punjab National Bank still exploitation

Grievance Status for registration number : PMOPG/E/2023/0167254

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

22/08/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : Chief Manager Punjab National Bank Branch Office: Civil Lines, Bsr Opposite Old Jail Compound, Bulandshahr, Uttar Pradesh-203001.

Please curb the misuse of The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 also curb the corruption prevailed in the working of the Punjab National Bank.

How can chief manager of the Punjab National Bank may be allowed to auction the House of widow an army personnel which is a nationalised bank and its big defaulters are Nirav Modi Mehul Choksi and many more others who are entertaining luxuries abroad?

I am not fugitive but it is quite obvious that I have been made victim by the chief manager of the Punjab National Bank quite obvious from the exploitation style of them. They are not only trying to sabotage my business but also destroying the entire family of a widow of an army personnel so it is responsibility of the accountable public functionaries of the government to take action in the matter immediately if they have regard her the army of the country who is the defender of the borders.

Chief Manager, Punjab National Bank

Branch Office: Civil Lines, Bsr

Opposite Old Jail Compound,

Bulandshahr, Uttar Pradesh-203001.

Phone: +91-573-225513, +91-8171113715 (M)

sent an email yesterday in reply to the near about dozen grievances submitted on the public grievance portal of the Government of Ind here I want to touch the first point of the cryptic and mysterious reply made by him. Which is as follows.

Dear Madam

we have received the Complain made by you . In this regard we have to submit as under :

Your Account is NPA Since 29-05-2019.

Short submissions of the applicant is as follows.

1-It is quite obvious that total loan amount of the Punjab National Bank on the applicant is Rs.4350939.07.

2-This is cash credit loan account was provided by the Punjab National Bank to the applicant in the financial year 2017.

3-the applicant has provided total interest to the Punjab National Bank rupees Rs.4087020 against cash credit loan account balance Rs.4350939.07.

4-How can Punjab National Bank specially its chief m

Grievance Document

Current Status

Under process

Date of Action

22/08/2023

Officer Concerns To

Officer Name

Shri Sanjeev Kumar Dhupar (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

Reminder(s) / Clarification(s)

Reminder Date

Remarks

22/08/2023

4-How can Punjab National Bank specially its chief manager can consider this amount is non performing asset of the bank?

5-Initially they charged average Rs.45,000 per month as interest later on they are charging Rs. 67,000 as per month interest which is exploitation of the widow of an army personnel.

6- Right to reason is the indispensable part of the sound administrative system as quoted by the apex court of India in its various judgements so I think that chief manager of the Punjab National Bank must provide the reason of extra charging of the interest per month now a days.

7-Whether the Punjab National Bank will tell the applicant what loss occurred to the bank because of the cash credit loan account of the applicant?

8-Chief manager, authorised officer, Punjab National Bank , secured credit issued the second auction notice on 19/07/2023 which is against the provisions of The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002.

Undoubtedly The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 provides enormous unchallenging power to the bank but it is the obligatory duty of the staff of the bank not to misuse it.

To see the attached document to the grievance, click on the link

Widow of Army personnel requests PMO to curb irregularities of Punjab National Bank considering her account as N.P.A. after O.T.S.

Grievance Status for registration number : PMOPG/E/2023/0165368

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

19/08/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh

An application under Article 51 A of the constitution of India by the proprietor of Om Gas Agency Smt. Rajesh Sharma wife of Brij Nandan Sharma.

Prayer-Honourable Sir, the applicant has made the repayment of one third of the total amount decided by Punjab National Bank but Bank is issuing the notices of auction repeatedly instead of renewal of loan account as assured by them quite obvious from communication dated 13/12/2022 of the bank addressed to the applicant. Vide attached page 4 to the grievance.

It is noticeable that chief manager, authorised officer, Punjab National Bank , secured credit issued the first auction notice on 10/02/2021 which was settled through OTS by making repayment by the borrower one third of settled amount and keeping the loan much below the limit. Vide page 2 of the attached PDF document to the grievance.

Chief manager, authorised officer, Punjab National Bank , secured credit issued the second auction notice on 19/07/2023 which is against the provisions of The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002.

How can loan provided by the bank may be considered non-performing assets if the 1/3 amount of the loan as decided why the accountable public functionaries of the bank has been paid by the applicant?

Here it is quite obvious that the extra ordinary power vested to the bank under the Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 is being misused by the bank staff arbitrarily which reflects the corruption in the working of the bank.

Here it is quite obvious that bank staff not pursuing the guidelines passed by the Reserve Bank of India regarding the

Grievance Document

Current Status

Under process

Date of Action

19/08/2023

Officer Concerns To

Officer Name

Shri Sanjeev Kumar Dhupar (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

Reminder(s) / Clarification(s)

Reminder Date

Remarks

19/08/2023

Here it is quite obvious that bank staff not pursuing the guidelines passed by the Reserve Bank of India regarding the declaration of non-performing assets vide RBI circular (RBI/2014-15/73 DBR.No.CID.BC.57/20.16.003/2014-15 dated July 1, 2015)

The matter concerns the working of the Role of RM Bulandshahr as the mockery of the law has been made by the branch manager of the Punjab National Bank who is violating the consumer rights of the widow of the army personnel belonging to the vulnerable section.

This is a humble request of the applicant to order an inquiry which may be carried out in transparent and accountable way so that arbitrariness and tyranny of the concerned bank personnel may be exposed.

The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the third page of the attached PDF document.

Branch manager may provide the details of the proceedings in regard to the renewal of the Cash credit account of the proprietor of the om gas agency.

It is quite obvious that branch manager of the Punjab National Bank is violating the consumer rights of the widow of the army personnel which is against the setup norms of the government.

It is quite obvious from the status of cash credit account CC account - 0069008700013264 total bank loan on the applicant is Rs.4385939.07 while the loan limit of the applicant is 50,00,000 rupees. Vide first page of attached PDF document.

Branch Details-BULANDSHAHAR CIVIL. lines

Customer Details-OM GAS AGENCY PROP RAJESH SHARMA KHURJA ROAD SARAI LOCHGAN PANNI NAGAR BULANDSHAHR

From:4718000100042 139 DEVENDRA KUMAR 58543427 09-08-2023 4385939.07 Dr.

The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 is a powerful instrument in the hands of the banks and financial institutions (FIs) as secured creditors. If the borrower becomes a ‘wilful defaulter’ as defined by the RBI Master Circular

19/08/2023

On wilful defaulters vide RBI circular (RBI/2014-15/73 DBR.No.CID.BC.57/20.16.003/2014-15 dated July 1, 2015) SARFAESI Act proceeding can be issued even without notice to the borrower. Who is a wilful defaulter?

Deliberate non-payment of the dues despite adequate cash flow and good net worth, Siphoning off of funds to the detriment of the defaulting unit

Assets financed either not been purchased or been sold and proceeds have been misutilised Misrepresentation / falsification of records Disposal / removal of securities without bank's knowledge

Fraudulent transactions by the borrower. Banks/ FIs throwing overboard these norms, classify all the MSME NPAs as wilful defaulters to apply the SARFAESI lever. As per the Act, valuation of the asset has to be done and notify that valuation to the borrower before issuing public notice for auction of property. Bank has to give 30 days’ notice to the borrower regarding its right to proceed against the mortgaged property if he does not pay up the entire principal and interest.

To see the attached document to the grievance, click on the link

Widow of army personnel made repayment of 1/3 of settled amount but Punjab National Bank served second auction notice insted of renewal

Grievance Status for registration number : DEABD/E/2023/0058707

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

19/08/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> One Time Settlement of Loan

Bank : Reserve Bank of India

Branch / Name of Bank and Branch : PNB Civil lines, Bulandshahr, Branch Manager - Akhilesh

Type of Loan : Cash credit

Acount Number : 0069008700013264

-----------------------

An application under Article 51 A of the constitution of India by the proprietor of Om Gas Agency Smt. Rajesh Sharma wife of Brij Nandan Sharma.

Here it is quite obvious that bank staff not pursuing the guidelines passed by the Reserve Bank of India regarding the declarat

Grievance Document

Current Status

Under process

Date of Action

19/08/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

19/08/2023

The applicant had submitted the renewal application for the cash credit account before the branch manager quite obvious from the third page of the attached PDF document.

Branch manager may provide the details of the proceedings in regard to the renewal of the Cash credit account of the proprietor of the om gas agency.

It is quite obvious that branch manager of the Punjab National Bank is violating the consumer rights of the widow of the army personnel which is against the setup norms of the government.

Branch Details-BULANDSHAHAR CIVIL. lines

Customer Details-OM GAS AGENCY PROP RAJESH SHARMA KHURJA ROAD SARAI LOCHGAN PANNI NAGAR BULANDSHAHR

From:4718000100042 139 DEVENDRA KUMAR 58543427 09-08-2023 4385939.07 Dr.

19/08/2023

on wilful defaulters vide RBI circular (RBI/2014-15/73 DBR.No.CID.BC.57/20.16.003/2014-15 dated July 1, 2015) SARFAESI Act proceeding can be issued even without notice to the borrower. Who is a wilful defaulter?

Deliberate non-payment of the dues despite adequate cash flow and good net worth, Siphoning off of funds to the detriment of the defaulting unit

Assets financed either not been purchased or been sold and proceeds have been misutilised Misrepresentation / falsification of records Disposal / removal of securities without bank's knowledge

To see the attached document to the grievance, click on the link