Grievance Status for registration number : PMOPG/E/2023/0134512
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
07/07/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : State Bank of India
Branch / Name of Bank and Branch : City branch Mirzapur Uttar Pradesh
Please provide the cibil report of the applicant as soon as possible either through email or in anyway as you deem fit. I expect that you will adopt cogent approach to resolve my problem.
Whether it is not reflecting an anarchy that month after month is passing over but the State Bank of India did not provide CIBIL report to the applicant even after the payment of requisite fee to the State Bank of India through internet banking which status is attached to the grievance.
The reply of the state bank of India is as follows.We have to state that we have escalated your issue to our IT /INB support team CBD Belapur Mumbai for needful action at their end सादर / Regards Assistant General Manager State Bank Of India
Sir, there is no cibil score and cibil report but there is little change in the status that it is showing transaction is successful. Which means State Bank of India is saying that I have payment of Rs. 440 for cibil report but still there is no cibil report.
The matter concerns deep-rooted corruption in the working of state bank of India and department of income tax.How can they overlook the matter in such a negligent way. Grievance Status for registration number : DEABD/E/2023/0026488
State Bank of India must provide the mechanism to provide the CIBIL report after the payment of the requisite fee. The arbitrary and parrot reports which are usually provided by the corrupt staff always promote corruption in the working of the public authority therefore there must be transparency and accountability in the working of the public authority in accessing the services of the bank.
Now it is the obligated duty of the State Bank of India to provide the deadline up till it will provide me with my CIBIL report. It is a burning question that why the State Bank of India is running away from providing my CIBIL report after the due payment of the fee required to get the excess of the CIBIL report.
Grievance Document
Current Status
Case closed
Date of Action
12/07/2023
Remarks
Customer has been advised suitably.
Reply Document
Rating
1
Poor
Rating Remarks
Four months passed since the date application was made to provide CIBIL report and yesterday they provided report. Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com Fw: PMOPG/E/2023/0134512 Name Yogi M. P. Singh 1 message AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in 12 July 2023 at 13:51 To: "yogimpsingh@gmail.com yogimpsingh@gmail.com Madam/Dear Sir, Please visit your Home Branch Mirzapur City (12731) for CIBIL report as desired by you as Branch has send us the PDF file of your CIBIL report ,but we are unable to send you as it contains sensitive data UID number etc ,sharing of sensitive data to outside the organisation is not possible by us Hence Please contact your Home Branch to collect it सादर / Regards सहायक महा प्रबंधक, Assistant General Manager भारतीय स्टेट बैंक / State Bank Of India ग़्राहक सेवा प्रकोष्ठ /Customer Service Department स्थानीय प्रधान कार्यालय/ Local Head Office लखनऊ- 226001 /Lucknow-226001
Appeal Details
Appeal Number
Date of Receipt
Appeal Text
Current Status
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
To see the CIBIL report provided by branch manager city branch Mirzapur, click on the link