Grievance Concerns To

Name Of Complainant

Beerbhadra Singh

Date of Receipt

29/05/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9696389653

Service Provider : Reliance JIO Infocom Limited

The matter concerns the improper network coverage of service providing company Jio infocom.

Affected mobile numbers are-

Mobile number -9696389653, 7379105911,9005609242

There is variation in the network coverage of the Jio network in the nearby area which is a matter of concern for the applicant and his family members.

Undoubtedly jio is providing the best services in the area but sometimes its networks are so poor that it is not possible to navigate and internet surfing.

Because of this poor network service which occasionally occurs to the applicant may cause failure of the financial transaction which is the cause of concern of the applicant because when the service is poor or it will be poor it is not known to the applicant.

I have attached some screenshots of the network speed test taken by the applicant that is attached to this grievance which must be perused by the concerned staff of the jio service providing company and proper solution must be obtained of it.

There must not be fluctuations in the speed of the network but there must be a stable network which must be accessible to the users and I think that that is the most suitable network provided by the service provider.

During the fluctuations in the network sometimes the speed becomes very much high but on the other instant of time it becomes poor which causes difficulty in the navigation of the pages and internet access by the user.

This is a humble request of the applicant to the concerned staff of the jio service providing company to fix the problem of the network with utmost care and attention so that applicants may use the services being provided by the service providing company Jio.

Grievance Document

Current Status

Under process   

Date of Action

29/05/2024

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

telecom.grievance@jio.com

Contact Number

02279655519