B.S.N.L. cannot lapse existing services if new service pack is purchased by the subscriber on a mobile number, arbitrarily


Grievance Status for registration number : DOTEL/E/2024/0003934

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt


Received By Ministry/Department


Grievance Description

Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid

Mobile Number: 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

The matter concerns the mobile number 9336252631 which service providing company bharat sanchar nigam limited U.P. east. Most respected sir please take a glance of the recharge made on the aforementioned mobile number done yesterday by the applicant is as follows. Transaction History, Recharge-09 Feb 2024, at time-10:40 PM, Subscription price-Rs.1999 but after two percent concession because of charging on B.S.N.L. Care app became Rs.1959.02

Mobile Number-9336252631, Payment Method-UPI, Transaction ID-NUE00902244986391963, Discount-2%, Payment Status-Successful, Recharge Status-Successful. Which is quite obvious from the first page of the attached pdf document to this grievance.The second page of the attached PDF document shows the status of the account concerning the mobile number 9336252631 in which validity expires on 15th February 2025.On the same page it shows that validity of the current active pack will expire on 12th July 2024.This implies that the new subscription pack purchased by the applicant will become active in the account after 12th July 2024.

The validity of the newly purchased subscription pack is 365 days which will initiate when the current service pack will get exhausted. This implies that validity provided by the service provider and the mobile number must expire on 11th July 2025 and whatever validity showing on the account of the mobile number in the bsnl care app expires on 15th February 2025 is wrong. This is a humble request to the accountable staff of the Bharat Sanchar Nigam Limited Uttar Pradesh East to provide proper reason to the applicant regarding the wrong validity showing in the bsnl care app and provide written validity explanation of subscriptions purchased by the applicant.

This is a humble request to the concerned accountable staff of the Bharat Sanchar Nigam Limited to explain the process of activation regarding the purchased services. Whether is time span of the subscription can be reduced arbitrarily causing loss to consumers?

Grievance Document

Current Status

Under process   

Date of Action


Officer Concerns To

Officer Name

SHRI Rajesh Kumar Soni (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address


Contact Number



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