Appeal Details

Appeal Number

DPOST/E/A/23/0008332

Name

Yogi M. P. Singh

Appeal Recieved Date

21/10/2023

Reason Of Appeal

There must be transparency and accountability in the dealings of the public authorities and it is obligatory duty of the concerned staff of the bank to tell the proper reason of not refunding or reverting the cheated amount to the original account of the victim. Whether the growing activities of the cyber-criminal activities because of the corruption in the banks will not frustrate the people of the country who deposit their hard earnings in the banks. Instead of solving the matter by taking action against the fraudulent elements more efforts on the part of government staff is to cover the matter under the carpet.

Appeal Status

Appeal Closed (On 07/11/2023)

Closing Remarks

IPPB has intimated that the below mentioned transactions has been rejected by beneficiary bank with reason code 132-Others. for UPI transactions RRN-360923623234.As per NPCI guidelines Reason code 132 may be anything from below options -Customer may not contactable. Customer may be denying of signing any debit consent. Address of customer is not valid. Account may be closed.

Officer Concerns To

Officer Name

Sh. Shalendra Dwivedi (DDG PG QA and I)

Email Address

ddgpgq@indiapost.gov.in

Contact Number

01123096087

Organisation name

Department of Posts

Grievance Details

Registration Number

PMOPG/E/2023/0174620

Name

Yogi M. P. Singh

Date of receipt

31/08/2023

Address

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

State

Uttar Pradesh

District

Mirzapur

Mobile Number

7379105911

Email ID

yogimpsingh@gmail.com

Phone Number

Not Provided

Grievance Description

Posts >> Others/Misc.

The matter concerns the banking fraud of Rs.4999 which has been transferred to Federal Bank.

An application on behalf of Keshav Pratap Singh son of Rajendra Pratap Singh under Article 51 A of the constitution of India against the cheating committed by the fraudulent elements.

The address of the aggrieved applicant is as follows.

Village and Post Nibi Gaharwar police station-Vindhyachal and District Mirzapur

The matter concerns the fraudulent transaction of rupees 4999 from IPPB Account-059610182519 to the account Opened by the fraudulent elements in the federal bank whose last 4 digit is 6073 quite obvious from the first page which is the attached screen sort to the attached pdf documents to the grievance.

The description of the matter is as follows.

The wife of the applicant Abha Singh made call by her mobile number-9628993985 to the customer care number-155260 Who introduced to her as the customer care of Indian post payment bank named Sumit Kumar and this number was bounce to the new number-6290226995.

The last portion of the conversation has been taped by the wife of the applicant.

This is a humble request of the applicant to make inquiry into the matter and freeze the account in which money of the applicant has been transferred by the fraudulent elements.

PDH documents attached to the grievance, contains passbook of Indian Post Payment Bank and attached screenshot of the fraudulent transactions.

Grievance Document

Final Reply

The CSRM (CR927380) has been closed with remarks – “After reviewing the OTP Log, it is evident that transaction authenticated with PIN and customer shared PIN to execute the transaction.” This means the customer has himself shared the OTP after which the transaction happened. Fraud chargeback was raised against the transactions on 6th Sept, 2023 but the same has been rejected by the beneficiary bank on 6th Oct, 2023 with reason code – “132-Others”.

Communication Details

Sn. Date of Action Action From To

1 31/08/2023 RECEIVED THE GRIEVANCE You Prime Ministers Office

2 31/08/2023 REMINDER RECEIVED FROM COMPLAINANT You Department of Posts

3 19/10/2023 CASE DISPOSED OF India Post Payments Bank You