Grievance Status for registration number : MINHA/E/2023/0026488
Grievance Concerns To
Name Of Complainant
Mahima Singh
Date of Receipt
22/12/2023
Received By Ministry/Department
Home Affairs
Grievance Description
Home Affairs >> Crime related (Records, prisons and cyber cell)
An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.53000 by the fraudulent elements from the account of the applicant open in the State Bank of India.
It is quite obvious from the attached documents which are the reports of the concerned police in the matter. They are taking action in the matter without registering the first information report and not registering the first information report even after repeated requests of the applicant in the similar way as the police are acting without registering the first information report in the matter in the same way staff of the State Bank of India must also act in the matter.
Madam/Dear Sir,
With reference to your complaint on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.
We advise you to visit the home branch with necessary documents for further action.
Regards,
Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur
1-The applicant visited the main branch of the State Bank of India, Mirzapur to submit the application at the branch as advised by the chief manager but deputy branch manager did not accept it.
Concerned staff must provide the reason for it as required under subsection 1d of section 4 of the right to information act 2005.
2- When the deputy branch manager denied taking the application of the Mahima Singh then Mahima Singh sent the application through the speed registered post which tracking status is attached to this RTI application.
CPIO must provide the Noting on it and minutes are proceedings regarding it.
3- Mahima Singh went to the main branch to submit an application in compliance with the advice provided by the chief manager and a subordinate of the chief manager denied taking it.
Please provide the reasons for this, which allowed the subordinate to take the advice provided by the chief manager to vulnerable account holder Mahima Singh.
4- Please provide the provision of law which allows the staff of the bank to reject the ap
Grievance Document
Current Status
Grievance received
Date of Action
22/12/2023
Officer Concerns To
Forwarded to
Home Affairs
Officer Name
S. M. I. Tanvir (DDG Co-ord.II)
Organisation name
Home Affairs
Contact Address
5th Floor, Media Wing, NDCC - II Building New Delhi
Email Address
dircoord-mha@nic.in
Contact Number
01123438002
Reminder(s) / Clarification(s)
Reminder Date
Remarks
22/12/2023
4- Please provide the provision of law which allows the staff of the bank to reject the application of the customer of the bank without accepting it and without telling any reason. Moreover, this application is in compliance with the order of the chief manager of the bank.
Grievance Status for registration number: DEABD/E/2023/0086368
Grievance Concerns To
Name Of Complainant
Mahima Singh
Date of Receipt
22/12/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute: State Bank of India
An application under Article 51 A of the constitution of India to make inquiry concerning the fraud of Rs.53000 by the fraudulent elements from the account of the applicant open in the State Bank of India.
It is quite obvious from the attached documents which are the reports of the concerned police in the matter. They are taking action in the matter without registering the first information report and not registering the first information report even after repeated requests of the applicant in the similar way as the police are acting without registering the first information report in the matter in the same way staff of the State Bank of India must also act in the matter.
Madam/Dear Sir,
With reference to your complaint on CPGRAM Portal dated 06.09.2023, Reg.No. DEABD/E/2023/0062530.
We advise you to visit the home branch with necessary documents for further action.
Regards,
Chief Manager, State Bank of India, Mirzapur (00134), Mirzapur
1-The applicant visited the main branch of the State Bank of India, Mirzapur to submit the application at the branch as advised by the chief manager but deputy branch manager did not accept it.
Concerned staff must provide the reason for it as required under subsection 1d of section 4 of the right to information act 2005.
2- When the deputy branch manager denied taking the application of the Mahima Singh then Mahima Singh sent the application through the speed registered post which tracking status is attached to this RTI application.
CPIO must provide the Noting on it and minutes are proceedings regarding it.
3- Mahima Singh went to the main branch to submit an application in compliance with the advice provided by the chief manager and a subordinate of the chief manager denied taking it.
Please provide the reasons for this, which allowed the subordinate to take the advice provided by the chief manager to vulnerable account holder Mahima Singh.
4- Please provide the provision of law which allows the staff of the bank to reject the ap
Grievance Document
Current Status
Grievance received
Date of Action
22/12/2023
Officer Concerns To
Forwarded to
Financial Services (Banking Division)
Officer Name
SHRI SURENDER SINGH (DEPUTY SECRETARY)
Organisation name
Financial Services (Banking Division)
Contact Address
2 ND Floor,Jeevan Deep Building Building, Sansad Marg New Delhi
Email Address
sobo3-dfs@nic.in
Contact Number
01123346785
Reminder(s) / Clarification(s)
Reminder Date
Remarks
22/12/2023
4- Please provide the provision of law which allows the staff of the bank to reject the application of the customer of the bank without accepting it and without telling any reason. Moreover, this application is in compliance with the order of the chief manager of the bank.
To see the attached document to the grievance, please click on the link