Grievance Details
Grievance Number: 2824684
Grievance Reg Date: 2021-07-06 16:34:31
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company, Helpdesk@ikall.in, inquiry@ikall.in
Type & Model: K320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6299
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568 job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 2817255
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 10000-100000 Nature of Complaints : Fraudulent Issue-Selling Fake/duplicate/counterfeit product
Grievance Details : I Kall company may refund the cost paid by the customer as it failed to provide services and provided third grade item. Undoubtedly I Kall company is showing its real face of acting like cheaters. Today its customer care talked with me and asked to share the photographs of the item under warranty. Applicant immediately said that I have shared the photographs earlier on 2 Jul 2021, 16:17 (4 days ago) but she said that it is too old. Thereafter I said I will again share the current images. After receiving the email she immediately replied as Dear Sir/Madam Thanks for contacting us. We regret for the inconvenience caused to you. As per telephonic conversation, our product has damage and same will not consider in warranty. You need to pay damage cost for further repairing. Kindly confirm on same so that we can proceed for further action. Your co-operation is highly appreciated Regards, Care Team Now you Hon'ble Sir may take a glance of the currently shared images/ photographs of the item under warranty attached to grievance. If the aforementioned product is damaged, then action may be taken against the applicant as I am claiming the item is not damaged, quite obvious from the photographs of the item under warranty. If the item found not damaged, then concerned staff of the I Kall company may be prosecuted under the sections of Indian Penal Code applied for cheating and appropriate penalty may be imposed on the I Kall company for depriving the customers from the services of warranty arbitrarily.
Status : In Process
Uploaded Files: File1 | | NA | NA
Grievance Details
Grievance Number: 2817255
Grievance Reg Date: 2021-07-02 16:48:05
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company
Type & Model: I Kall K320 Date of Purchase: 2020-12-17
Under Warranty: Yes Amount Paid: 6299
IMEI no or Serial no: 40876708986829134 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568
Complaint no/ Ref. no(if any): 0120-4731048/50/51/52/53
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Delay in Providing services
Grievance Details : This was today informed them through email and conversation is attached. Following email was sent on Sun 21-02-2021 12:52 PM to you Honourable Sirs which PDF is attached. Subsequently I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on. It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation. Please direct the company to remove the defects of audio which is sometimes automatically stopped and sim-tool first is not working properly.
Status : In Process
Grievance Updated Details :
Updation Date :2021-07-03 13:57:17
NCH Agent Remark : Nature of grievance updated
Remark Date :2021-07-03 13:57:17
Uploaded Files: File1 | File2 | NA
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Please concerned company may be directed to repair my second mobile.
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 6 July 2021 at 16:12
To: Customer Care <Helpdesk@ikall.in>
Cc: "Mahesh Pratap Singh Yogi M. P. Singh" <yogimpsingh@outlook.com>, inquiry@ikall.in, 'cmup@nic.in, hgovup <hgovup@up.nic.in>, 'pmosb@nic.in, presidentofindia <presidentofindia@rb.nic.in>, 'supremecourt@nic.in
Undoubtedly I Kall company is showing its real face of acting like cheaters. Today its customer care talked with me and asked to share the photographs of the item under warranty. Applicant immediately said that I have shared the photographs earlier on 2 Jul 2021, 16:17 (4 days ago) but she said that it is too old. Thereafter I said I will again share the current images. After receiving the email she immediately replied as
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
(no subject)
Customer Care <Helpdesk@ikall.in> 6 July 2021 at 15:23
To: Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
Dear Sir/Madam
Thanks for contacting us.
We regret for the inconvenience caused to you. As per telephonic conversation, our product has damage and same will not consider in warranty. You need to pay damage cost for further repairing. Kindly confirm on same so that we can proceed for further action.
Your co-operation is highly appreciated
Regards,
Care Team
0120-4731048/50/51/52/53
[Quoted text hidden]
Now you Hon'ble Sir may take a glance of the currently shared images/ photographs of the item under warranty.
If the aforementioned product is damaged, then action may be taken against the applicant as I am claiming the item is not damaged, quite obvious from the photographs of the item under warranty.
If the item found not damaged, then concerned staff of the I Kall company may be prosecuted under the sections of Indian Penal Code applied for cheating and appropriate penalty may be imposed on the I Kall company for depriving the customers from the services of warranty arbitrarily.
On Fri, 2 Jul 2021 at 16:17, Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> wrote:
As you sought the front photographs and back photographs of I Kall mobile handset so take a glance of following photographs and screenshot as required by you.
On Fri, 2 Jul 2021 at 16:03, Customer Care <Helpdesk@ikall.in> wrote:
Dear Sir/Madam
Thanks for contacting us.
We regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Your co-operation is highly appreciated
Regards,
Care Team
0120-4731048/50/51/52/53
From: Mahesh Pratap Singh Yogi M P Singh [mailto:yogimpsingh@gmail.com]
Sent: 02 July 2021 15:28
To: Cutomer Care <helpdesk@ikall.in>; Mahesh Pratap Singh Yogi M. P. Singh <yogimpsingh@outlook.com>; inquiry@ikall.in; 'cmup@nic.in; hgovup <hgovup@up.nic.in>; 'pmosb@nic.in; presidentofindia <presidentofindia@rb.nic.in>; 'supremecourt@nic.in
Subject: Please concerned company may be directed to repair my second mobile.
Following email was sent on Sun 21-02-2021 12:52 PM to you Honourable Sirs which PDF is attached. Subsequently I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on.
It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation.
Please direct the company to remove the defects of audio which is sometimes automatically stopped and simtool first is not working properly.
Subject-Two Mobile phones purchased by my wife Preeti Singh from Amazon online shopping.
Detai of first Mobile-
ORDER PLACED
26 November 2020
TOTAL
6,299.00
SHIP TO
Preeti Singh
ORDER # 408-7670898-6829134
Order Details Invoice
Delivered 02-Dec-2020
Image removed by sender.
I KALL K250 (6.53 HD+ Display, 4GB, 64GB) (Blue)
Return window closed on 12-Dec-2020
Detail of second mobile-
ORDER PLACED
10 December 2020
TOTAL
6,199.00
SHIP TO
Preeti Singh
ORDER # 408-2369248-0963568
Order Details Invoice
Delivered 17-Dec-2020
Package was handed directly to the customer.
Image removed by sender.
I KALL K300 (Blue, 6.53 HD+, 64GB)
Condition of first mobile-Not charging.
Condition of the second mobile-Sim tool first is not working.
Invoices of both the mobiles attached to the representation.
Please refund the amount otherwise get them repaired as soon as possible.
Undoubtedly you have given a warranty of one year but it does not mean that it may get damaged and consumers may suffer because of a third grade item.
खुदा भी आसमाँ से जब जमी पे देखता होगा |
इस मेरे प्यारे देश को क्या हुआ सोचता होगा||
This is a humble request of your applicant to you Hon’ble Sir that how can anyone justify withholding public services arbitrarily and promote anarchy, lawlessness and chaos arbitrarily by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray for you, Hon’ble Sir.
Date-21/02/2021 Yours sincerely
Yogi M. P. Singh, Mobile number-7379105911, Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.
Beerbhadra Singh
ReplyDelete5 July 2021 at 19:54
Think morality of the staffs of the company who even after sharing the photographs did not take any action in the matter. As company staff had replied
We regret for the inconvenience caused to you. As per telephonic conversation, kindly share images of your product with us for further processing.
Now they again sought the photographs and to avoid warranty of services arbitrarily declared the product damaged while the factual position is that item is not damaged.
Here staff of the I Kall company acting like cheaters as they declared the undamaged item as damaged to avoid the services which was to be provided by the I kall company to the customer according to terms and conditions of the company.
ReplyDeleteWe should meditate on it the government at the centre headed by our great prime minister mister Narendra Modi sir is capable to safeguard the rights of customers and consumer protection is feasible in this largest democracy in the world.
Undoubtedly these companies assure warranty of 1 year on the purchased item during the time of purchasing but because of corruption they are really not interested to provide the warranty and once the item sold they become careless towards the warranty services which is the root cause they search the flimsy ground to reject the the warranty services which is quite obvious from the post.
ReplyDeleteThe factual position is that what ever they are claiming about the damaging of the mobile handset which the actual position is that is screen guard is damaged not the the display screen of the mobile handset.
ReplyDeleteOur motive is good governance in which consumer protection rights of each citizen of this country may remain safe.
Undoubtedly I kall company has provided warranty of one year but sim tool is not working within one month from the date when the item was delivered to the customer which implies that third grade item was delivered by the I Kall company to the customer which is mockery of the consumer protection act and consumer rights of the customer were violated by the I Kall company consequently such dealings are tantamount to cheating so they must be prosecuted for cheating the customer.
ReplyDelete