Grievance Status for registration number : DOTEL/E/2023/0035867
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
13/12/2023
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage
Mobile Number : 7379105911
Service Provider : M/s. Bharti Airtel Ltd.
The applicant made the complaint on the public grievance portal of the government of India against the poor network coverage. Service providing company must think about it why the consumer is not using the services of service providing company Airtel regarding the Internet services? Poor network
Grievance Status for registration number: DOTEL/E/2023/0028014, Grievance Concerns To Name Of Complainant-Beerbhadra Singh, Date of Receipt-10/10/2023, Received by Ministry/Department, Telecommunications.
Mobile Number: 7379105911, Service Provider: M/s. Bharti Airtel Ltd.
Airtel must improve its services as charging the highest tariff of its services consequently customers may shift to other service providers. The matter concerns the poor network services of the service providing company Airtel which is quite obvious from the attached photographs to the grievance attached as PDF documents.
It seems that in the current regime, there is no value of complaints made by the consumers because of the rampant corruption in the government machinery in which there is no accountability and transparency in the working of the public departments.
Think about the gravity of the situation that service providing company Airtel charges the highest tariff but providing the poorest network this is a mockery of the law of the land.
The following remark was made by the customer care of the Airtel Company in the above grievance and consequently grievance was disposed of. Most respected sir it is most unfortunate problem of the compliment is still unresolved which must be taken into account. Customer grievance was regarding internet speed related concern on his airtel mobile numbers 7379105911 and 9005609242 so called the customer and informed him that we have found good voice and data usage on his number so informed him that this is the best possible coverage that can be provided currently. Further, informed the customer that we have taken his feedback and shared it with our dedicated team.
Grievance Document
Current Status
Under process
Date of Action
13/12/2023
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
To see the attached document to the grievance, please click on the link
9818122843