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Grievance Status for registration number : DEABD/E/2023/0031516
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
06/04/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
The reply of the state bank of India is as follows.We have to state that we have escalated your issue to our IT /INB support team CBD Belapur Mumbai for needful action at their end सादर / Regards Assistant General Manager State Bank Of India
Sir, there is no cibil score and cibil report but there is little change in the status that it is showing successful. Which means State Bank of India is saying that I have payment of Rs. 440 for cibil report but still there is no cibil report.
The matter concerns deep-rooted corruption in the working of state bank of India and department of income tax.How can they overlook the matter in such a negligent way. Grievance Status for registration number : DEABD/E/2023/0026488
Grievance Concerns To Name Of Complainant-Yogi M. P. Singh, Date of Receipt 16/03/2023, Received By Ministry/Department-Financial Services (Banking Division)Please provide CIBIL report to the applicant. I have applied for a CIBIL report through the internet banking of the State Bank of India. It is unfortunate you did not provide the CIBIL report concerning PAN Card. What is a CIBIL Score and Report? CIBIL Score is a three-digit numeric summary of your credit history. The score is derived using the credit history found in the CIBIL Report (also known as CIR i.e Credit Information Report). A CIR is an individual’s credit payment history across loan types and credit institutions over a period of time. A CIR does not contain details of your savings, investments or fixed deposits.
It is quite obvious that the applicant has paid the Rs.440 for CIBIL report which is quite obvious from the following status and transaction details made by the applicant through the internet banking . You are here: My Accounts & Profile Know your CIBIL Score Know your Credit Score (Service charge of Rs.440 will be levied for a CIBIL report Service charge of Rs. 440/- will be levied for a CIBIL report. Dear Customer,
Thank you for banking with the State Bank of India.
Thx for INB txn of
Grievance Document
Current Status
Case closed
Date of Action
21/04/2023
Remarks
The customer has been advised suitably, copy enclosed.
Reply Document
Rating
1
Poor
Rating Remarks
Madam/Dear Sir, Please find INB LHO Lucknow reply on Your Grievances सादर / Regards सहायक महा प्रबंधक, Assistant General Manager भारतीय स्टेट बैंक / State Bank Of India ग़्राहक सेवा प्रकोष्ठ /Customer Service Department स्थानीय प्रधान कार्यालय/ Local Head Office लखनऊ- 226001 /Lucknow-226001 प्रिय महोदय/महोदया, Please refer trail mail / complaint, Customer CIF 88167135558 Customer has applied for CIBIL by INB which status is showing pending While a/c has been debited for Rs440/- as CIBIL charges. Please arrange to resolve the issue . सादर, इंटरनेट बैंकिंग सहायता पटल , भारतीय स्टेट बैंक, डिजिटल बैंकिंग एव ई कामर्स विभाग, स्थानीय प्रधान कार्यालय, लखनऊ -226001. ई-मेल : inb.lucknow@sbi.co.in दूरभाष: 0522-2295164
Appeal Details
Appeal Number
DEABD/E/A/23/0011794
Date of Receipt
21/04/2023
Appeal Text
From: AGM CUSTOMER SERVICES LHO LUC Sent: 18 March 2023 12:12 To: INB LUCKNOW inb.lucknow@sbi.co.in, EDU Loans LHOLUC eduloans.lholuc@sbi.co.in Subject: DEABD/E/2023/0026488 Name Yogi M. P. Singh
Dear Sir/Madam
Please find attached herewith a complaint lodged in CPGRAM Portal with the PMO (Govt. of India) by the complainant, contents are self-explanatory.
2. Please send a suitable reply to the complainant and mark a copy to us on agmcustomer.lholuc @sbi.co.in to be submitted to GOI, so as to close the complaint.
3. Please treat it as urgent, as has to be dealt with in time bound manner.
4. Treat the matter ON URGENT BASIS. 5.Kindy arrange to reply within 2 days of receipt of the complaint.
Sir, they did not provide the cibil report yet but they closed the grievance which is highly objectionable. It is too troublesome for the applicant that his grievances are closed by the concerned staff of the State Bank of India without reaching a conclusion in regard to the providing cibil report to the applicant. They have closed the grievance with the remark that the customer has been advised suitably. copy enclosed. More than one month has passed and they are advising me after the payment of rupees 440 for the cibil report which is an automatic process.
Transactions of Rs. 16,12,06,667 i.e. 16crore 12 Lakh 6 thousand 6hundred 67 concerning my PAN is showing failure and corruption of department of income tax of central government.
State Bank of India and department of income tax will be exposed more, if they will provide detail of transaction through my PAN Card linked with my Aadhar card.
Current Status
Appeal Received
Officer Concerns To
Officer Name
General Manager (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740970
Reminder(s) / Clarification(s)
Reminder Date
Remarks
06/04/2023
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.comTransaction acknowledgement1 messageDO NOT REPLY donotreply.inb@alerts.sbi.co.in 16 March 2023 at 15:57To: yogimpsingh@gmail.com
Dear Customer,
Thank you for banking with the State Bank of India.
Thx for INB txn of Rs.440 frm A/c X1675 ref#IHR2751230 on 16MAR23.
Sir, there is no cibil score and cibil report but there is little change in the status that it is showing successful. Which means State Bank of India is saying that I have payment of Rs. 440 for cibil report but still there is no cibil report.
Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.com
Fw: DEABD/E/2023/0026488 NameYogi M. P. Singh 1 message AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in 3 April 2023 at 11:07
To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com Madam/Dear Sir, With reference to your CPGRAM Complaint Number DEABD/E/2023/0026488
We have to state that we have escalated your issue to our IT /INB support team CBD Belapur Mumbai for needful action at their end सादर / Regards सहायक महा प्रबंधक, Assistant General Manager भारतीय स्टेट बैंक / State Bank Of India ग़्राहक सेवा प्रकोष्ठ /Customer Service Department स्थानीय प्रधान कार्यालय/ Local Head Office लखनऊ- 226001 /Lucknow-226001 From: INB LUCKNOW Sent: 18 March 2023 12:27 To: rinb customer rinb.customer@sbi.co.in Cc: CHIEF MANAGER2 IT CMS cm2it.cms@sbi.co.in AGM CUSTOMER SERVICES LHO LUC agmcustomer.lholuc@sbi.co.in Subject: FW: DEABD/E/2023/0026488 Name Yogi M. P. Singh Importance: High प्रिय महोदय/महोदया, Please refer trail mail / complaint, Customer CIF 88167135558 Customer has applied for CIBIL by INB which status is showing pending While a/c has been debited for Rs440/- as CIBIL charges. Please arrange to resolve the issue .
Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>
DEABD/E/2023/0031516 NameYogi M. P. Singh
1 message
AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in> 21 April 2023 at 13:02
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Madam/Dear Sir,
Please find INB LHO Lucknow reply on Your Grievances
सादर / Regards
सहायक महा प्रबंधक, Assistant General Manager
भारतीय स्टेट बैंक / State Bank Of India
ग़्राहक सेवा प्रकोष्ठ /Customer Service Department
स्थानीय प्रधान कार्यालय/ Local Head Office
लखनऊ- 226001 /Lucknow-226001
From: INB LUCKNOW <inb.lucknow@sbi.co.in>
Sent: Thursday, April 20, 2023 4:39 PM
To: rinb customer <rinb.customer@sbi.co.in>; CHIEF MANAGER2 IT CMS <cm2it.cms@sbi.co.in>
Cc: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: RE: DEABD/E/2023/0031516 NameYogi M. P. Singh
Reminder Please issue is pending since I month days
From: INB LUCKNOW
Sent: 18 March 2023 12:27
To: rinb customer <rinb.customer@sbi.co.in>
Cc: CHIEF MANAGER2 IT CMS <cm2it.cms@sbi.co.in>; AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: FW: DEABD/E/2023/0031516 NameYogi M. P. Singh
Importance: High
प्रिय महोदय/महोदया,
Please refer trail mail / complaint,
Customer CIF 88167135558
Customer has applied for CIBIL by INB which status is showing pending
While a/c has been debited for Rs440/- as CIBIL charges.
Please arrange to resolve the issue .
सादर,
इंटरनेट बैंकिंग सहायता पटल ,
भारतीय स्टेट बैंक,
डिजिटल बैंकिंग एव ई कामर्स विभाग,
स्थानीय प्रधान कार्यालय,
लखनऊ -226001.
ई-मेल : inb.lucknow@sbi.co.in
दूरभाष: 0522-2295164
From: AGM CUSTOMER SERVICES LHO LUC
Sent: 18 March 2023 12:12
To: INB LUCKNOW <inb.lucknow@sbi.co.in>; EDU Loans LHOLUC <eduloans.lholuc@sbi.co.in>
Subject: DEABD/E/2023/0026488 Name Yogi M. P. Singh
Dear Sir/Madam
Please find attached herewith a complaint lodged in CPGRAM Portal with the PMO (Govt. of India) by the complainant, contents are self-explanatory.
2. Please send a suitable reply to the complainant and mark a copy to us on agmcustomer.lholuc @sbi.co.in to be submitted to GOI, so as to close the complaint.
3. Please treat it as urgent, as has to be dealt with in time bound manner.
4. Treat the matter ON URGENT BASIS.
5.Kindy arrange to reply within 2 days of receipt of the complaint.
Care : Please arrange to feed the complaint in CRM portal (if applicable) for tracking and resolution of this complaint.
सादर / Regards
सहायक महा प्रबंधक, Assistant General Manager
भारतीय स्टेट बैंक / State Bank Of India
ग़्राहक सेवा प्रकोष्ठ /Customer Service Department
स्थानीय प्रधान कार्यालय/ Local Head Office
लखनऊ- 226001 /Lucknow-226001