RBI and SBI must tell the reason of transactions without OTP verification

Grievance Status for registration number: DEABD/E/2024/0033340

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : Reserve Bank of India

Branch / Name of Bank and Branch : City branch State Bank of India district Mirzapur Uttar Pradesh

How are transaction succeeding without otp verification in state bank of India?

Money deducted in the name of OTHPG from my bank account which details are as follows. 

Value Date- 27 Apr 2024,   Description- by debit card-OTHPG 081987

WWW.STYLELINE.STORE +971589077-,    Debit-  750.94

Think about the insecurity of transactions made online by the customers that state Bank of India itself does not know who is drawing this money when both account holders submit their KYC to the banks concerned. Think about the gravity of the situation without confirmation of one time password transactions being succeeded online which means no bank accounts are safe in the banking institutions of the government of India. It is quite obvious that cyber fraud has reached its peak during this period and everyone knows that the greatest value of electoral bonds were purchased by online gaming and lottery king Santiago Martin. It is quite obvious from the attached documents that the success rate of the sbi regarding the complaints of cyber fraud in such transactions is merely 20 percent. The ground reality of this 20% success is also incredible. It is quite obvious that Rahul Kumar Singh AGM AGM CUSTOMER SERVICE Wants to close my grievance by taking recourse of the following Gmail sent on my email which is as follows.

From: billdesk cms billdesk.cms@sbi.co.in

Sent: Tuesday, May 14, 2024 3:18 PM

Subject: RE: DEABD/E/2024/0028867 NameYogi M. P. Singh

Dear Team,

Thank you for writing to us at Billdesk Payment Gateway Support.

With the reference to the below query, we are unable to locate the transaction below with the given details. Hence, request you to confirm if the below mentioned transaction pertains to Billdesk.

If yes, then kindly provide us with the Bill Desk’s 14-digit alphanumeric transaction ID (eg. ISMP1234567890) which usually gets generated if the transaction is done through Bill desk Payment Gateway.

Warm Regards

Gracy Jaipal


State Bank Global IT Centre, Kapas Bhawan

Grievance Document

Current Status

Grievance received   

Date of Action


Officer Concerns To

Forwarded to

Financial Services (Banking Division)

Officer Name


Organisation name

Financial Services (Banking Division)

Contact Address

2 ND Floor, Jeevan Deep Building, Sansad Marg New Delhi

Email Address


Contact Number



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