Grievance Status for registration number : PMOPG/E/2023/0131738
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
03/07/2023
Received By Ministry/Department
Prime Ministers Office
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Frequent Failure of Banks server
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Mandi Samiti Mirzapur City
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The branch manager should have respect for the senior citizens and may think about their health. There must be discretion in performing the services.
What is the difference between a layman and intelligent person? What is the use of mind if there is no application of mind? I think that a robot is better in such circumstances.
The bank server of the Aryavart Bank made us to cry today. It was not only down but it was dysfunctional as well. One thing was surprising for me that subordinates access the bank server but the branch manager took longer to access the server.
The matter concerns the disruption of the working of the branch of the aryavart Bank at Mandi samiti. The new location is Sheetla Mandir try corner road District Mirzapur
There is a pension account in the aforementioned bank of my mother named Vidya Devi wife of late Rajendra Pratap Singh. The cause of the disruption of the banking services at the branch was due to the down of the banking server.
My mother is more than 75 years old and she is suffering from cardiovascular disease and getting treatment from the heart specialist in the district Allahabad.
Server of the bank was down so there was a crowd in at the branch. Initially waited in the standing position for more than one half hour some how a lady staff showed gress to her.
She visits every month to draw the pension from the bank account. If she is itself withdrawing the money from her own account why she is being prosecuted in the name of processing every time.
Somebody drawing the money once and if somebody drawing money time and again both are different things. The irritating behaviour of the branch manager in the name of the process was intolerable. The bank server was not working properly it was the fault of the bank not the consumer.
Current Status
Under process
Date of Action
03/07/2023
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106