Grievance Status for registration number: DEABD/E/2022/63131
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
27/08/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> ATM/Credit Card Frauds
Bank : State Bank of India
Branch / Name of Bank and Branch: City Branch, District Mirzapur, Uttar Pradesh
Account Number: 34645721675
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Grievance Status for registration number : DEABD/E/2022/46646 Grievance Concerns To Name Of Complainant Yogi M. P. Singh
Date of Receipt 24/06/2022 Received By Ministry/Department Financial Services (Banking Division)
Current Status- Case closed Date of Action 13/07/2022
Remarks- Dear Sir, customer did not want the Global variant of debit card as he was not receiving OTP while doing transactions through debit card, so we have issued new debit card as requested by customer on 11.07.2022 सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001
It is quite obvious that the Branch manager, city branch issued new debit card quite obvious as aforementioned, and this debit card is active and working properly for home transactions but now when I raised the matter of fraud concerning feeding of my PAN number in two anonymous accounts, they again blocked my debit card and now it is not working.
Whether it is justified? Whether to say the truth in the government of the Prime Minister, Narendra Damodar Modi is an offence and voices raised to contradict injustice are suppressed in this way.
Herewith a PDF document is attached showing the transaction through debit card has been blocked by the State Bank of India cryptically.
1-First two pages are the automatic email send from the Amazon online shopping which focussed as
Hello Yogi,
We are writing to let you know that the payment for the item listed below has been declined. You can update the payment method for your order or add a new one or opt to pay using Cash on Delivery (if applicable for the order) using the link below:
Item Subtotal: Rs.399.00
Total Before Service Tax: Rs.399.00
Order Total: Rs.399.00
Selected payment method: Master Card
2-Third page is the screenshot of SBI MOP through BSNL Self-care. Which could not be executed because no OTP was sent on the registered mobile number.
3-Fourth page is the screenshot of the successful transaction made through internet banking of S.B.I.
Grievance Document
Current Status
Case closed
Date of Action
15/09/2022
Remarks
The customer has been advised suitably, copy enclosed.
Reply Document
Rating
1
Poor
Rating Remarks
Gmail Mahesh Pratap Singh Yogi M P Singh DEABD/E/2022/63131 Name Yogi M. P. Singh 1 message AGM CUSTOMER SERVICES LHO LUC 15 September 2022 at 15:30 To: "yogimpsingh@gmail.com" Madam/Dear Sir, With reference to your CPGRAM Complaint Number DEABD/E/2022/63131 Please find Branch reply as here under SBI MIRZAPUR CITY(12731) To: AGM CUSTOMER SERVICES LHO LUC Wed 09/13/2022 10:25 AM Dear Sir, customer did not wanted the Global variant of debit card as he was not receiving OTP while doing transactions through debit card so we have issued new debit card as requested by customer on 11.07.2022 सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001 Regards Asstt. General Manager State Bank of India Customer Care Cell Local Head Office Lucknow
Appeal Details
Appeal Number
DEABD/E/A/22/0017319
Date of Receipt
15/09/2022
Appeal Text
It is quite obvious that newly debit card issued by the State Bank of India is not working. Concerned staff knows it well and she told me that everything is ok at the level of branch. After all it must be informed that even today, I used the debit card for transaction at the Paytm but it could not succeed with message that user did not complete transaction after that I completed transaction through internet banking.
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com |
DEABD/E/2022/63131 NameYogi M. P. Singh |
AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in> | 15 September 2022 at 15:30 |
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To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com> |
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It is quite obvious that newly debit card issued by the State Bank of India is not working. Concerned staff knows it well and she told me that everything is ok at the level of branch. After all it must be informed that even today, I used the debit card for transaction at the Paytm but it could not succeed with message that user did not complete transaction after that I completed transaction through internet banking.
ReplyDeleteऐसा प्रतीत होता है कि भारत सरकार का आयकर विभाग और भारतीय स्टेट बैंक दोनों ही श्री योगी एमपी सिंह जोकि भ्रष्टाचार विरोधी आंदोलन करता है उनके विरुद्ध हो गए हैं जहां आप भारतीय स्टेट बैंक उनके डेबिट कार्ड को नहीं चलने दे रहा है वहीं पर आयकर विभाग आयकर के भिन्न-भिन्न नोटिसेज भेज रहा है क्या यही लोकतंत्र है यही हमारे महान प्रधानमंत्री नरेंद्र मोदी साहब की ईमानदारी है कि जो भ्रष्टाचार के खिलाफ आवाज उठाएं उसकी आवाज ही दबा दें कहते हैं कि वह इमानदार है कांग्रेस चोर है किंतु सामने तो कुछ और ही आ रहा है इस पर उनको चिंतन करना चाहिए और अपनी कार्यशैली में बदलाव लाना चाहिए
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