YES BANK must focus on Cardmember Dispute if dispute filed with member bank then provide the reason of rejection detail to card holder

From: Principal Nodal Officer <Principal.NodalOfficer@YESBANK.IN>

Sent: Thursday, March 9, 2023 10:57 AM


Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062 

Dear Mr. Singh,

Greetings from YES BANK.

This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card.

We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank.

We request you to kindly approach merchant for transaction cancellation. 

Grievance Details

Registration Number



Yogi M. P. Singh

Date of receipt



Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir


Uttar Pradesh



Mobile Number


Email ID

Phone Number

Not Provided

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58

Account Number : 536303xxxxxx5773


An application under Article 51 A of the constitution of India on behalf of  CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To:, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may not be recovered from the bank? Requisite files are attached as sent above. To, Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58

Subject: Credit Card Transaction dispute with Merchant 

Ref. No.  Transaction Dispute Ref. No. 91911054323

Dear Yes Bank Team,

I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:

Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd. We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.

By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises. They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-. 

So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer

Grievance Document

Final Reply

Dear Sir Madam

Greetings from YES BANK Ltd

Please find attached copy of response sent to complainant for your kind reference


Vijaya Kotkar

Office of Principal Nodal Officer

YES Bank Ltd

Final Reply Document

Communication Details

Sn. Date of Action Action From To

1 13/02/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)

2 13/02/2023 REMINDER RECEIVED FROM COMPLAINANT You Department of Financial Services (Banking Division)



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