Appeal Details

Appeal Number

DOTEL/E/A/23/0006601

Name

Mahesh Pratap Singh alias Yogi M. P. Singh

Appeal Recieved Date

15/09/2023

Reason Of Appeal

With great respect the applicant wants to Inform you that The applicant uses this number or his laptop so your total advice did not fruit any result for the applicant. It is most unfortunate that you did not focus in your report on the improper network coverage sometimes during the day. Which is quite obvious from the attached screen to the grievance.

Appeal Status

Appeal Closed (On 20/09/2023)

Closing Remarks

This is with reference to your DOT complaint no. DOTEL/E/A/23/0006601 related to data usage on Jio number 9696389653. Acknowledging the complaint, our team outcalled the customer and spoke to MR. Mahesh Pratap Singh on 9336252631 and educated customer that data charging is always accurate, and data is consumed only when customer uses it. Please be informed there can be many reasons wherein data gets consumed at the backend, which customers may not be aware of like auto update. Customer later confirmed that he now facing slow speed issue on his Jio number. Hence, we have raised an service request with reference number SR00001QU1KR and informed network team will share an update with him in 48 hours. Hence, closed.

Officer Concerns To

Officer Name

Rakesh Arora (General Manager)

Email Address

rakesh.arora@ril.com

Contact Number

02227965519

Organisation name

Reliance Jio Infocomm Limited

Grievance Details

Registration Number

DOTEL/E/2023/0025044

Name

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of receipt

09/09/2023

Address

Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

State

Uttar Pradesh

District

Mirzapur

Mobile Number

9336252631

Email ID

yogi7379105911@outlook.com

Phone Number

Not Provided

Grievance Description

Telecommunications >> Mobile Related >> Others

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

Mobile Number 9696389653 of Jio company.

Provide the more detail of the consumption of Internet data concerning the mobile number 9696389653 of Jio service provider company.

From the first page of the attached pdf document to the grievance it is obvious that near about 6GB Internet data was consumed by the applicant between the time 12:56 PM to 3 PM. Honourable Sir may be pleased to take a glance of the first page of the attached pdf document.

Honourable Sir there are 4 pages also attached subsequently to the first page which are showing the network speed provided by the Jio service provider.

If the applicant met the allegation of the theft of data then from the next day , they will make the network speed so slow that navigation will not be feasible at the speed provided by them so I cannot make the allegation of the theft of data.

Therefore it is a humble request of the applicant to the staff of the Jio Company to provide the data details consumption by the applicant between that specific hour.

Please direct the accountable staff of the Jio Company to adopt the Cogent approach to provide the logistic solution in the matter so that the suspense of the applicant may be overcome. For this the applicant shall ever pray you, Honourable Sir.

Grievance Document

Final Reply

This is with reference to your DOT complaint no. DOTEL/E/2023/0025044 related to data usage on Jio number 9696389653. Acknowledging the complaint, we wish to inform you that data charging is always accurate and data is consumed only when customer uses it.Please be informed there can be many reasons wherein data gets consumed at the backend, which customers may not be aware of. Example: Auto Updates/Using Hotspots/Auto Backup etc. Customers can check the app wise data usage from there mobile Phone. Steps for Android Phones only Go to “Settings” option (of the device) And in the search bar type “App Data usage” to check which application or service is/are consuming how much data and take appropriate action. The above information has been shared with customer over email.

Communication Details

Sn. Date of Action Action From To

1 09/09/2023 RECEIVED THE GRIEVANCE You Department of Telecommunications

2 14/09/2023 CASE DISPOSED OF Reliance Jio Infocomm Limited You