Grievance Status for registration number : PMOPG/E/2023/0167254

Grievance Concerns To

Name Of Complainant

Smt Rajesh Sharma

Date of Receipt

22/08/2023

Received By Ministry/Department

Prime Ministers Office

Grievance Description

Financial Services (Banking Division) >> Misbehavior/Harassment/Corruption by Bank Staff

Bank/Financial Institute : Punjab National Bank

Branch / Name of Bank and Branch : Chief Manager Punjab National Bank Branch Office: Civil Lines, Bsr Opposite Old Jail Compound, Bulandshahr, Uttar Pradesh-203001.

Please curb the misuse of The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 also curb the corruption prevailed in the working of the Punjab National Bank.

How can chief manager of the Punjab National Bank may be allowed to auction the House of widow an army personnel which is a nationalized bank and its big defaulters are Nirav Modi, Mehul Choksi and many more others who are entertaining luxuries abroad?

I am not fugitive but it is quite obvious that I have been made victim by the chief manager of the Punjab National Bank quite obvious from the exploitation style of them. They are not only trying to sabotage my business but also destroying the entire family of a widow of an army personnel so it is responsibility of the accountable public functionaries of the government to take action in the matter immediately if they have regard her the army of the country who is the defender of the borders.

Chief Manager, Punjab National Bank

Branch Office: Civil Lines, Bsr

Opposite Old Jail Compound,

Bulandshahr, Uttar Pradesh-203001.

Phone: +91-573-225513, +91-8171113715 (M)

sent an email yesterday in reply to the near about dozen grievances submitted on the public grievance portal of the Government of Ind here I want to touch the first point of the cryptic and mysterious reply made by him. Which is as follows.

Dear Madam

we have received the Complain made by you . In this regard we have to submit as under :

Your Account is NPA Since 29-05-2019.

Short submissions of the applicant is as follows.

1-It is quite obvious that total loan amount of the Punjab National Bank on the applicant is Rs.4350939.07.

2-This is cash credit loan account was provided by the Punjab National Bank to the applicant in the financial year 2017.

3-the applicant has provided total interest to the Punjab National Bank rupees Rs.4087020 against cash credit loan account balance Rs.4350939.07.

4-How can Punjab National Bank specially its chief m

Grievance Document

Current Status

Case closed   

Date of Action

16/09/2023

Remarks

the reply is attached

Reply Document

Rating

1

Poor

Rating Remarks

Here matter concerns the blatant abuse of the provisions of SARFAESI act 2002 which requires an inquiry into the matter by a team of honest personnel of the government. Here core issue is the procrastination and corruption in the renewal of the cash credit account of the applicant. The agency was closed for 2 years which made the applicant financially handicapped in spite of this the applicant fulfilled entire demands of the concerned bank personnel but they must think that this is process of the renewal and not they are providing loan again so how can the applicant fulfil their big demands? They should think that this is a great achievement of the applicant that loan amount from Rs.67,00,000 to to 43,00,000 rupees. This proves the good faith of the borrower which must be taken into account. Think about the big defaulters of the bank who never intended to pay the principal amount of the money of the bank and now living abroad and bank failed to secure its money by using SARFAESI act .

Appeal Details

Appeal Number

DEABD/E/A/23/0019792

Date of Receipt

22/09/2023

Appeal Text

An enquiry under Article 51 A of the constitution of India regarding corrupt dealings of Bank. 1-Can you auction the house of the applicant if there may be a balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002? 2-After O.T.S., you did the renewal temporarily and the applicant submitted a renewal application. According to rule, you had to pursue the procedure of law to make the loan N.P.A. but you have not followed but making mockery of provisions of SARFAESI Act 2002? 3 and 4-As one time settlement was fulfilled by the applicant. 5-In 2017, bank granted C.C. Loan on the same stock and in renewal application they are questioning stock. Whether the integrity of Bank staff is not under cloud? Whether it is not corruption? 6-The stock statement submitted by the applicant is of Rs.7025416 obvious from the report of the chartered accountant dated 20 Oct 2022. To curb the process of renewal is the part of cryptic and mysterious dealings of the corrupt staff of the Punjab National Bank To curb the process of renewal is the part of cryptic and mysterious dealings of the corrupt staff of the Punjab National Bank, obvious from their incredible dealings in the matter. Undoubtedly it is too surprising that the same stock was sufficient stock in the year 2017 when the cash credit loan was sanctioned by the bank staff and now when the renewal application was submitted then this stock has been insufficient stock. This implies that for the sufficient stock, sympathy of the bank staff is must and to garner their sympathy everyone knows what the applicant should do? No doubt the applicant is a credible customer of the bank and no loss to the bank because of the applicant but bank staff because of corruption harassing a vulnerable lady. This is a humble request of the widow of an army personnel to order an enquiry into the matter of deep-rooted corruption so that rights of a woman may be safeguarded, and her exploitation may stop.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Shri Sanjeev Kumar Dhupar (General Manager)

Organisation name

Punjab National Bank

Contact Address

Corporate Office Plot No 5, Sector -32, Gurugram, Haryana

Email Address

pno@pnb.co.in

Contact Number

01244126244

Reminder(s) / Clarification(s)

Reminder Date

Remarks

22/08/2023

4-How can Punjab National Bank specially its chief manager can consider this amount is non performing asset of the bank?

5-Initially they charged average Rs.45,000 per month as interest later on they are charging Rs. 67,000 as per month interest which is exploitation of the widow of an army personnel.

6- Right to reason is the indispensable part of the sound administrative system as quoted by the apex court of India in its various judgements so I think that chief manager of the Punjab National Bank must provide the reason of extra charging of the interest per month now a days.

7-Whether the Punjab National Bank will tell the applicant what loss occurred to the bank because of the cash credit loan account of the applicant?

8-Chief manager, authorized officer, Punjab National Bank , secured credit issued the second auction notice on 19/07/2023 which is against the provisions of The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002.

Undoubtedly The Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest (SARFAESI) Act 2002 provides enormous unchallenging power to the bank but it is the obligatory duty of the staff of the bank not to misuse it.