Here findings are 1-Mobile number belongs to complainant.
2-Account holder is different which means beneficiary is different.
But streams of notices of the department will be served to applicant cum complainant.
If any irregularity is found, complainant will be dragged because of mobile number prima facie.
Income tax serve the notice on the ground of incomplete information seeking clarification from innocent and gullible people having zero knowledge regarding factual position.
Dear complainant,
Subject: CPGRAMS grievance reg. No. CBODT/E/2021/17947
The aforementioned grievance was lodged for issues pertaining to -
I. Receipt of an SMS on the complainant's mobile number from CMPOC, SBI, Hyderabad The response provided by SBI for this issue is as follows1. “The referred transactions pertain to Salary payment instructions uploaded by Controller of Defence Accounts Jabalpur [Unit: Pay Accounts Office (ORs), Jammu and Kashmir] under Ministry of Defence and the payments were processed for credit to Account No. xxxxxxxx233 (IFSC: Sxxxxxxxxx8).
2. The mobile number provided by the CDA Jabalpur unit in the referred Payment instructions match with that mentioned in the complaint. However, the name of the Account Holder does not match with the name of the complainant.
3. As per the arrangement, CMPOC systems trigger SMS to the beneficiary/vendor Mobile Number as given in the uploaded payment instructions intimating them of processing of the transactions uploaded by the CDAs. We advise that there is no mechanism at our end to check the correctness of mobile numbers as given in the payment instructions.
4. We have alerted CDA Jabalpur to verify the mobile number of the beneficiary and arrange for correction, if necessary.
Therefore, you are requested to pursue the matter with SBI, in case you are not satisfied with the response.
II. Receipt of an SMS on the complainant's mobile number pertaining to e-campaign for high value financial transactions for F.Y. 2019-20
Grievance Status for registration number: DEABD/E/2022/44778
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
16/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Grievance Document
Current Status
Case closed
Date of Action
28/07/2022
Remarks
Sir, the case has been re-examined and search the Bank Data in CBS through Mobile no and no account no found attached with mobile no. Further Complainant wants to know the status of CPGRAM Complaint No CBODT/E/2021/17947 not lodged on us, it was lodged against CBDT Further mentioned mobile number 9794760348 on which he received captioned SMS is not linked to any account in SBI
Rating
1
Poor
Rating Remarks
Following message came on my mobile No. 9794760348 initially service provider was Airtel now ported to B.S.N.L. Name: Number: BP-SBI CMP Content: Txn with Ref No. 600155367144 for Rs. 109147.00 in A/c XXX0233 received from CDA JABALPUR is taken up for Processing on 30-06-2021. SBI Dear staff of the State Bank of India you must check the aforementioned message instead of procrastinating on it and it has been categorically informed by the department of income tax Government of India that this lacuna found in the working of the State Bank of India not with the department of income tax Government of India. It is quite obvious that after the complaint made by the applicant, they have stopped the stream of messages being sent on the mobile number mentioned in the complaint. At present how can they find the mobile number given in the complaint attached to the any account if they have disconnected it.
Appeal Details
Appeal Number
DEABD/E/A/22/0013103
Date of Receipt
30/07/2022
Appeal Text
I think that you must examine the message sent on the mentioned mobile number given in the complaint and also mentioned in the feedback given by the complainant. It seems that concerned staff of the State Bank of India is not taking the perusal of the report submitted by the department of income tax Government of India who category stated in its report that there is fault in the services being provided by the State Bank of India. Here this question arises that how can anonymous account holder can be connected with the mobile number of a different person? This fault has been committed by the staff of the State Bank of India which is illegal and caused the troublesome to the applicant.
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
I think that you must examine the message sent on the mentioned mobile number given in the complaint and also mentioned in the feedback given by the complainant. It seems that concerned staff of the State Bank of India is not taking the perusal of the report submitted by the department of income tax Government of India who category stated in its report that there is fault in the services being provided by the State Bank of India. Here this question arises that how can anonymous account holder can be connected with the mobile number of a different person? This fault has been committed by the staff of the State Bank of India which is illegal and caused the troublesome to the applicant.
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