Grievance Status for registration number: MINHA/E/2023/0026488
Grievance Concerns To
Name Of Complainant
Mahima Singh
Date of Receipt
22/12/2023
Received By Ministry/Department
Home Affairs
Grievance Description
Home Affairs >> Crime related (Records, prisons and cyber cell)
An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.53000 by the fraudulent elements from the account of the applicant open in the State Bank of India.
It is quite obvious from the attached documents which are the reports of the concerned police in the matter. They are taking action in the matter without registering the first information report and not registering the first information report even after repeated requests of the applicant in the similar way as the police are acting without registering the first information report in the matter in the same way staff of the State Bank of India must also act in the matter.
Madam/Dear Sir,
With reference to your complaint on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.
We advise you to visit the home branch with necessary documents for further action.
Regards,
Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur
1-The applicant visited the main branch of the State Bank of India, Mirzapur to submit the application at the branch as advised by the chief manager but deputy branch manager did not accept it.
Concerned staff must provide the reason for it as required under subsection 1d of section 4 of the right to information act 2005.
2- When the deputy branch manager denied taking the application of the Mahima Singh then Mahima Singh sent the application through the speed registered post which tracking status is attached to this RTI application.
CPIO must provide the Noting on it and minutes are proceedings regarding it.
3- Mahima Singh went to the main branch to submit an application in compliance with the advice provided by the chief manager and a subordinate of the chief manager denied taking it.
Please provide the reasons for this, which allowed the subordinate to take the advice provided by the chief manager to vulnerable account holder Mahima Singh.
4- Please provide the provision of law which allows the staff of the bank to reject the ap
Grievance Document
Current Status
Case closed
Date of Action
26/01/2024
Remarks
महोदय जांच रिपोर्ट सादर सेवा में अवलोकनार्थ प्रेषित संदर्भित प्रकरण मे गहराई से जॉच किया गया तथा प्रभारी को0 कटरा से आख्या प्राप्त किया गया तो ज्ञात हुआ की आवेदिका उपरोक्त पते की निवासी है प्रकरण साइबर अपराध से सम्बन्धित है जिसके सम्बन्ध में थाना स्थानीय के साइबर सेल के द्वारा कम्पनी बैंक दिनांक 251223 को मेल कर दिया गया है जिसकी प्रति सुलभ सन्दर्भ हेतु संलग्न जॉच आख्या है पत्राचार किया जा रहा है बाद प्राप्त होने सूचना अग्रिम विधिक कार्यवाही अमल में ली जायेगी
चूंकि थाना स्थानीय द्वारा सम्बन्धित कम्पनीबैंक को मेल किया जा चुका है जिसमे प्रभारी निरीक्षक कोतवाली कटरा को निर्देशित किया गया कि प्रकरण के सम्बन्ध मे अनुस्मारक प्रेषित की आवश्यक विधिक कार्यवाही करना सुनिश्चित करें जॉच आख्या सादर अवलोकनार्थ सेवा मे प्रेषित है श्रीमान् जी आख्या संलंग्न है
Reply Document
Rating
1
Poor
Rating Remarks
NotSatisfied
Appeal Details
Appeal Number
Date of Receipt
Appeal Text
Current Status
Officer Concerns To
Officer Name
Shri Bhaskar Pandey (Joint Secretary)
Organisation name
Government of Uttar Pradesh
Contact Address
Chief Minister Secretariat , Room No. 321, U.P. Secretariat, Lucknow
Email Address
bhaskar.12214@gov.in
Contact Number
05222226350
Reminder(s) / Clarification(s)
Reminder Date
Remarks
22/12/2023
4- Please provide the provision of law which allows the staff of the bank to reject the application of the customer of the bank without accepting it and without telling any reason. Moreover, this application is in compliance with the order of the chief manager of the bank.
Gmail Mahima Singh <mahimasinghnibi@gmail.com>
DEABD/E/2023/0086368 NameMahima Singh
1 message
SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in> Sat, Dec 30, 2023 at 8:21 PM
To: "mahimasinghnibi@gmail.com" <mahimasinghnibi@gmail.com>
Cc: "Rahul Kumar Singh (AGM Customer Service)" <agmcustomer.lholuc@sbi.co.in>
Madam,
With reference to your complain on CPGRAM Portal, we again advise you to submit the completely filled Annexure E format with relevant documents as soon as possible to us for necessary action at our end.
Attached: Annexure - E
Regards
Chief Manager
State Bank of India
Mirzapur Main Branch
Dankeenganj
Branch code - 00134
Grievance Status for registration number: DEABD/E/2023/0086368
Grievance Concerns To
Name Of Complainant
Mahima Singh
Date of Receipt
22/12/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: State Bank of India
An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.53000 by the fraudulent elements from the account of the applicant open in the State Bank of India.
It is quite obvious from the attached documents which are the reports of the concerned police in the matter. They are taking action in the matter without registering the first information report and not registering the first information report even after repeated requests of the applicant in the similar way as the police are acting without registering the first information report in the matter in the same way staff of the State Bank of India must also act in the matter.
Madam/Dear Sir,
With reference to your complaint on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.
We advise you to visit the home branch with necessary documents for further action.
Regards,
Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur
1-The applicant visited the main branch of the State Bank of India, Mirzapur to submit the application at the branch as advised by the chief manager but deputy branch manager did not accept it.
Concerned staff must provide the reason for it as required under subsection 1d of section 4 of the right to information act 2005.
2- When the deputy branch manager denied taking the application of the Mahima Singh then Mahima Singh sent the application through the speed registered post which tracking status is attached to this RTI application.
CPIO must provide the Noting on it and minutes are proceedings regarding it.
3- Mahima Singh went to the main branch to submit an application in compliance with the advice provided by the chief manager and a subordinate of the chief manager denied taking it.
Please provide the reasons for this, which allowed the subordinate to take the advice provided by the chief manager to vulnerable account holder Mahima Singh.
4- Please provide the provision of law which allows the staff of the bank to reject the ap
Grievance Document
Current Status
Case closed
Date of Action
03/01/2024
Remarks
Customer has been suitably communicated.
Reply Document
Rating
1
Poor
Rating Remarks
NotSatisfied
Appeal Details
Appeal Number
DEABD/C/A/24/0000283
Date of Receipt
03/01/2024
Appeal Text
NotSatisfied
Current Status
Appeal Closed
Date of Action
12/01/2024
Remarks
Customer has been suitably advised. Appeal is disposed off.
Reply Document
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Reminder(s) / Clarification(s)
Reminder Date
Remarks
22/12/2023
4- Please provide the provision of law which allows the staff of the bank to reject the application of the customer of the bank without accepting it and without telling any reason. Moreover, this application is in compliance with the order of the chief manager of the bank.
To see the attached document to the grievance, please click on the link