Call drop and improper network coverage must be resolved by service providing company Reliance jio infocom limited

 Grievance Status for registration number : DOTEL/E/2024/0010709

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department


Grievance Description

Telecommunications >> Mobile Related >> Call Drop

Mobile Number : 7379105911

Service Provider : Reliance JIO Infocom Limited

The applicant has other mobile number 7379105911 ported to Jio one month ago and the problem concerns with this number is followed.

Sadhna Tiwari

Call history, Today

2:11 pm, Outgoing 06387233091

1:19 pm, Outgoing 06387233091

1:03 pm, Outgoing 06387233091

12:17 pm, Outgoing 06387233091

12:15 pm, Outgoing 06387233091

12:14 pm, Outgoing 06387233091

11:38 am, Outgoing 06387233091

11:38 am, Outgoing 06387233091

11:36 am, Incoming 063872 33091, Yesterday

My outgoing call did not connect with this mobile number of Sadha Tiwari but when Sadhna Tiwari made call to the applicant then it was received on my mobile number. For more details, please take a glass of 5th page of attached PDF document to the grievance.

Please provide the reason why the mobile of the Sadhna Tiwari is showing engaged when the call is made by the applicant, moreover it was properly checked by the applicant and other people my number is not blocked on that mobile number.

Grievance Status for registration number : DOTEL/E/2024/0006626

Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt- 06/03/2024, Received By Ministry/Department-Telecommunications

It is quite obvious that staff of the service providing company Reliance JIO Infocom Limited assured the applicant as follows.

This is with reference to your complaint regarding Network connectivity/Data speed. We would like to inform you that our network team had investigated the impacted location and found that there is temporary outage at serving cell site and team is working and same is expected to resolve within 7 days. We have contacted Mr. Mahesh Pratap Singh on 9336252631 dated 11/03/2024 and information shared.

The applicant has attached the four screen shots of the network speed test taken by the applicant which must be perused by most respected sir. Whether the temporary network outage has been rectified by the concerned team as speculated in the report submitted on the public grievance por

Grievance Document

Current Status

Under process   

Date of Action


Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

Contact Number


Reminder(s) / Clarification(s)

Reminder Date



Whether the temporary network outage has been rectified by the concerned team as speculated in the report submitted on the public grievance portal of the Government of India.

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been more grim.

Beerbhadra Singh

To write blogs and applications for the deprived sections who can not raise their voices to stop their human rights violations by corrupt bureaucrats and executives.

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