Grievance Status for registration number : DOTEL/E/2023/0028260
Grievance Concerns To
Name Of Complainant
Beerbhadra Singh
Date of Receipt
12/10/2023
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Data Speed lower than commited
Mobile Number : 9696389653
Service Provider : Reliance JIO Infocom Limited
Think about the gravity of the situation that a team of service providing company jio has commenced Optimisation but in the name of optimization they have stopped the services quite obvious from the attached screenshot to the grievance in the form of PDF documents. I think that jio should improve its services instead of submitting false reports on the public grievance portal of the Government of India.
The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. You redressed the following grievance by submitting an arbitrary and inconsistent report. In the attached screenshot it is showing that services are unavailable. At present I am not talking about the data consumption, I am only talking about the slow network speed because I have a lot of data. You can take them but provide the speed so that I may not be bored at the laptop as currently is going on.
Grievance Status for registration number : DOTEL/E/2023/0025852
Grievance Concerns To Name Of Complainant- Beerbhadra Singh, Date of Receipt-18/09/2023, Received By Ministry/Department-Telecommunications
The following report was submitted by the staff of the service providing company jio.
This is with reference to DOT complaint no. DOTEL/E/2023/0025852 related to network connectivity and speed issues. Acknowledging the complaint, our team connected with customer Mahesh Pratap Singh, 9696389653 wish to inform our network team that they had investigated the impacted location and have initiated optimization of the serving cell site. The tentative timeline for completion of this activity is next 20 to 30 days. Also, please be informed, customers may experience intermittent connectivity issues as network services are dependent upon various external and internal factors, like number of users latched to the particular site, signal strength at the location, signal obstructions (high rise building and natural obstructions), climatic co
Grievance Document
Current Status
Case closed
Date of Action
17/10/2023
Remarks
We have already shared the resolution on his previous DoT complaint number DOTEL/E/2023/0025852 and no further action required from our end. Hence we request you to dispose.
Rating
1
Poor
Rating Remarks
According to the staff of the jio infocom they have provided the solution to the applicant but it is quite obvious that this solution did not reach to the applicant which is the simple cause to submit the representation against the company on the public grievance portal of the Government of India again. It is their obligatory duty to ensure the reach of their solution to the aggrieved applicant after that the applicant will not submit representation against the poor network services of the company on the portal of the Government of India. This update your report in 2-3 lines but applicant has to expand it's a time more than 2 hours in submitting the representation on the portal which employees that when they provide poor services to the applicant then applicant is compelled to submit the representation against the company on the portal of the Government of India.
Appeal Details
Appeal Number
Date of Receipt
Appeal Text
Current Status
Officer Concerns To
Officer Name
Radha Nair (DGM)
Organisation name
Reliance Jio Infocomm Limited
Contact Address
Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai
Email Address
radha.nair@ril.com
Contact Number
02279655519