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From: Principal Nodal Officer <Principal.NodalOfficer@YESBANK.IN>
Sent: Thursday, March 9, 2023 10:57 AM
To: RAVIUDAY2002@OUTLOOK.COM <RAVIUDAY2002@OUTLOOK.COM>
Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062
Dear Mr. Singh,
Greetings from YES BANK.
This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card.
We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank.
We request you to kindly approach merchant for transaction cancellation.
Grievance Details
Registration Number
DEABD/E/2023/0011746
Name
Yogi M. P. Singh
Date of receipt
13/02/2023
Address
Mohalla Surekapuram Colony Shri Laxmi Narayan Baikunth Mahadev Mandir Shri Laxmi Narayan Baikunth Mahadev Mandir
State
Uttar Pradesh
District
Mirzapur
Mobile Number
7379105911
Email ID
yogimpsingh@gmail.com
Phone Number
Not Provided
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58
Account Number : 536303xxxxxx5773
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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may not be recovered from the bank? Requisite files are attached as sent above. To, Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58
Subject: Credit Card Transaction dispute with Merchant
Ref. No. Transaction Dispute Ref. No. 91911054323
Dear Yes Bank Team,
I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:
Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd. We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.
By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises. They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-.
So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer
Grievance Document
Final Reply
Dear Sir Madam
Greetings from YES BANK Ltd
Please find attached copy of response sent to complainant for your kind reference
Sincerely
Vijaya Kotkar
Office of Principal Nodal Officer
YES Bank Ltd
Final Reply Document
Communication Details
Sn. Date of Action Action From To
1 13/02/2023 RECEIVED THE GRIEVANCE You Department of Financial Services (Banking Division)
2 13/02/2023 REMINDER RECEIVED FROM COMPLAINANT You Department of Financial Services (Banking Division)
3 09/03/2023 CASE DISPOSED OF YES BANK LTD You