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CPIO denied to provide number of entertained cases out of listed 591 cases

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High court at Allahabad must ensure transparency in listing and hearing of cases   Public information officer High Court of judicature at Allahabad must provide the information of the total number of cases entertained by the Honourable court number-42 of the Honourable High court of Judiciature on the date 29th August 2024 out of 591​ listed cases for hearing on this date.  Your RTI Appeal filed successfully. Please note down the details of registration. Registration Number :HCALD/A/2024/60222 Name :Yogi M P Singh Date of Filing :01-11-2024 Request filed with :HIGH COURT ALLAHABAD  Contact Details   Telephone Number :8004905516 Email-ID :rti.section@allahabadhighcourt.in Online RTI Appeal Form Details Public Authority Details :-   * Public Authority HIGH COURT ALLAHABAD     Personal Details:- * Name Yogi M P Singh Gender Male * Address Mohalla Surekapuram colony , Shri Laxmi Narayan Baikunth Mahadev Mandir, Riva Road, Mirzapur city Pincode 231001 State Uttar Pradesh Edu

Jio customer care overlooked complaint in the name of duplicate showing laxity


 Grievance Status for registration number : DOTEL/E/2024/0031283

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

17/09/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : Reliance JIO Infocom Limited

The matter concerns the mobile numbers- 7379105911 and 9696389653 belonging to Reliance JIO Infocom Limited.

The resolution of the Reliance JIO Infocom Limited company-This is reference to complaint related to network connectivity issue. Acknowledging the complaint, our team already outcalled the customer and spoke to customer Mahesh Pratap Singh, 9696389653 and informed site was down due to which network issue now site working. Hence, issue now resolved. Hence, please close

The resolution submitted by the concerned staff of the jio infocom private limited is arbitrary and inconsistent because since the morning the applicant is suffering from the poor network of the jio service providing company which is quiet obvious from the attached photographs to the grievance.

Grievance Status for registration number : DOTEL/E/2024/0028551, Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 29/08/2024, Received By Ministry/Department-Telecommunications

Grievance Description-When the complaint is made by the applicant then matter is resolved for a few days thereafter the same practices are continued which is quite obvious from the attached screenshot to the grievance. When will the temporary outage be resolved by the team of experts of the jio company? The staff of the company provided the same parrot report in the following grievance also.

I have recharged mobile number 9696389653 in advance for 1 year which services will initiate from the 7th September 2024 but because of poor network coverage I have been bored with the network of the jio so I want to get my mobile number ported Bharat sanchar Nigam limited if service providing company jio may refund my subscription fee paid in advance.

Grievance Document

Current Status

Case closed   

Date of Action

30/09/2024

Remarks

Duplicate complaint raised by customer we have already shared the final resolution to the customer multiple times hence no further action required from Jio end.

Rating

1

Poor

Rating Remarks

Officer Name Radha Nair (DGM) Organisation name Reliance Jio Infocomm Limited Contact Address Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai In general complaints are submitted by the aggrieved consumers of the jio service providing company because of the poor delivery of services if at any time service is poor then grievance is submitted by the customer and after some interval if the service again disrupted then the complaint is again made by the consumer and in this way to reject the Grievances in the name of duplicate complaints then what is the meaning of public grievance portal of the Government of India. When ever service providing companies will provide poor services then a literate consumer will always submit representations before the concerned company to protect their consumer rights and in this way complaints of the consumers cannot be overlooked without looking into the pros and cons of the Grievances if there is good governance in the country.

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

telecom.grievance@jio.com

Contact Number

02279655519

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