Grievance Status for registration number : DOTEL/E/2023/0028260

Grievance Concerns To

Name Of Complainant

Beerbhadra Singh

Date of Receipt

12/10/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Data Speed lower than commited

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

Think about the gravity of the situation that a team of service providing company jio has commenced Optimisation but in the name of optimization they have stopped the services quite obvious from the attached screenshot to the grievance in the form of PDF documents. I think that jio should improve its services instead of submitting false reports on the public grievance portal of the Government of India.

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. You redressed the following grievance by submitting an arbitrary and inconsistent report. In the attached screenshot it is showing that services are unavailable. At present I am not talking about the data consumption, I am only talking about the slow network speed because I have a lot of data. You can take them but provide the speed so that I may not be bored at the laptop as currently is going on.

Grievance Status for registration number : DOTEL/E/2023/0025852

Grievance Concerns To Name Of Complainant- Beerbhadra Singh, Date of Receipt-18/09/2023, Received By Ministry/Department-Telecommunications

The following report was submitted by the staff of the service providing company jio.

This is with reference to DOT complaint no. DOTEL/E/2023/0025852 related to network connectivity and speed issues. Acknowledging the complaint, our team connected with customer Mahesh Pratap Singh, 9696389653 wish to inform our network team that they had investigated the impacted location and have initiated optimization of the serving cell site. The tentative timeline for completion of this activity is next 20 to 30 days. Also, please be informed, customers may experience intermittent connectivity issues as network services are dependent upon various external and internal factors, like number of users latched to the particular site, signal strength at the location, signal obstructions (high rise building and natural obstructions), climatic co

Grievance Document

Current Status

Case closed   

Date of Action

17/10/2023

Remarks

We have already shared the resolution on his previous DoT complaint number DOTEL/E/2023/0025852 and no further action required from our end. Hence we request you to dispose.

Rating

1

Poor

Rating Remarks

According to the staff of the jio infocom they have provided the solution to the applicant but it is quite obvious that this solution did not reach to the applicant which is the simple cause to submit the representation against the company on the public grievance portal of the Government of India again. It is their obligatory duty to ensure the reach of their solution to the aggrieved applicant after that the applicant will not submit representation against the poor network services of the company on the portal of the Government of India. This update your report in 2-3 lines but applicant has to expand it's a time more than 2 hours in submitting the representation on the portal which employees that when they provide poor services to the applicant then applicant is compelled to submit the representation against the company on the portal of the Government of India.

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519