Grievance Status for registration number : DEABD/E/2021/21456
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
23/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Bank of Baroda
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How can it be justified that Bank may fail its ATM transactions but deduct the amount from the account of account holder. Software is working but hardware did not provide the transacted money to the account holder.
An application on behalf of Ashutosh Kumar Yadav S/O Khattan Prasad to seek refund of Rs.7700 as ATM transaction failed despite this money was deducted by the Bank of Baroda. Details of the aggrieved account holder as aforementioned is as follows. Account Name-Ashutosh Kumar Yadav, Name of the Bank-Bank of Baroda, Account number-10388100011168 Branch name-Mirzapur U.P. I.F.S.C. Code-BARBOJABMIR, Village-Chilh, Post-Chilh, District-Mirzapur, PIN Code-231312 Uttar Pradesh Mobile number-9696006866Prayer-Three transactions made by the account holder on ATM which remained failed but money was deducted from the account of account holder as aforementioned which are still not refunded into account of aggrieved account holder. Please direct the accountable staff of the Bank of Baroda to arrange the refund of the deducted amount during the failed transaction through the ATM. Herewith this representation attached PDF document has three pages which are as 1- Bank detail 2-Failed transactions details 3-Complaints made regarding the refund of amount deducted by the Bank of Baroda during the failed transactions. Summary of the case- As the three transactions failed, aggrieved aforementioned account holder made call to customer care and customer care assured the deducted amount to be refunded within 24 hours. Sir after 24 hours aggrieved account holder lodged three complaints regarding failed transactions and money deducted by the bank concerned with request to refund the money to account of the account holder. Date to dispose of the complaint was fixed by them up to 22 March 2021 but it is unfortunate that they did not refund the money to the account of the account holder.
Grievance Document
Current Status
Case closed
Date of Action
20/04/2021
Remarks
Sir/Madam, We hereby inform that Customer has lodged 3 complaints. DBFN7217486492, DBFN7217486675, DBFN7217486746 - All the above cases were rejected on pre arbitartion level by the acquiring bank. We have sent 3 reminder mails to customers base branch and also tried to contact the customer and branch for arbitration process. In absence of any response, the TAT for raising arbitration is expired. Regards
Rating
1
Poor
Rating Remarks
Cheating of banking institutions in India.Sir according to the aggrieved Ashutosh Kumar Yadav concerned are thieves but in my opinion they are super thieves and they are seeking 590 rupees per transaction which are failed because of mismanagement of bank itself as fee for the arbitration which is completely illegal and unconstitutional as it was obligatory duty of the concerned banking institution to protect and shield the money which is deposited in the bank but they remained failed when they had failed in pursuing their own duties how can they charge the money from the aggrieved customer of the Bank who was facing monetary loss because of their negligence of duty? Here it must be decided whose fault caused the failure in the transactions? Here it is quite obvious that third grade services provided by the bank concerned must be examined and concerned Banking institutions must be subjected to the proper action by the government functionaries in accordance with the law of land.
Appeal Details
Appeal Number
DEABD/E/A/21/0003140
Appeal Text
But it seems that here our public functionaries by colluding with the wrongdoer bank staffs looting the innocent and gullible citizens of the country which is against the spirit of the service of a public functionary in this country. But here this question arises that who will Bell the cat if most public functionaries in this country are corrupt they have sold their integrity to the private players which is quite obvious from their working styles undoubtedly there is substantial evidence of wrongdoings but instead of taking proper action against wrongdoers the mysterious and cryptic working style are the concerned banking institutions, more focus is to loot the customer of the bank. Thinking about the gravity of the situation, customer Ashutosh Kumar Yadav who is already looted by the concerned banking institutions is again being targeted to charge rupees 590 per transaction in the name of arbitration fee. Such activities must be stopped to save the democracy of this country and in order to save the democratic structure. It is fact that there is complete lawlessness and anarchy in this largest democracy in the world but it is obligatory duty that our accountable public functionaries in the government must make an effort to preserve and protect the democratic institutions in this country and those who are targeting the innocent and gullible citizens of this country through their corrupt practices must be subjected to penal proceeding under the law as we are no more safe in this democracy. It is a fact that ATM centres of the banks in this largest democracy in the world are no more safe for the customers of the bank but they have been the hub of looting the customers.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Pradip Desai
Officer Designation
Asst General Manager BoB
Contact Address
Digital Banking Dept. 5th Floor Baroda House, Behind Dewan Shopping Centre S V Road, Jogeshwari - West, MUMBAI
Email Address
agm.dcot@bankofbaroda.com
Contact Number
Grievance Status for registration number : DEABD/E/2021/28006
Grievance Concerns To
Name Of Complainant
Yogi M P Singh
Date of Receipt
24/04/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Bank of Baroda
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Grievance Status for registration number : DEABD/E/2021/21456 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021
Received By Ministry/Department Financial Services (Banking Division) Grievance Description Financial Services (Banking Division) Fraud
More detail is attached to grievance.
It is fact that there is complete lawlessness and anarchy in this largest democracy in the world but it is obligatory duty that our accountable public functionaries in the government must make an effort to preserve and protect the democratic institutions in this country and those who are targeting the innocent and gullible citizens of this country through their corrupt practices must be subjected to penal proceeding under the law as we are no more safe in this democracy. Undoubtedly the government has failed to protect our properties, as banking institutions loot us through their mysterious and cryptic services which are being provided by them and most surprising is that government functionaries have been so corrupt that they are promoting this loot of the banking institutions. This is humble request of your applicant that an enquiry may be ordered into the matter so that wrongdoers may be subjected to the penal proceedings of the law of land and aggrieved applicant Ashutosh Kumar Yadav may get justice and his money may be refunded into his account. It is a fact that ATM centres of the banks in this largest democracy in the world are no more safe for the customers of the bank but they have been the hub of looting the customers.
Grievance Document
Current Status
Case closed
Date of Action
03/05/2021
Remarks
महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल दिनांकित 03.05.2021 के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर
Reply Document
Rating
1
Poor
Rating Remarks
Think about the insecurities of the money deposited into the bank accounts of the people fridge is is being withdrawn through activities and do not reaching to the account holder which is quite obvious from the post. Most surprising is that these activities are taking place by taking the concerned stuff of the government in good faith. Undoubtedly concerned had been informed about the failure transaction during the transaction through the ATM centre of the bank and complaints were immediately made regarding the failure of transactions and the mobile number available in the automatic SMS messages but it is unfortunate no action was taken by the Bank of Baroda in the matter and later on three complaints were made by the aggrieved applicant itself whitch was overlooked by the concerned staff arbitrarily and then written submissions were submitted under public grievance portal of the Government of India which was disposed of by submitting arbitrary reply which was
Appeal Details
Appeal Number
DEABD/E/A/21/0004073
Appeal Text
Think about the gravity of situation that Rs.7700 rupees deducted from the account of Ashutosh Kumar Yadav opened in the Bank of Baroda and he immediately made call to the concerned staff of the bank and he assured that his money will not be deducted from the account but later on it was deducted and complaint was made by the Ashutosh Kumar Yadav online and these three complaints submitted by Ashutosh Kumar Yadav was arbitrarily disposed of by the concerned banking institutions arbitrarily without taking the cognizance of the matter and later on the Flimsy ground they disposed of the written submissions on the public grievance portal by submitting arbitrary and inconsistent report on the portal of the Government of India.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Pradip Desai
Officer Designation
Asst General Manager BoB
Contact Address
Digital Banking Dept. 5th Floor Baroda House, Behind Dewan Shopping Centre S V Road, Jogeshwari - West, MUMBAI
Email Address
agm.dcot@bankofbaroda.com
Contact Number
Reminder(s) / Clarification(s)
Reminder Date
Remarks
28/04/2021
Grievance Status for registration number : DEABD/E/2021/21454 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021 In regard to aforementioned grievance appeal submitted as Appeal Details Appeal Number DEABD/E/A/21/0003236
Tags:
Government
Why are they not redressing the appeals which means it represents dubious character of the Modi regime and public will give appropriate response to them during election time.
ReplyDeleteGrievance Status for registration number : DEABD/E/2021/21454 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 23/03/2021 In regard to aforementioned grievance appeal submitted as Appeal Details Appeal Number DEABD/E/A/21/0003236
Think about the seriousness of the issue that three failed transactions successfully carried out by the aggrieved applicant in the ATM of the bank concerned and which were failed and immediately informed to the customer care of the bank concerned and the customer care assured that money will not be deducted from the account but later on money was deducted and written application was submitted by the aggrieved applicant but no immediate action was taken by the bank now they are taking recourse of arbitration on the flimsy ground and they are not refunding rupees 7700 to the account of the aggrieved applicant which is completely illegal unconstitutional and arbitrary act of the concerned bank staff.
ReplyDeleteAct of the Bank of Baroda is tantamount to daylight robbery and concerned government functionaries are supporting the stand of the Bank of Baroda which means credibility of the Government of India is going down day by day and it seems that honesty in the government money machinery has reached to nadir.
ReplyDeleteThey must refund the deducted amount to the account of aggrieved applicant which is required under the law of land. When the transaction remained failed and customer care of the bank were well informed, then why this procrastination in refunding the amount?
ReplyDelete