Grievance Status for registration number: DOTEL/E/2024/0002213

Grievance Concerns To

Name Of Complainant

Mahesh Pratap Singh alias Yogi M. P. Singh

Date of Receipt

24/01/2024

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 09696389653

Service Provider : Reliance JIO Infocom Limited

The matter concerns the slow network speed and improper network coverage concerning the mobile number 9696389653 of the Jio service provider company. Here matters concern improper network coverage which means network gap not speed issue. Today your network made us cry. The staff of the jio assured the applicant to resolve the issue in 10-20 days. It is most unfortunate that the situation has been more grim. 

Grievance Status for registration number: DOTEL/E/2024/0000862, Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt-09/01/2024, Received By Ministry/Department-Telecommunications

 It is quite obvious that the applicant made a call on the first January 2024  on the mobile number of customer care monitoring network at the local level at 6:53 PM. The mobile number of the customer care is 7007015593 And the email address is rajnvp2014@gmail.com, but the outcome resulted in zero. It is noticeable that sometimes network is gone completely which is a matter of concern and quite obvious from the attached screenshot in the pdf form to the grievance which must be perused by the concerned staff of the Jio Infocomm and be forwarded to the concerned team for speedy redressal of the grievance.

The report of the jio customer care -This is with reference to DOT complaint no. DOTEL/E/2024/0000862 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the the location. The tentative timeline for completion of this activity is next 10 to 20 days. Also you may experience intermittent coverage issue at a specific location as network services are dependent upon various external and internal factors, like signal obstructions, number of users latched to the particular site, signal strength at the location etc. Please be assured that we have noted your concern and will keep in mind while planning for any future network enhancements. Currently an immediate

Grievance Document

Current Status

Case closed   

Date of Action

31/01/2024

Remarks

This is with reference to DOT complaint no. DOTEL/E/2024/0002213 related to network connectivity and speed issue. Acknowledging the complaint, our network team had investigated the impacted location and have found network outage the the location. The tentative timeline for completion of this activity is next 10 to 20 days. Also you may experience intermittent coverage issue at a specific location as network services are dependent upon various external and internal factors, like signal obstructions, number of users latched to the particular site, signal strength at the location etc. Please be assured that we have noted your concern and will keep in mind while planning for any future network enhancements. Currently immediate solution is not available as our network is constantly growing and our team is continually working to explore further opportunities for expanding our coverage.

Rating

1

Poor

Rating Remarks

It is quite obvious that same report had been submitted by the staff of the company in the earlier grievance and I had waited for them to improve the network coverage in the area, but it did not improve, and the same report will cause better impact on the network coverage will again be waited by the applicant. The applicant has no grudge with the Jio company and expect that company may perform well and provide best services to the consumers. As far as the applicant is concerned, he will expect better services this time, they will keep their promise to keep their network better for longer time. Thank you very much I would like to wait to get promises made by the staff of company to be fulfilled. Every business is bipolar, it depends upon the performance of the service providing company as one pole and second pole is satisfaction of the consumers. This grievance was only feedback for the staff of company regarding its performance in the area. Service providers and consumers have limits.

Appeal Details

Appeal Number

Date of Receipt

Appeal Text

Current Status

Officer Concerns To

Officer Name

Radha Nair (DGM)

Organisation name

Reliance Jio Infocomm Limited

Contact Address

Reliance Corporate IT Park Thane-Belapur Road Navi Mumbai

Email Address

radha.nair@ril.com

Contact Number

02279655519