This is cryptic dealing to deprive consumers from the port services which provides facility to get rid of from bad service providers

They did not tell the factual position that the competent authority has implemented the following under GSM prepaid mobile services with effect from 00:00 hrs of 16-08-2O21. Restrict / curb the Outgoing SMS facility to chargeable short codes with all those prepaid vouchers whose MRP is less than the smallest voucher which provide unlimited voice facility for 30 days validity under GSM prepaid mobile services. Henceforth, the outgoing SMS facility is allowed to chargeable short codes with all prepaid vouchers of denomination above Rs.147/- and more only under GSM prepaid services.

Grievance Status for registration number : DOTEL/E/2021/34834

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

21/09/2021

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> UCC related complaints

Mobile Number : 7379105911

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

Circle : Uttar Pradesh (East)

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The applicant made the recharge of Rs.20 on 16 Sept 2021 at 5:15 PM  but it was exhausted on 19 Sept 2021 i.e. Sunday quite obvious from the message sent by BSNL on the mobile which screenshot is attached to the grievance. It is very surprising that these shameless people are illegally deducting money from  mobile accounts of the applicant. Now I have decided that I have not to subscribe the services of these cheaters any more and to proceed in this direction, I made repeated attempt to send port request to TRAI i.e. Telecom Regulatory Authority of India.It is unfortunate that BSNL service provider is not sending the PORT request to TRAI which is corrupt dealing of the BSNL. Everyone knows that BSNL is a corrupt service provider which is the root cause that it has reached the verge of collapse. Everyone knows that the government of India will no more afford this loss-making service providing company and this public sector undertaking will be sold in the pocket of the highest bidder having an approach in the ruling party.  Such cheating is being committed by the corrupt staffs of BSNL again and again. Whether BSNL is not looting the customers in daylight is quite obvious from arbitrary deduction from the accounts of customers? Mobile Number : 7379105911

Grievance Document

Current Status

Case closed   

Date of Action

21/10/2021

Remarks

Reply Attached

Reply Document

Rating

1

Poor

Rating Remarks

They did not tell the factual position that The competent authority has implemented the following under GSM prepaid mobile services with effect from 00:00 hrs of 16-08-2O21. Restrict / curb the Outgoing SMS facitity to chargeabte short codes with all those prepaid vouchers whose MRP is less than the smallest voucher which provide untimited voice facitity for 30 days validity under GSM prepaid mobile services. Henceforth, the outgoing SMS facility is allowed to chargeable short codes with all prepaid vouchers of denomination above Rs.147/- and more only under GSM prepaid services.

Appeal Details

Appeal Number

DOTEL/E/A/21/0008110

Date of Receipt

Appeal Text

They must tell the real cause. At present, port out can be made but I will suffer the loss of Rs.700 so if necessary, then portout request will be made in March.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Shri RAMJI TEWARI

Officer Designation

GMTD

Contact Address

OFFICE OF GMTD BSNL MIRZAPUR

Email Address

Contact Number

05442222944