Grievance Status for registration number : DOTEL/E/2022/30233
Grievance Concerns To Name Of Complainant Yogi M. P. Singh
Date of Receipt 20/09/2022 Received By Ministry/Department Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Improper Network Coverage
Mobile Number : 7379105911
Service Provider : M/s.Bharti Airtel Ltd.
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The matter also concerns the mobile numbers 7379105911 and also 9005609242
Respected staff of the Airtel company had assured in the following grievance that they will work on the problems of the customers as soon as possible but they did not do so.
Grievance Status for registration number : DOTEL/E/2022/27658 Grievance Concerns To
Name Of Complainant Yogi M. P. Singh
Date of Receipt 01/09/2022
Received By Ministry/Department
Telecommunications
The matter concerns poor network of Airtel service provider being provided on the mobile number -9794103433 while earlier it was fine.
Location of the place where feeble internet surfing is being felt is as follows.
Mohalla- Surekapuram, Laxmi Narayan Baikunth Mahadev Mandir, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.
From few days back, the services being provided by the service provider Airtel is third grade quality quite obvious from the attached screenshots to the grievance. The matter raised through Airtel thanks app which screenshot is also attached to this complaint.
Everyone knows that Airtel is charging huge tariff greatest among entire service providers but such services of third grade only frustrating the customers.
Aforementioned location belongs to Mirzapur city and if services are accessible in the urban area, then think about the rural area where people are crying.
Grievance Document
Current Status
Case closed
Date of Action
05/10/2022
Remarks
Customer grievance was regarding network issue on airtel mobile number 7379105911. Network team has done the survey at customer address , soft optimization done and network improved. Called customer and information given on post and asked to share the feedback.
Reply Document
Rating
3
Good
Rating Remarks
satisfied
Officer Concerns To
Officer Name
Mr. Nitin Grover (Head Customer Complaints)
Organisation name
M/s.Bharti Airtel Ltd.
Contact Address
M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana
Email Address
airtel.dotcomplaints@airtel.com
Contact Number
9818122843
 | Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> |
| Regarding mobile number 7379105911 1 message |
| airtel dotcomplaints <airtel.dotcomplaints@airtel.com> | 4 October 2022 at 18:03 | |
| To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com> | ||