Jio is providing better services than Airtel must be observed from services and transparency in dealings of Jio as provides used data details

 Grievance Status for registration number : DOTEL/E/2023/0000793

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

08/01/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Malpractices / Corruption / Complaint Related to financial irregularities >> Others

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An application on behalf of my wife Preeti Singh under Article 51A of the constitution of India. The matter concerns the mobile number 9794103433.

The matter must be referred to telecom regulatory authority for proper action against Airtel company as indulged in the theft of internet data by not providing used data details to users


Honourable sir the service provider Airtel company is charging the greatest tariff from the consumers and providing third grade services which is not justified. If the service provider has charged rupees 181 to provide 1GB data per day then this subscription must be displayed in the account of Preeti Singh. Whether it is not arbitrary dealings of the service provider Airtel company.


Honourable Sir, it is fundamental duty of the applicant under Article 51 A of the constitution of India to make enquiry to the accountable staff of the service provider Airtel company in regard to following points.


1-According to consumer law, price must be visible on the consumer product of a company but data detail is not available in the account of Preeti Singh in the Airtel app, quite obvious from the first page of the attached document. Moreover, it always shows 0 MB left, BUY DATA. If we move to the bottom, it shows the recommended product, no daily data limit, and enjoys 75 GB data for endless scrolling.

Rs. 499 UPGRADE TO POSTPAID. Whether it is not misleading.


2-According to the second and third page of the attached PDF document to the grievance, two recharges made by the aggrieved applicant i.e. recharge of Rs.181 on 06 Jan 2023 and recharge of Rs.131 on 23 Dec 2022.

Later recharge was activated by Airtel on 06 Jan 2023 in the night. Bank messages were not received because of carelessness of Airtel.


3-Jio provides 30 days validity and 30 GB data and two times network speed than Airtel and also provides used data details of every day.

While Airtel does not provide current data status in the account reflects theft of internet data by Airtel.

Grievance Document

Current Status

Grievance received   

Date of Action

08/01/2023

Officer Concerns To

Forwarded to

Telecommunications

Officer Name

Shri Pankaj Kumar (Deputy Director General PG)

Organisation name

Telecommunications

Contact Address

Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi

Email Address

ddgpg-dot@nic.in

Contact Number

01123221231

Please click on this link to see attached document to the grievance