BSNL charged Rs.1515 from the consumer but did not provide the services yet, reflects complete mismanagement and anarchy in its working

Grievance Status for registration number : DOTEL/E/2023/0000776

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

08/01/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid


Mobile Number : 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

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The matter concerns the mobile number 9336252631 and the service provider Bharat sanchar Nigam limited. The applicant made the recharge of Rs.1515 but the service providing company Bharat sanchar Nigam limited did not provide the data 2GB per day or you can say that Bharat sanchar Nigam limited did not resume its services. For the more detail vide attached document to the grievance. The recharge was made by the applicant on the BSNL app through the Paytm.

Bsnl Billdesk has requested money on Paytm. On approving, Rs.1515 will be debited from your account. m.p-y.tm/UPIpas :PPBL

Rs.1515.00 sent to bsnl.billdesk@hdfcbank from PPBL a/c 91XX5911. UPI Ref:300899424848. Balance:m.paytm.me/UpiDebBal. Query:m.p-y.tm/care

If the Bharat sanchar Nigam limited was not interested to provide its services then why did it requested for the amount rupees 1515 as annual fee for the service 2GB data per day.

Whether it is not reflecting the anarchy in the working of the Bharat sanchar Nigam limited Mirzapur which did not provide the services even after the payment of required fee.

Sometimes I think that staff of the Bharat sanchar Nigam limited are itself not interested to do the services of the company operated by the government of India. They are indirectly provoking the government to do the privatisation of the Bharat sanchar Nigam limited.

Whether it is not surprising that after the payment of huge amount as service charges they did not resume the services and causing a lot of loss of the consumer not only financially but also mental torture is being tolerated by the applicant.

Please direct the concerned personnel to take appropriate steps as soon as possible to provide the services as required to the consumer.

Let them tell the applicant reason of not providing services immediately after completion of the purchase of the services for 1 year by paying rupees 1515 to the Bharat Sanchar Nigam limited through Paytm.

Appropriate action must be taken in the matter against wrongdoers.

Grievance Document

Current Status

Under process   

Date of Action

08/01/2023

Officer Concerns To

Officer Name

SHRI RANA A K SINGH (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600

Vide attached document here to click on the link