Think about the credibility of PMO as its control is weakening on the subordinates because of deep rooted corruption

 

Grievance Status for registration number : PMOPG/E/2022/0169392

Grievance Concerns To

Name Of Complainant

Yogi M P Singh

Date of Receipt

24/06/2022

Received By Ministry/Department

Prime Ministers Office

Grievance Description

भारतीय स्टेट बैंक ऑफ़ इंडिया प्रधान मंत्री मोदी सर के कार्यालय द्वारा प्रेषित इस शिकायत को बहुत ही लापरवाही से लिया है जो उनकी गुस्ताखी दर्शाता है और कार्यशैली में जवाबदेही का पूर्ण अभाव है निवेदन संगत दस्तावेज के साथ प्रस्तुत है

Grievance Status for registration number : PMOPG/E/2022/0142516

Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 27/05/2022

Received By Ministry/Department Prime Ministers Office

Related ATM/Debit Card/ GLOBAL Card Frauds

Bank : State Bank of India

Branch / Name of Bank and Branch : City Branch of SBI District Mirzapur

Account Number : 34645721675

Yesterday, the applicant again made an attempt to make payment for purchased medicine but it failed because OTP was not sent by State Bank of India on the registered mobile number of the applicant. During internet banking no such problems arise. Branch is incompetent to understand the contents of grievance. SBI LHO BHUBNESWAR on 21/06/2022 approved Report remarks The OTP for the said transaction appears to be shared as per the log report. The details of the SMS log report sent to the customer. Thus it appears that the credential was shared with the 3rd party, which comes under customer negligence for which the Bank is not liable. Hence the complaint may be treated as dealt with and closed.

The details of the SMS log report sent to the customer. श्री मान यह रिपोर्ट आपने कस्टमर को कब भेजी अरे कुछ तो साख बचाओ

जब की शाखा प्रबंधक की रिपोर्ट है

We have informed customer regarding the card activation process as the card held with the customer is inactive after the activation process all the services related to the debit card will resume.

I want to draw the kind attention of the accountable staff of the State Bank of India to the screenshot taken from the internet banking of the applicant which is categorically showing that ATM card issued to the applicant is active so there is no need to initiate the process of activation because process of activation has been already carried out by the applicant and the branch manager city branch of the State Bank of India district Mirzapur only misleading the not only applicant but the senior rank officers of the State Bank of India.

The Branch manager is saying that the ATM card is inactive and redressing the grievances arbitrarily which is the root cause of numerous grievances being submitted by the applicant. Multiple grievances on the same subject is being submitted because of the incompetence of the branch manager of the city branch of the State Bank of India district Mirzapur . मैं भारतीय स्टेट बैंक के जवाबदेह कर्मचारियों का ध्यान आवेदक के इंटरनेट बैंकिंग से लिए गए स्क्रीन शॉट की ओर शाखा प्रबंधक कह रहा है कि एटीएम कार्ड निष्क्रिय है और शिकायतों का मनमाने ढंग से निवारण कर रहा है जो कि मूल कारण है आवेदक की ओर से कई शिकायतें की जा रही हैं। भारतीय स्टेट बैंक जिला मिर्जापुर की नगर शाखा के शाखा प्रबंधक की अक्षमता के कारण एक ही विषय पर कई शिकायतें प्रस्तुत की जा रही हैंश्री मान आज भारतीय स्टेट बैंक दुर्व्यवस्था और अक्षमता का शिकार है क्योकि स्टाफ के रूप में अधिकतर महिलाए है जो कार्यालय सम्बन्धी कार्य में कोई रूचि नहीं दिखाती अर्थात जब कार्य नहीं करना है तो घर बैठे सोचिये श्री मान जी इस समय भारतीय स्टेट बैंक भ्रष्टाचार में अपनी समस्त सीमाओं का अतिक्रमण कर चुका है श्री मान जी इंटरनेट बैंकिंग का ओ टी पी आता है श्री मान जी ब्रांच मैनेजर ने मुझसे कहा ग्लोबल कार्ड ज्यादा सिक्योर है मास्टर कार्ड की तुलना में अब मै समझा ग्लोबल कार्ड में मैनीपुलेशन ज्यादा संभव है पांच वर्ष से मास्टर कार्ड यूज़ किया उसमे यह परेशानी नहीं आयी अरे कम से कम भ्र्ष्टाचार ख़त्म करों

Grievance Document

Current Status

Case closed

Date of Action

13/07/2022

Remarks

From SBI LHO LUCKNOW on 13/07/2022 approved Report remarks Branch reply mailed to Complainant attached,therefore we recommend to close the complaint

Reply Document

Rating

1

Poor

Rating Remarks

Factual position is that debit card issued by the State Bank of India was active but the concerned branch manager without checking the status of the global card issued by the bank to the customer reported the public grievance portal of the Government of India that Global card is inactive reflects the dereliction of duty by the concerned staff of the State Bank of India. Whether it reflects the good governance as clamed by our great prime minister Narendra Damodar Modi time and again before the print and electronic media. Whether in good governances of the citizens of the country are redressed in such a third grade manner as has been done by the public authority State Bank of India working under the supervisory control of the prime minister office. In a good governance there is transparency and accountability in the dealings of the public authority which is not available in the dealings of State Bank of India.

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740430