Grievance Status for registration number : PMOPG/E/2023/0169353
Grievance Concerns To
Name Of Complainant
Smt Rajesh Sharma
Date of Receipt
25/08/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Misbehaviour/Harassment/Corruption by Bank Staff
Bank/Financial Institute : Punjab National Bank
Branch / Name of Bank and Branch : K K Thakur, Chief Manager Inspection and Audit, CO: Bulandshahr
Act of chief manager is ultra vires to provisions SARFAESI Ac
The applicant is not a wilful defaulter as defined under the SARFAESI act 2002 so her loan cannot be declared as non-performing assets by the chief manager not a single terms and conditions defined as follows is applicable on the applicant.
Notice issued by the chief manager Punjab National Bank to auction the home of the applicant was an arbitrary decision harsh and draconian in the nature and such steps by him is unconstitutional violating the human rights of the vulnerable lady who is the wife of late army personnel.
Entire nation respects the army of the country including our great Prime Minister. How can chief manager of the Punjab National Bank deprive the widow of an army personnel through his arbitrary and cryptic dealings which promotes corruption in the working of the bank? Please order an enquiry into the matter so that justice be available to the applicant and applicant may not be pressed to live on the road by allowing arbitrary working style of chief manager.
If the borrower becomes a ‘wilful defaulter’ as defined by the RBI Master Circular on wilful defaulters vide RBI circular (RBI/2014-15/73 DBR.No.CID.BC.57/20.16.003/2014-15 dated July 1, 2015) SARFAESI Act proceeding can be issued even without notice to the borrower.
Who is a wilful defaulter?
Deliberate non-payment of the dues despite adequate cash flow and good net worth
Siphoning off of funds to the detriment of the defaulting unit
Assets financed either not been purchased or been sold and proceeds have been misutilised
Misrepresentation / falsification of records
Disposal / removal of securities without bank's knowledge
Fraudulent transactions by the borrower.
Banks/ FIs throwing overboard these norms, classify all the MSME NPAs as wilful defaulters to apply the SARFAESI lever. As per the Act, valuation of the asset has to be done and notify that valuation to the borrower before issuing public notice for auction of property.
Grievance Document
Current Status
Under process
Date of Action
25/08/2023
Officer Concerns To
Officer Name
Shri Sanjeev Kumar Dhupar (General Manager)
Organisation name
Punjab National Bank
Contact Address
Corporate Office Plot No 5, Sector -32, Gurugram, Haryana
Email Address
pno@pnb.co.in
Contact Number
01244126244
Reminder(s) / Clarification(s)
Reminder Date
Remarks
25/08/2023
According to K K Thakur, Chief Manager Inspection and Audit, CO: Bulandshahr-
1-It does not matter whatever amount you have deposited as the account is still in NPA category, so legal action can be taken as per bank norms.
2-Your account is NPA since 29-05-2019.
3-Then upon borrower request Competent (Circle Sastra) allowed operation in your Current account on 13-12-2022 under tagging arrangement @ 15% for Cash Credit Account which was valid for 6 months.
4-Competent Authority (PLP RAM) renewed your limit last year but due to unavailability of sufficient stock operation was not possible in CC account.
5-Bank has sympathy for you, but Bank only take action as per the norms only.
6-As last stock statement submitted by you is of only Rs. 704890. Hence the operation cannot be permitted.
An enquiry under Article 51 A of the constitution of India regarding corrupt dealings of Bank.
1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002?
2-After O.T.S., you did the renewal temporarily and applicant submitted renewal application. According to rule, you had to pursue the procedure of law to make the loan N.P.A. but you have not followed but making mockery of provisions of SARFAESI Act 2002?
3 and 4-As one time settlement was fulfilled by the applicant.
5-In 2017, bank granted C.C. Loan on the same stock and in renewal application they are questioning stock. Whether integrity of Bank staff is not under cloud? Whether it is not corruption?
6-The stock statement submitted by the applicant is of Rs.7025416 obvious from report of chartered accountant dated 20 Oct 2022. Vide page 1 of the attached PDF document to the grievance supported by Stock verification report of staff of Bharat Petroleum Corporation Limited as page 2.
To curb the process of renewal is the part of cryptic and mysterious dealings of the corrupt staff of the Punjab National Bank
25/08/2023
To curb the process of renewal is the part of cryptic and mysterious dealings of the corrupt staff of the Punjab National Bank obvious from their incredible dealings in the matter.
Undoubtedly it is too much surprising that the same stock was sufficient stock in the year 2017 when the cash credit loan was sanctioned by the bank staff and now when the renewal application was submitted then this stock has been insufficient stock. This implies that for the sufficient stock, sympathy of the bank staff is must and to garner their sympathy everyone knows that what the applicant should do? No doubt the applicant is a credible customer of the bank and no loss to the bank because of the applicant but the bank staff because of corruption harassing a vulnerable lady.
This is a humble request of the widow of an army personnel to order an enquiry into the matter of deep-rooted corruption so that rights of a woman may be safeguarded, and her exploitation may stop.
The staff of the bank search deliberate-cunning tricks to harass a woman because of corruption.
1-Can you auction the house of the applicant if there may be balance of Rs.50 in C.C. Account of the applicant by misusing provisions of SARFAESI Act 2002?
Please provide reasonable reply as Right to reason is the indispensable part of the sound administrative system.
2-Please provide the name and designation of the staff of the bank who verified the stock in the year to cycle 2017 during the sanction of the loan and in the year 2022 during the renewal of the loan.
3-Provide the provision of SARFAESI Act 2002 which allows auction notice in 2019 then renewal of C.C. Account and then one more auction notice in 2023 without due proceedings of law.
4-Provide the provision of SARFAESI Act 2002 which allows chief manager to serve multiple arbitrary notices to borrower by chief manager as done in this case.
Transparency and accountability is must in the dealings of the bank so chief manager of the bank may provide
To see the attached document to the grievance, click on the link