Account frozen based on cyber complaint but status of account was not disclosed by Federal Bank.


 

Grievance Status for registration number : PMOPG/E/2023/0191808

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

24/09/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

The only progress in the matter is that the government of Uttar Pradesh has registered first information report in the matter today. The copy of the first information report is attached to the grievance.

The matter concerns the banking fraud of Rs.4999 which has been transferred to Federal Bank.

An application on behalf of Keshav Pratap Singh son of Rajendra Pratap Singh under Article 51 A of the constitution of India against the cheating committed by the fraudulent elements.

The address of the aggrieved applicant is as follows.

Village and Post Nibi Gaharwar police station-Vindhyachal and District Mirzapur

The matter concerns the fraudulent transaction of rupees 4999 from IPPB Account-059610182519 to the account Opened by the fraudulent elements in the federal bank whose last 4 digit is 6073 quite obvious from the first page which is the attached screen sort to the attached pdf documents to the grievance.

The description of the matter is as follows.

The wife of the applicant Abha Singh made call by her mobile number-9628993985 to the customer care number-155260 Who introduced to her as the customer care of Indian post payment bank named Sumit Kumar and this number was bounce to the new number-6290226995.

The last portion of the conversation has been taped by the wife of the applicant.

This is a humble request of the applicant to make inquiry into the matter and freeze the account in which money of the applicant has been transferred by the fraudulent elements.

PDH documents attached to the grievance, contains passbook of Indian Post Payment Bank and attached screenshot of the fraudulent transactions.

Please direct Federal Bank to take appropriate action in the matter to secure the money of Keshav Pratap Singh diverted by fraudulent elements from his Indian Post Payment Bank account to a forged account opened in the name of Keshav Pratap Singh. Federal Bank may disclose the current status of the forged account and its details to the aggrieved applicant.

Grievance Document

Current Status

Case closed   

Date of Action

27/09/2023

Remarks

Account frozen based on cyber complaint

Reply Document

Rating

1

Poor

Rating Remarks

The solution must be provided by the public staff which must reap the result must be transparent and accountable but here only formalities are being completed instead of pursuing the matter in letter and spirit

Appeal Details

Appeal Number

DEABD/E/A/23/0020378

Date of Receipt

03/10/2023

Appeal Text

It was obligatory duty of the concerned staff of the federal bank to disclose the information regarding the forged account to the applicant so that action had to be taken by the aggrieved applicant Keshav Pratap Singh. Keshav Pratap Singh It self seeking the following information from the bank. The brief description of the submissions of the applicant is as follows. 1-it is quite obvious that already 28 days past and the applicant did not get back his amount transferred by cheaters from my Indian post payment bank account to the Federal Bank account which was opened by the cheaters. 2-It quite obvious that Yogi M. P. Singh was my representative and still my representative but you did not disclose the current status of the account opened in the name of the applicant in the Federal Bank which means trying to impede the process of the investigation by taking the recourse of 3rd party information. 3-Now the applicant itself submitting the representation before you so that you may not deny the information concerning fraudulent account opened in the Federal Bank in which money was transferred buy cheaters. 4-Provide the bank account details and transaction details concerning bank account opened in the name of the applicant in the Federal Bank.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Ms. Shalini Warrier (Chief Operating Officer)

Organisation name

FEDERAL BANK LIMITED

Contact Address

CEOs Secretariat,Federal BankFederal Towers, Bank Junction,Aluva, Kerala

Email Address

quality@federalbank.co.in

Contact Number

04842634194

Reminder(s) / Clarification(s)

Reminder Date

Remarks

24/09/2023

Following is the detail of the fraudulent transaction done by cheaters.

Sent Successfully, Amount- Rs 4,999 Rupees Four Thousand Nine Hundred Ninety Nine Only

To

Keshav Pratap Singh

KS

Federal Bank - 6073

Pay Again

From

Keshav Pratap Singh

India Post Payment Bank - 2519

Check Balance

KS

Paid at 04:32 PM, 31 Aug 2023 UPI Ref No: 360923623234 Copy

Payment Details

Please refund the money to the original account of the aggrieved applicant Keshav Pratap Singh by the branch manager concerned of the Federal Bank.

The only progress in the matter is that the government of Uttar Pradesh has registered first information report in the matter today. The copy of the first information report is attached to the grievance.

Grievance Status for registration number : PMOPG/E/2023/0174605

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023

Received By Ministry/Department-Prime Ministers Office

Grievance Status for registration number : PMOPG/E/2023/0174620

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office

Grievance Status for registration number : PMOPG/E/2023/0174611

Grievance Concerns To Name Of Complainant-Yogi M. P. Singh

Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office

To see the attached document to the grievance, please click on the link

Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

Post a Comment

Your view points inspire us

Previous Post Next Post