HDB Financial Services acquired financed vehicle illegally not providing any information to vehicle owner Mangala Prasad Prajapati

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

BO complaint no - N202223023470846 - Yogi MP Singh

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com> 5 April 2023 at 23:57

To: cs.ombudsman@hdbfs.com

An application under Article 51 A of the constitution of India on behalf of मंगला प्रसाद प्रजापति पुत्र रामऔतार निवासी तहसील की गली वाली रोड, महुअरिया मीरजापुर 231001, Mobile number-9580275895 to know the current status of the vehicle under the possession of the financial company and subsequent action in the matter.

HDB Financial Services arbitrarily took possession of the vehicle and is now escaping from providing satisfactory reply to the borrower.

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

NCH--4389694--Vehicle Possession

1 message

CUSTOMER.SUPPORT@hdbfs.com <CUSTOMER.SUPPORT@hdbfs.com> 28 March 2023 at 15:15

This enquiry does not concern with the loan but making enquiry concerning illegal possession of the vehicle by HDB Financial Services.

You have illegally acquired the vehicle as the lone source of income to the borrower and source of livelihood of the family. 

HDB Financial Services is now doing business and earning profits from the vehicle so it is not revealing any information. 

Borrower needed the information regarding his vehicle being used by the concerned financial company for many years, not about the loan which was paid with the encroachment of the vehicle by the financial company arbitrarily. 

Forgive me, you are only authorized to talk about loans on behalf of HDB Financial Services and I am only authorized to make enquiry regarding the vehicle taken under possession by the HDB Financial Services illegally. 

                                           Thanks a lot for parrot trailing unproductive emails sent by the staff of HDB Financial Services instead of touching the core issue.

Date-05/04/2023                                                                       With regards 

                                                                                               Yogi M. P. Singh , Surekapuram Colony, Shri Laxmi Narayan Baikunth Mahadev Mandir,Riva Road, Mirzapur city, PIN Code-231001


On Wed, 5 Apr 2023 at 16:08, <cs.ombudsman@hdbfs.com> wrote:

Dear Mr. Singh,

This is with reference to your complaint #N202223023470846 addressed to Banking Ombudsman. we have noted your concern regarding vehicle possession. Please note that our customer support caters to the loan requirements and queries raised by existing and new customers of HDB Financial Services.

We would like to reiterate to you that you have not been tagged as part of the loan structure. As per the company's protocol, we do not to disclose any information with respect to borrower and / or his loan account related details to any third party.

However, we request you to inform our loan account holder to either visit our branch where he had availed the loan or write to us at customer.support@hdbfs.com from his registered email id to address his queries.

For further assistance, we request you to visit our branch. To locate the branch nearest to you, please visit our website www.hdbfs.com and under 'Locate Us' option, you can use Branch Locator menu to get the required branch address details. Additionally, all our branches are tagged in Google Maps. You can type HDB Financial Services in Google Maps and select the branch nearest to you.

Best Regards

Karliya Maradona Wheeler

Customer Support Officer

HDB Financial Services Ltd.

Important: Please do not change the subject line when you respond to this mail.




Wed, 5 Apr, 23:58 (10 hours ago)

to me

Dear Sir / Madam,

Greetings from HDB Financial Services Ltd. Thank you for writing to us.

Kindly be informed that the captioned Email ID is not registered with us. If you are an existing customer, we request you to provide the information given below ( any 3 ) for us to respond back to your query and also to ensure data security. On successful verification of the details below, we will register the captioned e-mail ID and process your query. Email registration will help us to authenticate and facilitate your requirement without delay.

Loan Account Number Applicant Name Date of Birth of  Applicant PAN Number of Applicant Registered Mobile Number


An anti-corruption crusader. Motive to build a strong society based on the principle of universal brotherhood. Human rights defender and RTI activist. Working for the betterment of societies and as an anti-corruption crusader for more than 25 years. Our sole motive is to raise the voices of weaker and downtrodden sections of the society and safeguard their human rights. Our motive is to promote the religion of universal brotherhood among the various castes communities of different religions. Man is great by his deeds and character.

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