Grievance Status for registration number: DEABD/E/2023/0082729

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

06/12/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute: Reserve Bank of India

Closure Intimation for Complaint N202324023382700 against CRIF High Mark Credit Information Services Private Limited.

RBI CMS Team Inform the applicant on 6th December 2023 as follows.

RBI/CMS/N202324023382700/ 2023-24, Date :06-12-2023

Shri/Ms. Yogi M P Singh, Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

Madam/Dear Sir, Closure Intimation for Complaint  N202324023382700 against  CRIF High Mark Credit Information Services Private Limited.

Please refer to your complaint against CRIF High Mark Credit Information Services Private Limited filed through the CMS portal/email/letter with the Ombudsman.

After examination of your complaint, it is observed that CRIF has removed the disputed loan account from your report and updated report has been sent to you by mail on 21/11/2023. A mail has been sent by this office on 26/11/2023 to obtain your comments on the resolution provided by CRIF but you have not provided any response within stipulated time. Thus, your complaint is closed as resolved.Criff.

I have made the complaint against your resolution as you resolve my problem partially. There is still an active loan account in my cibil report provided by CRIF High Mark Credit Information Services Private Limited.Grievance Status for registration number: DEABD/E/2023/0080802

Grievance Concerns To Name Of Complainant-Mahesh Pratap Singh alias Yogi M. P. Singh, Date of Receipt-28/11/2023

Received By Ministry/Department-Financial Services (Banking Division)

You have excluded one bank loan account in which my PAN was updated out of 13 bank accounts. The applicant has only one bank account which was opened in the State Bank of India which means the rest of the 11 bogus bank accounts are still not excluded in which my PAN was updated by the corrupt staff of the banks by colluding with the fraudulent elements.

There is still an anonymous bank loan account active with my PAN in which the balance is of rupees 1000

Grievance Document

Current Status

Under process   

Date of Action

06/12/2023

Officer Concerns To

Officer Name

Nodal Officer CEPD RBI (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

06/12/2023

There is still an anonymous bank loan account active with my PAN in which the balance is of rupees 1000 which must be eliminated from the PAN of the applicant. Whose details are as follows.

The following details made available by the credit information company CRIF High Mark Regarding revenues registered as N202324023301522 Yogi M P Singh By Reserve Bank of India Ombudsman.

Inquiry Input Information

Name: MAHESH PRATAP SINGH DOB/Age: 22-06-1971 Gender: MALE

Father: RAJENDRA PRATAP SINGH Spouse: Mother:

Phone Numbers: 7379105911 ID(s): GSWPS0850Q PAN Email ID(s): Entity Id:

Current Address: JABALPUR ROAD SUREKHAPURAM COLONY BATHUA MIRZAPUR MZP MIRZAPUR 231001 UP

Type-Primary Match, Number of Account(s)-12, Active Account(s)-1, Overdue Account(s)-0, Current Balance-1000, Amt Disbd/ High Credit-1000

This personal loan is active in my PAN details which is attached to this grievance.

Account Information

1 Account Type: PERSONAL LOAN Credit Grantor: XXXX Account: xxxx Info. as of: 31-12-2021 ACTIVE

Ownership: INDIVIDUAL Disbursed Date: 27-12-2021 Disbd Amt/High Credit: 1,000

Credit Limit: Last Paid Date: Current Balance: 1,000

For the more details, vide attached document to the grievance made available by credit information company CRIF High Mark on 21 Nov 2023, 17:17.

This is humble request of the applicant to Honourable Sir that my PAN must be separated from 11 bogus bank accounts opened by the fraudulent elements as soon as possible. After numerous complaints you eliminated only one bank account from CIBIL report while the complaints are being made to eliminate entire bogus accounts in which my PAN was updated.

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Closure Intimation for Complaint N202324023382700 against CRIF High Mark Credit Information Services Private Limited

1 message

RBI CMS Team <rbiteamcms@rbi.org.in> 6 December 2023 at 16:55

Reply-To: rbiteamcms@rbi.org.in

To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

भारतीय  रिज़र्व  बैंक

Reserve Bank of India

केंद्रीय प्राप्ति और प्रसंस्करण केंद्र

        Centralised Receipt and Processing Centre (CRPC) 

आरबीआई/सीएमएस/N202324023382700/ 2023-24                                                                        दिनांक : 06-12-2023

RBI/CMS/N202324023382700/ 2023-24                                                                                   Date :06-12-2023

श्री/सुश्री Yogi M P Singh

Shri/Ms. Yogi M P Singh

Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir

महोदया/महोदय

Madam/Dear Sir

CRIF High Mark Credit Information Services Private Limited के विरुद्ध शिकायत N202324023382700 को बंद करने की सूचना 

Closure Intimation for Complaint N202324023382700 against CRIF High Mark Credit Information Services Private Limited

कृपया सीएमएस पोर्टल/ ईमेल/ पत्र के द्वारा  CRIF High Mark Credit Information Services Private Limited के विरुद्ध लोकपाल के पास दर्ज की गई अपनी शिकायत देखें।

Please refer to your complaint against CRIF High Mark Credit Information Services Private Limited filed through the CMS portal/email/letter with the Ombudsman.

2.  आपकी शिकायत की जांच के बाद, यह पाया गया कि सीआरआईएफ ने विवादित ऋण खाते को आपकी रिपोर्ट से हटा दिया है और अद्यतन रिपोर्ट आपको 21/11/2023 को मेल द्वारा भेज दी गई है। सीआरआईएफ द्वारा प्रदान किए गए समाधान पर आपकी टिप्पणियां प्राप्त करने के लिए इस कार्यालय द्वारा 26/11/2023 को एक मेल भेजा गया है लेकिन आपने निर्धारित समय के भीतर कोई प्रतिक्रिया नहीं दी है। इस प्रकार, आपकी शिकायत को समाधान के रूप में बंद कर दिया गया है।

After examination of your complaint, it is observed that CRIF has removed the disputed loan account from your report and updated report has been sent to you by mail on 21/11/2023. A mail has been sent by this office on 26/11/2023 to obtain your comments on the resolution provided by CRIF but you have not provided any response within stipulated time. Thus, your complaint is closed as resolved.

3. तदनुसार, आपकी शिकायत को रिज़र्व बैंक - एकीकृत लोकपाल योजना, 2021  के खंड 14(9)((a)/(b)) 3(1)(h) -Facilitation, जिसे निम्‍नप्रकार पढा जाए, के तहत बंद किया जाता है:

“The grievance raised in the complaint has been resolved through facilitation by the Deputy Ombudsman as per the Clause 14(9)((a)/(b)) read with 3(1)(h) of the Reserve Bank - Integrated Ombudsman Scheme, 2021.”

3. In view of the above, the complaint has been closed under clause 14(9)((a)/(b)) 3(1)(h) -Facilitation, of the Reserve Bank - Integrated Ombudsman Scheme, 2021, which reads as under:

“The grievance raised in the complaint has been resolved through facilitation by the Deputy Ombudsman as per the Clause 14(9)((a)/(b)) read with 3(1)(h) of the Reserve Bank - Integrated Ombudsman Scheme, 2021.”.

4. कृपया ध्यान दें कि उपर्युक्त खंड के तहत बंद की गई शिकायतें रिज़र्व बैंक - एकीकृत लोकपाल योजना, 2021 के तहत अपील योग्य नहीं हैं।

4. Please note that the complaints closed under the above clause are non-appealable under the Reserve Bank - Integrated Ombudsman Scheme, 2021.

5. यह आरबीआई लोकपाल या आरबीआई उप लोकपाल के अनुमोदन से जारी किया जा रहा है।

5. This is issued with the approval of RBI Ombudsman or Deputy RBI Ombudsman.

6. आपसे अनुरोध है कि उक्‍त निवारण से संबंधित अपनी फीडबैक https://cms.rbi.org.in  पर दें।

6. You are requested to provide feedback for the above resolution on https://cms.rbi.org.in

7. लोकपाल योजना के विवरण https://cms.rbi.org.in पर उपलब्‍ध है। इस के संबंध में कोई सूचना/ स्‍पष्‍टीकरण हेतु, आप “Toll Free Number: 14448 (Between 9:30AM - 5:15PM)” पर संपर्क कर सकते हैं।

7. The details of the Scheme are available at https://cms.rbi.org.in. For any information/clarification, you may approach us on “Toll Free Number: 14448 (Between 9:30AM - 5:15PM)”

8. यह एक सिस्‍टम जनरेटड पत्र है और इसमें हस्‍ताक्षर की आवश्‍यकता नहीं है। इस ई मेल के लिए उत्‍तर न दें। इस ईमेल पर प्रेषित उत्‍तर के लिए किसी     भी प्रकार का जवाब नहीं दिया जा सकता।

8. This is a system generated letter and does not require a signature. Please do not reply to this email. Replies to this email cannot be responded to.

सादर,

Regards,        

आरबीआई सीआरपीसी

RBI CRPC

To see the attached document to the grievance, please click on the link