Grievance Status for registration number : PMOPG/E/2023/0191808
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
24/09/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
The only progress in the matter is that the government of Uttar Pradesh has registered first information report in the matter today. The copy of the first information report is attached to the grievance.
The matter concerns the banking fraud of Rs.4999 which has been transferred to Federal Bank.
An application on behalf of Keshav Pratap Singh son of Rajendra Pratap Singh under Article 51 A of the constitution of India against the cheating committed by the fraudulent elements.
The address of the aggrieved applicant is as follows.
Village and Post Nibi Gaharwar police station-Vindhyachal and District Mirzapur
The matter concerns the fraudulent transaction of rupees 4999 from IPPB Account-059610182519 to the account Opened by the fraudulent elements in the federal bank whose last 4 digit is 6073 quite obvious from the first page which is the attached screen sort to the attached pdf documents to the grievance.
The description of the matter is as follows.
The wife of the applicant Abha Singh made call by her mobile number-9628993985 to the customer care number-155260 Who introduced to her as the customer care of Indian post payment bank named Sumit Kumar and this number was bounce to the new number-6290226995.
The last portion of the conversation has been taped by the wife of the applicant.
This is a humble request of the applicant to make inquiry into the matter and freeze the account in which money of the applicant has been transferred by the fraudulent elements.
PDH documents attached to the grievance, contains passbook of Indian Post Payment Bank and attached screenshot of the fraudulent transactions.
Please direct Federal Bank to take appropriate action in the matter to secure the money of Keshav Pratap Singh diverted by fraudulent elements from his Indian Post Payment Bank account to a forged account opened in the name of Keshav Pratap Singh. Federal Bank may disclose the current status of the forged account and its details to the aggrieved applicant.
Grievance Document
Current Status
Case closed
Date of Action
27/09/2023
Remarks
Account frozen based on cyber complaint
Reply Document
Rating
1
Poor
Rating Remarks
The solution must be provided by the public staff which must reap the result must be transparent and accountable but here only formalities are being completed instead of pursuing the matter in letter and spirit
Appeal Details
Appeal Number
DEABD/E/A/23/0020378
Date of Receipt
03/10/2023
Appeal Text
It was obligatory duty of the concerned staff of the federal bank to disclose the information regarding the forged account to the applicant so that action had to be taken by the aggrieved applicant Keshav Pratap Singh. Keshav Pratap Singh It self seeking the following information from the bank. The brief description of the submissions of the applicant is as follows. 1-it is quite obvious that already 28 days past and the applicant did not get back his amount transferred by cheaters from my Indian post payment bank account to the Federal Bank account which was opened by the cheaters. 2-It quite obvious that Yogi M. P. Singh was my representative and still my representative but you did not disclose the current status of the account opened in the name of the applicant in the Federal Bank which means trying to impede the process of the investigation by taking the recourse of 3rd party information. 3-Now the applicant itself submitting the representation before you so that you may not deny the information concerning fraudulent account opened in the Federal Bank in which money was transferred buy cheaters. 4-Provide the bank account details and transaction details concerning bank account opened in the name of the applicant in the Federal Bank.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Ms. Shalini Warrier (Chief Operating Officer)
Organisation name
FEDERAL BANK LIMITED
Contact Address
CEOs Secretariat,Federal BankFederal Towers, Bank Junction,Aluva, Kerala
Email Address
quality@federalbank.co.in
Contact Number
04842634194
Reminder(s) / Clarification(s)
Reminder Date
Remarks
24/09/2023
Following is the detail of the fraudulent transaction done by cheaters.
Sent Successfully, Amount- Rs 4,999 Rupees Four Thousand Nine Hundred Ninety Nine Only
To
Keshav Pratap Singh
KS
Federal Bank - 6073
Pay Again
From
Keshav Pratap Singh
India Post Payment Bank - 2519
Check Balance
KS
Paid at 04:32 PM, 31 Aug 2023 UPI Ref No: 360923623234 Copy
Payment Details
Please refund the money to the original account of the aggrieved applicant Keshav Pratap Singh by the branch manager concerned of the Federal Bank.
The only progress in the matter is that the government of Uttar Pradesh has registered first information report in the matter today. The copy of the first information report is attached to the grievance.
Grievance Status for registration number : PMOPG/E/2023/0174605
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023
Received By Ministry/Department-Prime Ministers Office
Grievance Status for registration number : PMOPG/E/2023/0174620
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office
Grievance Status for registration number : PMOPG/E/2023/0174611
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh
Date of Receipt-31/08/2023, Received By Ministry/Department-Prime Ministers Office
To see the attached document to the grievance, please click on the link