Grievance Status for registration number: DOTEL/E/2024/0000862

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

09/01/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. It is quite obvious that the applicant made a call on the first January 2024  on the mobile number of customer care monitoring network at the local level at 6:53 PM. The mobile number of the customer care is 7007015593 And the email address is rajnvp2014@gmail.com, but the outcome resulted in zero. It is noticeable that sometimes network is gone completely which is a matter of concern and quite obvious from the attached screenshot in the pdf form to the grievance which must be perused by the concerned staff of the Geo Infocomm and be forwarded to the concerned team for speedy redressal of the grievance.

It is most unfortunate that when the matter is reported at the district level then the concerned customer care overlook the grievances of the complainants which must be taken into account by the staff of the service providing company. Think about the gravity of the situation that a team of service providing company jio has commenced Optimisation but in the name of optimization they have stopped the services quite obvious from the attached screenshot to the grievance in the form of PDF documents. I think that jio should improve its services instead of submitting false reports on the public grievance portal of the Government of India.

The applicant has provided/paid Rs.3000 to the service providing company Jio InfoCom of one year subscription charge and now they are not providing services properly is a kind of cheating so they must take care of the submitted grievance and act accordingly as submission has been made in the grievance.

This is with reference to DOT complaint no. DOTEL/E/2023/0025852 related to network connectivity and speed issues. Acknowledging the complaint, our team connected with customer Mahesh Pratap Singh, 9696389653 wish to inform our network team that they had investigated the impacted location and

Grievance Document

Current Status

Under process   

Date of Action

09/01/2024

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519