Wednesday, December 8, 2021

Why Aryavart Bank is not sending the SMS alerts after resuming it and not providing computer generated passbook entries Vidya Devi


From: Audit.RoMirzapur <Audit.RoMirzapur@aryavartbank-rrb.com>
Date: Thu 18 Nov, 2021, 16:35
Subject: Regarding SMS alert - Smt. Vidya Devi
To: yogimpsingh@gmail.com <yogimpsingh@gmail.com>
Cc: Complaints gba <Complaints.gba@aryavartbank-rrb.com>



​Dear Sir,



Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center, SMS is being delivered to customer.

 



Thanks & Regards
K.K.Sharma
Sr.Manager
Audit & Inspection
RO Mzp
Mob: 9559715442

"Work To Produce Outcome Not To Please Others"
Grievance Status for registration number : DEABD/E/2021/68435
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
07/10/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Branch Raipuri District Mirzapur Uttar Pradesh
Account Number : 611800100006753
-----------------------
Aryavart bank is not sending alert messages is the violation of Reserve Bank of India Guidelines ipso facto. This laxity is on their part for a few months. Please direct them to provide the alert messages as cheating activities in the banking sector are quite rampant these days. An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi to seek message alerts on the registered mobile number-9005609242 which is getting alert messages but nowadays  Aryavart Bank is not sending alert messages. 
Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753 For more details, vide attached document to this representation. As this application is on behalf of my mother, Vidya Devi.Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is attached to the grievance. 
Name of Bank and Branch : Mirzapur city Wellesley GanjAccount Number : 686010100009011After demise of my father Rajendra Pratap Singh on 03 May 2021, family  pension is being sent into the account of my mother Smt. Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur.
Grievance Document
Current Status
Case closed   
Date of Action
20/11/2021
Remarks
Sir Please see the attachment reply sent to the complainant by concerned department.
Reply Document
Rating
1
Poor
Rating Remarks
Short submissions are as follows. 1-Undoubtedly they cheated the vulnerable lady and officers monitoring on the public grievance portal because they sent few transactions but again they stopped sending messages. 2-They are showing insolence to the consumers by reaping the benefit of their vulnerability in order to keep on their corrupt activities.
Appeal Details
Appeal Number
DEABD/E/A/21/0012118
Date of Receipt
08/12/2021
Appeal Text
Prayer-1- Please send the SMS alerts. 2-Please correct your printers and stop working by hand as entries made by your branch office are no longer credible. 3-You may tell the public grievance portal how long your printers are not working at your branch office concerned. 4-Chances of manipulation is less in computer filled entries so passbook entries may be filled by computers by repairing printers.
Current Status
Appeal Received
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE
Officer Designation
Deputy General Manager
Contact Address
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479