Appeal Details

Appeal Number

DEABD/E/A/23/0022565

Name

Yogi M. P. Singh

Appeal Recieved Date

13/11/2023

Reason Of Appeal

It is observed that you have registered two complaint with RBI Ombudsman Office on same subject. Complaint N202324023382700 dated 02/11/2023 is currently being processed and response from CRIF is still awaited. Therefore, this complaint is closed as duplicate. Undoubtedly your claim is justified if there may be transparency and accountability in your dealings but when the corruption is rampant in the department and there is no effective control of the regulatory body on it and grievances are arbitrarily closed then such claims are meaningless. Think about the gravity of situation arbitrary and inconsistent reports are submitted by the financial institutions without taking the Perusal of the contents of the grievances and accepted by the accountable public staff which are not only irritating but also reflection of anarchy in the government machinery. It is quite obvious that you made the arbitrary and inconsistent comment in the matter of deep rooted corruption as follows. It is observed that you have directly approached RBI Ombudsman Office without first registering your complaint with Credit information Company (CIC). You have neither provided any copy of complaint made with CIC nor provided any proof complaint made with CIC. You are therefore advised to first register your complaint with CIC. You can approach this office again if CIC will not provide any response within 30 days. While the matter of fact is that 13 bank accounts were updated with my PAN By the financial institutions in this country. KCC Loan has been taken by misusing my PAN and repeated applications made before you which means regulatory body of the financial institutions and no action taken in the matter. Whether it is fair practice to close the grievances without submitting a proper logical report in the matter. It is quite obvious that corruption originates from such cryptic dealings of the accountable staff whose only job is to facilitate corruption in the government machinery.

Appeal Status

Appeal Closed (On 22/11/2023)

Closing Remarks

The complaint was closed under non-appealable clause of the Reserve Bank - Integrated Ombudsman Scheme, 2021

Officer Concerns To

Officer Name

Sub Appellate Authority RBI (General Manager)

Email Address

deeptibraj@rbi.org.in

Contact Number

02222630481

Organisation name

Reserve Bank of India

Grievance Details

Registration Number

DEABD/E/2023/0073899

Name

Yogi M. P. Singh

Date of receipt

29/10/2023

Address

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

State

Uttar Pradesh

District

Mirzapur

Mobile Number

7379105911

Email ID

yogimpsingh@gmail.com

Phone Number

Not Provided

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Reserve Bank of India

Incompetent staff and corruption in government are hinderance in taking action against corrupt staff updated PAN of applicant in13 bank accounts.

A CMS complaint N202324023301522 on the captioned subject has been registered by CRPC Chandigarh, RBI on 22-09-2023 and transferred to Office of RBI Ombudsman, Kanpur on 22-09-2023.

It is observed that you have directly approached RBI Ombudsman Office without first registering your complaint with Credit information Company (CIC). You have neither provided any copy of complaint made with CIC nor provided any proof complaint made with CIC. You are therefore advised to first register your complaint with CIC. You can approach this office again if CIC will not provide any response within 30 days.

Grievance Status for registration number: PMOPG/E/2023/0173620, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-30/08/2023, Received By Ministry/Department Prime Ministers Office

Closure Intimation for Complaint N202324023301522 against CRIF High Mark Credit Information Services Private Limited.

RBI/CMS/N202324023301522/ 2023-24 Date: 26-09-2023

Please refer to your complaint against CRIF High Mark Credit Information Services Private Limited Filed Through the CMS portal/ email/ letter dated 22-09-2023 16:09:00,under the Reserve Bank - Integrated Ombudsman Scheme, 2021

CRIF CARE crifcare@crifhighmark.com 9 October 2023 at 17:29

To: Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com

Dear Sir/Madam,

Thank you for connecting with CRIF Highmark.

We are still awaiting revert from State Bank of India as we have requested for physical verification from the credit institution.

Meanwhile, request you to follow-up with the respective credit institution for updates and we are still following them, Post receiving updates from the credit institution we will get back to you.

Regards,

Chandrashekhar Rao, Senior - Customer Support Specialist, CRIF High Mark Credit Information Services Pvt. Ltd., 3rd Floor, Axis

Grievance Document

Final Reply

Sir/Madam,

A CMS complaint regarding the issue raised by you has been registered with office of RBI Ombudsman Kanpur. The complaint has been processed and subsequently disposed of as per applicable clause under the scheme. Please find attached closure letter containing details of the processing and subsequent resolution provided.

Final Reply Document

Communication Details

Sn. Date of Action Action From To

1 29/10/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)

2 06/11/2023 CASE DISPOSED OF Reserve Bank of India You

To see the CIBIL report provided by the branch manager city branch Mirzapur, click on the link