Grievance Status for registration number : DOTEL/E/2024/0003934
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
10/02/2024
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid
Mobile Number: 9336252631
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
The matter concerns the mobile number 9336252631 which service providing company bharat sanchar nigam limited U.P. east. Most respected sir please take a glance of the recharge made on the aforementioned mobile number done yesterday by the applicant is as follows. Transaction History, Recharge-09 Feb 2024, at time-10:40 PM, Subscription price-Rs.1999 but after two percent concession because of charging on B.S.N.L. Care app became Rs.1959.02
Mobile Number-9336252631, Payment Method-UPI, Transaction ID-NUE00902244986391963, Discount-2%, Payment Status-Successful, Recharge Status-Successful. Which is quite obvious from the first page of the attached pdf document to this grievance.The second page of the attached PDF document shows the status of the account concerning the mobile number 9336252631 in which validity expires on 15th February 2025.On the same page it shows that validity of the current active pack will expire on 12th July 2024.This implies that the new subscription pack purchased by the applicant will become active in the account after 12th July 2024.
The validity of the newly purchased subscription pack is 365 days which will initiate when the current service pack will get exhausted. This implies that validity provided by the service provider and the mobile number must expire on 11th July 2025 and whatever validity showing on the account of the mobile number in the bsnl care app expires on 15th February 2025 is wrong. This is a humble request to the accountable staff of the Bharat Sanchar Nigam Limited Uttar Pradesh East to provide proper reason to the applicant regarding the wrong validity showing in the bsnl care app and provide written validity explanation of subscriptions purchased by the applicant.
This is a humble request to the concerned accountable staff of the Bharat Sanchar Nigam Limited to explain the process of activation regarding the purchased services. Whether is time span of the subscription can be reduced arbitrarily causing loss to consumers?
Grievance Document
Current Status
Under process
Date of Action
10/02/2024
Officer Concerns To
Officer Name
SHRI Rajesh Kumar Soni (CGM)
Organisation name
UP (E) Telecom Circle
Contact Address
CGMTUP East Circle Hazratganj Lucknow UP
Email Address
pg_upe@bsnl.co.in
Contact Number
05222623600