If SMS services not closed by Aryavart Bank, then why complaint was submitted on PG Portal and after multiple complaints they resumed it

byYogi -
1

 

Arya


Grievance Status for registration number : DEABD/E/2022/25310
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
02/04/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Branch Raipuri District Mirzapur Uttar Pradesh
Account Number : 611800100006753
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Grievance Status for registration number : DEABD/E/2021/68435 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 07/10/2021Received By Ministry/Department Financial Services (Banking Division)Aryavart bank is not sending alert messages is the violation of Reserve Bank of India Guidelines ipso facto. This laxity is on their part for a few months. Please direct them to provide the alert messages as cheating activities in the banking sector are quite rampant these days. An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi to seek message alerts on the registered mobile number-9005609242 which is getting alert messages but nowadays  Aryavart Bank is not sending alert messages. 
Today aggrieved applicant Vidya Devi did the transaction quite obvious from the first page of the attached document to the grievance but S.M.S. alert was not sent by the Aryavart Bank which is in violation of the R.B.I. Guidelines. SMS alert of pension of the month of February paid by the government Uttar Pradesh not received on the registered mobile number of the aggrieved applicant Vidya Devi. Whether branch manager of the aryavart Bank of the branch Raipur district Mirzapur will tell the applicant that why the message regarding the the death claim payment made by the bank of India through the PFMS to the aryavart Bank into the account of Vidya Devi was not sent and this transaction was made 3rd March 2022. For the more feedback word the attached document to the grievance which contains the communication of the branch manager Bank of India branch Wellesley Ganj district Mirzapur.From: Audit.RoMirzapur Audit.RoMirzapur@aryavartbank-rrb.comDate: Thu 18 Nov, 2021, 16:35Subject: Regarding SMS alert - Smt. Vidya DeviTo: yogimpsingh@gmail.com yogimpsingh@gmail.comCc: Complaints gba Complaints.gba@aryavartbank-rrb.comDear Sir, Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center,
Grievance Document
Current Status
Case closed
Date of Action
09/05/2022
Remarks
महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर Sir/Madam, We Hereby apprise that our bank has communicated to the customer. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards
Reply Document
Rating
1
Poor
Rating Remarks
Think about the mismanagement of the reserve Bank of India who are adopting approach in resolving the problems of the aggrieved people. Two grievances earlier submitted regarding the non sending alert messages on the registered mobile number of the aggrieved applicant were forwarded to the bank of India deliberately without taking the perusal of the contents of the submitted grievances and now they have taken more than one month time to redress the grievance whether it is not mismanagement on the part of reserve Bank of India as well as Aryavart Bank. Now it has been proved fact that there is no transparency and accountability in redressing the grievances of the aggrieved people on the public grievance portal of the Government of India. Reserve Bank of India is a regulatory body to control the private sector banks as well as nationalised banks but because of corruption its working always remained under cloud.
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE (Deputy General Manager)
Organisation name
Bank of India
Contact Address
Star House, C-5, G-BlockBandra Kurla Complex, Bandra East,Mumbai-400 051
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479
Tags:
Yogi

An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

1 Comments

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  1. YogiMay 10, 2022 at 6:17 AM

    Think about the mismanagement of the reserve Bank of India who are adopting approach in resolving the problems of the aggrieved people. Two grievances earlier submitted regarding the non sending alert messages on the registered mobile number of the aggrieved applicant were forwarded to the bank of India deliberately without taking the perusal of the contents of the submitted grievances and now they have taken more than one month time to redress the grievance whether it is not mismanagement on the part of reserve Bank of India as well as Aryavart Bank.

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