Transaction without one time password succeeded and sbi is seeking 10 days more time

 Gmail Mahesh Pratap Singh Yogi M P Singh <>

SBI Customer Care - Case - 437649851 - has been created for the recent issue reported by you.

1 message

SBI - Customer Service <> 7 May 2024 at 20:00


To: "" <>


Thank you for banking with us. Customer Care Case: 437649851 has been recorded for UNAUTHORISED TRANSACTION - PG UNAUTHORISED TRANSACTION - TRANSACTION NOT DONE BY THE CUSTOMER/DEBIT CARD HOLDER and will be resolved within 10 D (Days). In case of any further queries please contact our Customer Care Team or visit your nearest Branch. 

In case you have not raised this issue kindly contact customer care service immediately.

This is a system generated Email, Please do not Reply.

Thank you,

SBI Bank Customer Care

Gmail Mahesh Pratap Singh Yogi M P Singh <>

SBI Customer Care - Case - 437649856 - has been resolved

1 message

SBI - Customer Service <> 7 May 2024 at 19:44


To: "" <>

Dear Sir/Madam,

Thank You for Banking with us. Customer Care Case: 437649856 for SERVICE REQUEST - ATM CARD RELATED - CARD BLOCKING has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.

Please help us to serve you better by providing your valuable feedback by visiting the given link or call on our Toll Free Numbers 1800 2100 or 1800 1234. The feedback may be provided within 7 days. No personal information would be captured.

This is a System Generated Email, Please Do Not Reply

Thank you,

SBI Bank Customer Care

Grievance Status for registration number : DEABD/E/2024/0028867

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : State Bank of India

Branch / Name of Bank and Branch : City branch Mirzapur PIN Code 231001

Account Number : 34645721675

This is a humble request to the branch manager State Bank of India City Branch Mirzapur to be instrumental in getting the refund of the following payment made by the applicant to an incredible service providing agency.


Terminal Id PW8FUTGU, Date & Time Apr 27, 2024, 08:54, Transaction Number 081987, Amount (INR) 750.94, Last 4 Digit of Card X4414, Transaction Type PURCHASE, Channel POS / ECOM, City +971589077240, Location WWW.STYLELINE.STORE

Your connection to this site is not secure.

This site does not have a certificate.

Because this connection is not secure, information (such as passwords or credit cards) will not be securely sent to this site and may be intercepted or seen by others.

Branch manager must provide the feedback regarding the aforementioned payment which was transacted without verification of the one time password which is essential for the security of the transaction. Whether one time password is not mandatory in payment of subscription amount even during the first payment.

Whether accounts are opened in the bank by the name of website no location no name of the account holder is provided then how KYC of the website is verified which is essential according to the guidelines of the Reserve Bank of India. There are numerous websites of the same name on the Internet.


Dear staff of the service providing agency I have taken the subscription of your service and paid for it but because of your non responding services and non supporting approach of the email messages sent by the customer on your help desk email.

I have just cancelled your subscription so refund my paid money for the subscription.

I was surprised during the purchasing of the subscription when money deducted from my bank account without verification of one time password.

The screenshot of the current status of the account of the customer is attached which is showing the cancellation of the purchased

Grievance Document

Current Status

Under process   

Date of Action


Officer Concerns To

Officer Name


Organisation name


Contact Address


Email Address

Contact Number



An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

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