Grievance Status for registration number : DEABD/E/2023/0077653
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
13/11/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Grievance Document
Current Status
Under process
Date of Action
13/11/2023
Officer Concerns To
Officer Name
Nodal Officer CEPD RBI (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Grievance Status for registration number : DEABD/E/2023/0070588
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
12/10/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
In the following grievance victim is the applicant and forged account opened by fraudulent in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Grievance Document
Current Status
Case closed
Date of Action
10/11/2023
Remarks
Bank replied. Copy attached. The complaint may be closed.
Reply Document
Rating
1
Poor
Rating Remarks
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account to, and they have a duty to protect their existing customers and the wider economy from risks such as fraud, money It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Appeal Details
Appeal Number
DEABD/E/A/23/0022588
Date of Receipt
13/11/2023
Appeal Text
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days agoReghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear SirGreetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request. It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
Current Status
Appeal Received
Officer Concerns To
Officer Name
Nodal Officer CEPD RBI (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222604106
Reminder(s) / Clarification(s)
Reminder Date
Remarks
03/11/2023
Staff of the Fderal Bank sent the following email to the applicant categorically stating that the applicant is a third party so information regarding to account may not be provided to him. Most surprising is that fraudulent elements opened the account in the name of applicant then how can applicant be third party in the matter?
Dear Sir
Greetings from Federal Bank
This is with regard to your CPGRAMS complaint lodged with above mentioned reference number
We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party
It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request
Regards,
Reghunath R
Senior Manager
Grievance Status for registration number : GOVUP/E/2023/0075605
Grievance Concerns To
Name Of Complainant
Keshav Pratap Singh alias Tantrik K P Singh
Date of Receipt
13/11/2023
Received By Ministry/Department
Uttar Pradesh
Grievance Description
Basic duty of a bank-Each bank has the right to determine which customers it offers a bank account so it must not be safe haven for cheaters as cheating activities
Obligatory duty of a bank-All basic bank account providers may exclude people convicted of fraud. However, it is not clear whether may means they might or may in this instance means they have the ability to, so they will It is important to know what information banks have access to about you and how they will use this when deciding whether to offer you a bank account.
Reply of Bank in the matter- Registration number- DEABD/E/2023/0070588, Nov 2, 2023, 2:53 PM 11 days ago Reghunath R, Senior Manager, Federal Bank, Service Quality Department, 4th Floor, Federal Towers, Aluva, Ernakulam, Kerala, India, 683101 replied as- Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that you had already filed a Police complaint in this regard. Bank will cooperate with the Police investigation and provide details to them on request.
It is quite obvious from the reply of the senior manager of the Federal Bank that they have taken appropriate steps in the matter. They could not provide the details of the account in the name of 3rd party to the victim. Victim further requests to the senior manager that he may provide details of the appropriate steps taken in the matter. Undoubtedly the bank has prerogative to provide the information concerning the action/appropriate steps taken by it in the matter of fraud for the goodwill in the society. Otherwise people will think that Federal Bank is indulged in the fraud with the help of such fraudulent elements. It is a serious question why are fraudulent accounts are being opened in the Federal Bank whether such private banks are the safe haven for the cheaters?
In the following grievance victim is the applicant and forged account opened by fraudulent in the Federal Bank has been opened in the name of the victim so victim is not a third party. How the bank account opened in the name of victim in the Federal Bank, you can deny the information of account from the victim by addressing him third party in the report. The applicant is not a third party in the following grievance therefore denial of information from the victim is illegal. Please provide information concerning account in Bank.
Grievance Status for registration number : DEABD/E/2023/0067303
Grievance Concerns To Name Of Complainant Keshav Pratap Singh alias Tantrik K P Singh, Date of Receipt-28/09/2023
Why are you not providing the account details to the victim whose name fraudulent account was opened? Earlier grievance was filed by Yogi M.P. Singh but this grievance has been filed by the victim itself. You replied in your report as - Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number/s As informed earlier Bank will co operate with Police investigation and provide details to them on request This is for your information and understanding If the account is opened in the name victim, then how can victim be third party? You have sent the emails on the email of Yogi M. P. Singh. From: Grievance Resolution support@federalbank.co.in Sent: Wednesday, September 27, 2023 3:44 PM To: yogimpsingh@gmail.com yogimpsingh@gmail.com Subject: PMOPG/E/2023/0191808 Dear Sir Greetings from Federal Bank This is with regard to your CPGRAMS complaint lodged with above mentioned reference number We have taken appropriate steps at our end regarding the matter. We are unable to disclose the account details to a third party It is noted that your had already filed a Police complaint in this regard. Bank will co operate with Police investigation and provide details to them on request Regards, Reghunath R Senior Manager
Grievance Document
Current Status
Grievance received
Date of Action
13/11/2023
Officer Concerns To
Forwarded to
Uttar Pradesh
Officer Name
Shri Bhaskar Pandey (Joint Secretary)
Organisation name
Uttar Pradesh
Contact Address
Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow
Email Address
bhaskar.12214@gov.in
Contact Number
05222226350
To see the attached document to the grievance, please click on the link